BSOD Video related I believe part 1

LauraE

My first BSOD happened when I had both a game going, minimized, and a Divx movie loading. I was able to restart and I updated my drivers from amd. But I kept blue screening while watching youtube videos, or playing a game. Sometimes I would even blue screen on start up though. My case gets pretty warm and heats up my room while gaming, but I'm not sure if it's too hot. The video card was pretty warm to the touch but I'm not sure of the actual temp or if it's even the video card. A friend of mine installed MSI Afterburner and used that while gaming for a bit, but I myself do not know anything about overclocking, so I have since removed it. I'm not sure if this damaged my computer or what is going on. I am on another computer since mine is unstable, but I am usually able to get on it for a bit if I don't load videos/games. Any help is appreciated, thank you.

Is Windows 7 . . .
- x64
- original installed OS
- OEM
- Purchased 6-7 months ago

panais

�� Quote: Originally Posted by LauraE

My first BSOD happened when I had both a game going, minimized, and a Divx movie loading. I was able to restart and I updated my drivers from amd. But I kept blue screening while watching youtube videos, or playing a game. Sometimes I would even blue screen on start up though. My case gets pretty warm and heats up my room while gaming, but I'm not sure if it's too hot. The video card was pretty warm to the touch but I'm not sure of the actual temp or if it's even the video card. A friend of mine installed MSI Afterburner and used that while gaming for a bit, but I myself do not know anything about overclocking, so I have since removed it. I'm not sure if this damaged my computer or what is going on. I am on another computer since mine is unstable, but I am usually able to get on it for a bit if I don't load videos/games. Any help is appreciated, thank you.

Is Windows 7 . . .
- x64
- original installed OS
- OEM
- Purchased 6-7 months ago

Hi Laura welcome to SF
Please for first step,

Uninstall Avira AntiVir,restart and use the Avira AntiVir RegistryCleaner

Download and instal MSE Virus, Spyware & Malware Protection | Microsoft Security Essentials

Update the Realtek High Definition Audio Driver http://218.210.127.131/downloads/downloadsView.aspx?Langid=1&PNid=24&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false

LauraE

Ah thank you, I've done those steps.

panais

�� Quote: Originally Posted by LauraE

Ah thank you, I've done those steps.

Good
Now please wait and post back with ANY results.

LauraE

It ran a chkdsk when it crashed before I did the audio driver, blue screened a few times after that, and was revving up when it started. But after the audio driver update restart, I'm able to watch videos and it's stable, no blue screen yet. I will use it more when I wake up.

panais

�� Quote: Originally Posted by LauraE

It ran a chkdsk when it crashed before I did the audio driver, blue screened a few times after that, and was revving up when it started. But after the audio driver update restart, I'm able to watch videos and it's stable, no blue screen yet. I will use it more when I wake up.

''I'm able to watch videos and it's stable, no blue screen yet''
Good news!
Lets hope it will stay like that after you took a nap
-------------
As always please post back with ANY results.

LauraE

I was fine for a bit today, I watched over an hour of videos and had no problems. I went to make dinner and came back to a blue screen. The fans ran pretty loud on start up, like they do if I am in a graphics intense game.

panais

�� Quote: Originally Posted by LauraE

I was fine for a bit today, I watched over an hour of videos and had no problems. I went to make dinner and came back to a blue screen. The fans ran pretty loud on start up, like they do if I am in a graphics intense game.

Please upload the new minidump file.

In meantime,in that order,

Shutdown the pc for 30 min(let it cool)

Start the pc and let it alone to run for 15 minutes,then restart and check in bios system and cpu temperatures and post them here.

--------------------------
When and only after you have done the above first steps do the follows,

Download and install http://phyxion.net/item/driver-sweeper.html

Download the new ati driver from http://support.amd.com/us/gpudownload/Pages/index.aspx

Uninstall ati software/driver,restart in safe mode,use driver sweeper to clean ati fragments,restart.

Install the new ati driver,restart.

Update DirectX.

Check gpu temperatures in idle and while playing and also post them here.

LauraE

My idle system temp was 38 C and CPU was 45 C. I did the driver reinstall and checked DirectX. I am going to check my temp while playing a game, but may blue screen. If I'm unable to be in a game at the moment, I will try a bit later today.

panais

�� Quote: Originally Posted by LauraE

My idle system temp was 38 C and CPU was 45 C. I did the driver reinstall and checked DirectX. I am going to check my temp while playing a game, but may blue screen. If I'm unable to be in a game at the moment, I will try a bit later today.

The new error is memory_corruption

Please run RAM - Test with Memtest86+

--------------------
Post back with any results.

LauraE

I didn't play for long, about 20 mins, and then checked BIOS again (is that how i am supposed to check?) and my system was 45 C and CPU was 48 C. If I need to play longer, or check temps another way, please let me know. Thanks!

panais

�� Quote: Originally Posted by LauraE

I didn't play for long, about 20 mins, and then checked BIOS again (is that how i am supposed to check?) and my system was 45 C and CPU was 48 C. If I need to play longer, or check temps another way, please let me know. Thanks!

Temperatures looks ok.

The new error is memory_corruption error.

In that order,

Run RAM - Test with Memtest86+


Run Video Card - Stress Test with Furmark
--------------------
Post back with any results.

LauraE

The MemTest finished with 0 errors. I ran FurMark and took a screenshot before I exited it.

panais

�� Quote: Originally Posted by LauraE

The MemTest finished with 0 errors. I ran FurMark and took a screenshot before I exited it.

I doesn't show the fan speed,what is the fan speed during the test?

Is in the automatic fan speed selection?

Or you enable and use the manual fan control?

LauraE

I don't know anything about my fan, I believe it was 0 during the test, is that the fan on my video card not working or? How do I find out.

panais

�� Quote: Originally Posted by LauraE

I don't know anything about my fan, I believe it was 0 during the test, is that the fan on my video card not working or? How do I find out.

Right click on desktop click on catalyst control center-ati overdrive.....

It may be different for you because i use the old catalyst.

LauraE

I have AMD VISION Engine Control Center, and when I go to the AMD Overdrive tab, all that info is grayed out and unchangeable.

EDIT: I see it's locked with a key now.

panais

�� Quote: Originally Posted by LauraE

I have AMD VISION Engine Control Center, and when I go to the AMD Overdrive tab, all that info is grayed out and unchangeable.

EDIT: I see it's locked with a key now, do I want to change it to your screen or?

Click on performance tab

LauraE

My fan speed is 40% at the moment (and automatic), should I check during the test?

panais

By pressing the key you unlock the overdrive in case you want to manual change the fan speed etc,(is not anything dangerous if you just increase manually the fan speed)

Try to manually increase the fan speed and try to hear if its actually change speed.

Drag the <<volume>> to the right at 60% and click apply,after that the fan must be faster and louder.

LauraE

Alright I hit apply like you said at 60%, and it def increased the speed and I heard it increase, displayed speed in AMD Overdrive also went to 60%

panais

�� Quote: Originally Posted by LauraE

Alright I hit apply like you said at 60%, and it def increased the speed and I heard it increase, displayed speed in AMD Overdrive also went to 60%

You open the case? Check if everything is clean

Set it back to automatic by pressing defaults apply.

Tip: if your aggressive player its a good idea to manually increase the fan before you start playing. What games are you play?

LauraE

Yeah my fans are still clean, I wiped off the little dust in it now. I cleaned it about 1-2 months ago with q-tips and vacuum.

Yeah I'm a pretty aggressive player. Games I have played or are going to play include: RIFT, World of Warcraft, Sims 3, Dragon Age Origins and Awakening, Guild Wars, Magicka, COD Black Ops, Mass Effect 1 & 2, Portal 1 & 2, Oblivion. I can't think of anymore lol but yeah, few of them are pretty graphics intensive, so when and what should I increase fan speed to?

Also, is my video card and/or settings why I am blue screening?

panais

�� Quote: Originally Posted by LauraE

Yeah my fans are still clean, I wiped off the little dust in it now. I cleaned it about 1-2 months ago with q-tips and vacuum.

Yeah I'm a pretty aggressive player. Games I have played or are going to play include: RIFT, World of Warcraft, Sims 3, Dragon Age Origins and Awakening, Guild Wars, Magicka, COD Black Ops, Mass Effect 1 & 2, Portal 1 & 2, Oblivion. I can't think of anymore lol but yeah, few of them are pretty graphics intensive, so when and what should I increase fan speed to?

Also, is my video card and/or settings why I am blue screening?

Your graphic and all the computer is good for gaming.

Well,lets refresh,
The new minidump point to memory corruption, i hope you run the memtest overnight.

LauraE

Mmhmm the MemTest ran for almost 12 hours, with 0 errors.

panais

�� Quote: Originally Posted by LauraE

Mmhmm the MemTest ran for almost 12 hours, with 0 errors.

When you try to play you get an bsod?

LauraE

I actually haven't had a BSOD since I uninstalled the ATI software/driver and used drive sweeper. But I haven't been on this computer much. I will use it tonight, I'm actually going to workout right now, and I use my computer to watch videos from my treadmill so I will do that now. And tonight I will play some games on it, and see if I BSOD.

Thanks so much for the all the help, I will reply back within a day (or two), or when I blue screen.

panais

�� Quote: Originally Posted by LauraE

I actually haven't had a BSOD since I uninstalled the ATI software/driver and used drive sweeper. But I haven't been on this computer much. I will use it tonight, I'm actually going to workout right now, and I use my computer to watch videos from my treadmill so I will do that now. And tonight I will play some games on it, and see if I BSOD.

Thanks so much for the all the help, I will reply back within a day (or two), or when I blue screen.

Your welcome!!

LauraE

I blue screened again, when I wasn't on my computer, only yahoo messenger was open. The memory dump stopped at 45 and didn't complete I assume, I'm not sure why, but then I shut it down.

LauraE

Sometimes I'm fine playing a game, sometimes not. Attaching again.

It also ran check disk not long ago, with a lot of errors, but I dont know what any of them mean, attaching note pad of results.

LauraE

Anything else I can try? I'm still randomly fine, randomly crashes, but now I have had my computer freeze also. Once when starting up a game, and another when opening firefox after I saved and quit, it was going to open about 5 tabs I always have. Just freezes, and I can't control alt delete or anything, just hard shut down.

Also if you have no further suggestions just let me know, and I'll figure something else out. And thank you for trying to help.

panais

Hi again Laura.

Lets try these steps in this order.

Please completely uninstall/remove your RealTek High Definition Audio Codecs.

Restart and let windows to install the ''classic'' audio driver.

Dont install anything yet,work and play as usual,wait for results and post back for the second step.

LauraE

I'm having more troubles today, my computer will either freeze on the login screen, or shortly after logged in. I haven't tried in safe mode yet, but I will do that soon and report back if I can do that plus what you suggested.

Edit: In safe mode, I was able to uninstall RealTek, and after I was looking through the programs it blue screened on me. And I tried to start it normal, I got logged on and windows was installing the classic audio driver and it froze again, so I had to turn it off. I haven't had it freeze so much before, it doesn't appear I can get on it at the moment.

LauraE

I tried my computer again tonight to see if it would stay on without freezing, and it did, but I now cannot connect to the internet. We have been having trouble with our modem not working right, and having to move cords to different ports to be able to connect, can a bad modem cause BSOD?

panais

�� Quote: Originally Posted by LauraE

I tried my computer again tonight to see if it would stay on without freezing, and it did, but I now cannot connect to the internet. We have been having trouble with our modem not working right, and having to move cords to different ports to be able to connect, can a bad modem cause BSOD?

A bad modem driver?Yes can cause troubles.

Update your realtek high definition audio drivers from Realtek

Run SFC /SCANNOW Command - System File Checker

Run http://www.sevenforums.com/tutorials...t-prime95.html

Run RAM - Test with Memtest86+ (this time let it run more hours)

LauraE

I ended up doing a system restore so I could connect to the internet, so my RealTek is back installed and up to date, but it's still showing an error in my device manager.

I ran the system file checker and it didn't have any errors, and I am running the CPU stress test now, hopefully it can go a few hours without my computer blue screening.

panais

�� Quote: Originally Posted by LauraE

I ended up doing a system restore so I could connect to the internet, so my RealTek is back installed and up to date, but it's still showing an error in my device manager.

I ran the system file checker and it didn't have any errors, and I am running the CPU stress test now, hopefully it can go a few hours without my computer blue screening.

Also run Disk Check


Choose step 8.

(8. To Scan and Automatically Attempt to Fix Errors and Recover Bad Sectors
NOTE: This will scan for both file errors and physical errors (steps 6 and 7). It will then attempt to repair problems with files and folders, and recover physical errors.

A) Check the Automatically fix file system errors box. (See screenshot below step 4)

B) Check the Scan for and attempt recovery of bad sectors box.)

LauraE

The stress test reported 0 errors and 0 warnings after 4-5 hours. Check disk ran and I went into event viewer and found two logs, attached if you need to see them. And I will start MemTest now, how long should I let it run?

panais

�� Quote: Originally Posted by LauraE

The stress test reported 0 errors and 0 warnings after 4-5 hours. Check disk ran and I went into event viewer and found two logs, attached if you need to see them. And I will start MemTest now, how long should I let it run?

It seems that something is not right with your hard disk.

First download a cd image burn it to cd an run a drive fitness test Downloads

LauraE

The memory test ran for longer than before and had 0 errors. I ran an advanced drive fitness test and it finished successfully with 0x00.

panais

�� Quote: Originally Posted by LauraE

The memory test ran for longer than before and had 0 errors. I ran an advanced drive fitness test and it finished successfully with 0x00.

The new minidump points to mse but i dont believe that is the bsod cause.

Though uninstall mse.

Update chipset.

Update bios,(use the usb pen drive method is more safe)

Set bios to auto.

Download,install,update,scan with the free SUPERAntiSpyware

Download,install,update,scan with the free Malwarebytes

If during the above scans the pc fail/crash/bsod,boot in safe mode and run the scan again in safe mode.

LauraE

I can't get my computer to start up at the moment. I was on it, and firefox was opening with my saved tabs and firefox froze and my computer screen went black. It started revving up then restarted itself. It started up and I was logged on and it did it again. After that it wouldn't start up at all, the screen stayed black, and the computer was revving.

Hopefully it will start up later, though I do not know how to update chipset or bios but I'm sure I can google it if it's not that difficult.

LauraE

I'm now getting a blue screen when trying to start up, and a Ntfs.sys error on it.

LauraE

I am still not on that computer, but I read a bit about updating the BIOS and I'm not confident doing that without detailed instructions.

I even tried in safe mode, and it either freezes or I get the same blue screen error about Ntfs.sys.

panais

�� Quote: Originally Posted by LauraE

I am still not on that computer, but I read a bit about updating the BIOS and I'm not confident doing that without detailed instructions.

I even tried in safe mode, and it either freezes or I get the same blue screen error about Ntfs.sys.

Try resetting your BIOS to default/safe/optimized values and see if that helps.

LauraE

I read my motherboard user's manual, and went into BIOS and loaded optimized defaults. I still got a blue screen, and it also froze in BIOS once after that, and on my first start up screen that shows the motherboard logo.

Edit: I also tried to load fail-safe defaults and tried to start in safe mode, but it still freezes or blue screens with the same error.

STOP: 0x00000050 C0xFFFFF88102AC00000,0x0000000000000000, 0xFFFFF8800121D070, 0x0000000000000005

Ntfs.sys - Address FFFFF8800121D07C base at FFFFF88001215000, Datestamp 4d79997b

yowanvista

�� Quote: Originally Posted by LauraE

I read my motherboard user's manual, and went into BIOS and loaded optimized defaults. I still got a blue screen, and it also froze in BIOS once after that, and on my first start up screen that shows the motherboard logo.

Edit: I also tried to load fail-safe defaults and tried to start in safe mode, but it still freezes or blue screens with the same error.

STOP: 0x00000050 C0xFFFFF88102AC00000,0x0000000000000000, 0xFFFFF8800121D070, 0x0000000000000005

Ntfs.sys - Address FFFFF8800121D07C base at FFFFF88001215000, Datestamp 4d79997b

This seeems like a motherboard defect or a RAM/CPU problem
What were the results of Memtest?

LauraE

0 errors after running 3 times for at least 7 passes (like 12-15+ hours)

panais

�� Quote: Originally Posted by LauraE

0 errors after running 3 times for at least 7 passes (like 12-15+ hours)

Can you upload any new minidumps?

LauraE

�� Quote: Originally Posted by panais

Can you upload any new minidumps?

Is there a way to do that without it starting up?

panais

�� Quote: Originally Posted by LauraE

�� Quote: Originally Posted by panais

Can you upload any new minidumps?

Is there a way to do that without it starting up?

You must find them IN windows.

LauraE

�� Quote: Originally Posted by panais

�� Quote: Originally Posted by LauraE

�� Quote: Originally Posted by panais

Can you upload any new minidumps?

Is there a way to do that without it starting up?

You must find them IN windows.

I'm not sure how to do that

yowanvista

�� Quote: Originally Posted by LauraE

�� Quote: Originally Posted by panais

Can you upload any new minidumps?

Is there a way to do that without it starting up?

If you have your Windows 7 DVD you could repair any startup problems
Startup Repair

Then a do a Repair Install

LauraE

�� Quote: Originally Posted by yowanvista

If you have your Windows 7 DVD you could repair any startup problems
Startup Repair

Then a do a Repair Install

I go to boot from the CD, it loads the files and goes to the starting windows screen, then it blue screens.


On a side note: I have my computer backed up already, and my manufacturer warranty will replace parts for another half a year.

panais

�� Quote: Originally Posted by LauraE

�� Quote: Originally Posted by yowanvista

If you have your Windows 7 DVD you could repair any startup problems
Startup Repair

Then a do a Repair Install

I go to boot from the CD, it loads the files and goes to the starting windows screen, then it blue screens.


On a side note: I have my computer backed up already, and my manufacturer warranty will replace parts for another half a year.

Something is wrong with your hardware,is a good idea to use warranty RMA.

LauraE

�� Quote: Originally Posted by panais

Something is wrong with your hardware,is a good idea to use warranty RMA.

Alright, I figured I would need to replace something at this point. Is there any other part I should get replaced that could be causing it? Or should I just start with hard drive only and see what happens.

panais

�� Quote: Originally Posted by LauraE

�� Quote: Originally Posted by panais

Something is wrong with your hardware,is a good idea to use warranty RMA.

Alright, I figured I would need to replace something at this point. Is there any other part I should get replaced that could be causing it? Or should I just start with hard drive only and see what happens.

You had memory corruption error,hard disk error,graphic card error....

I dont believe that all your hardware are faulty.

That probably points to motherboard,if motherboard is damaged then everything on it will malfunction.


If you want to try the easy way then,if you have any other hard disk try with that.

If ur motherboard have onboard graphic use that.

(Try to use other hardware).

But again i dont recommended it,is better idea to use warranty and RMA.

LauraE

Okay sounds good, thank you guys very much for the help.

panais

�� Quote: Originally Posted by LauraE

Okay sounds good, thank you guys very much for the help.

You are always welcome to post back with results and news,good news i hope

LauraE

I got my computer back from the manufacturer and I've been using it for almost a week and it's great. They had to replace both the motherboard and hard drive, and reinstalled the os. I hope I don't have the same issue in 6 months :S not sure what would have caused both to fail.

Thank you for all the help sevenforums!

panais

Hey LauraE welcome back!

Well i guess i was right for the faulty motherboard

The important though is that you are here with good news

Im glad you solved your problem and thanks for posting back!