Thứ Ba, 21 tháng 6, 2016

Phone activation called me a pirate :D part 1


mischievousape

Hello and thanks for reading this

I installed Retail version Win 7 64 on my old system about a month ago. Then decided to upgrade since I caught the upgrade bug. Installed Win 7 on my new system (new motherboard and CPU). Unfortunately that CPU died because of my installation cruelty, and I bought a new one.

I decided to reinstall Win 7 and start over with the right drivers installed to make sure there were no problems with the new CPU.

Just tried to activate, and it said that my code was blocked by MS. So I called them on the activation number. That failed, and it said that my Win 7 might be a pirated copy I don't do fake software Problem is, there was no option to call anyone to verbally confirm what had happened.

Can someone tell me if this all sounds normal? And, what do I do to activate my Win 7? Do I only have 3 days left, and then my OS stops working???



theog

AS you only had Windows 7 installed for month, that would make it look that way.

Try this:
http://www.sevenforums.com/tutorials...ays.html?ltr=A

Than late this:
Activate Windows 7 by Phone

mischievousape

Cheers theog I'll give the activation increase a whirl

I called them earlier to phone activate, but after the robot told me that I might have a pirate copy, there was no option to speak to anyone else....Could it be the time of night (10pm)? Should it forward me to a human after that?

mischievousape

Call MS Customer Service. They will validate the Product Key and then if valid open a Tech SUpport case to see that it is being installed correctly, or make it work for you.

Dwarf

Quote�� Quote: Originally Posted by gregrocker View Post
Call MS Customer Service. They will validate the Product Key and then if valid open a Tech SUpport case to see that it is being installed correctly, or make it work for you.
The only number I can find for UK is the automated activation line, but when I call that there is no option to press to get through to a human, and if you don't press any numbers it cuts off the call

I go to Help + Support, select Win 7 product, problem type Activation and it tells me to call the automated activation with no customer service number. This method does NOT allow me to speak to a real person.

mischievousape

Follow the steps carefully here Activate Windows 7 by Phone

In particular, pay heed to 9. If Automated Service is Unsuccessful - Note that you will have needed to attempt the automated method first. Only when this is unsucessful will you be put through to an activation operator. There is no option to bypass the automated method in order to speak to the activation operator.

ickymay

Quote�� Quote: Originally Posted by Dwarf View Post
Follow the steps carefully here Activate Windows 7 by Phone

In particular, pay heed to 9. If Automated Service is Unsuccessful - Note that you will have needed to attempt the automated method first. Only when this is unsucessful will you be put through to an activation operator. There is no option to bypass the automated method in order to speak to the activation operator.
I stay on the line and it cuts me off, saying "NO OPTIONS HAVE BEEN PRESSED, WE ARE NOW ENDING YOUR CALL". The ONLY option to press is * to repeat the information that my software might be Pirated.

mischievousape

Quote�� Quote: Originally Posted by mischievousape View Post
Quote�� Quote: Originally Posted by Dwarf View Post
Follow the steps carefully here Activate Windows 7 by Phone

In particular, pay heed to 9. If Automated Service is Unsuccessful - Note that you will have needed to attempt the automated method first. Only when this is unsucessful will you be put through to an activation operator. There is no option to bypass the automated method in order to speak to the activation operator.
I stay on the line and it cuts me off, saying "NO OPTIONS HAVE BEEN PRESSED, WE ARE NOW ENDING YOUR CALL". The ONLY option to press is * to repeat the information that my software might be Pirated.
you can get this option if you are trying to use a corporate key on a retail install disc or vice versa

It returns completely the wrong code and windows verification process will drop you like a hot brick

mischievousape

Quote�� Quote: Originally Posted by ickymay View Post

you can get this option if you are trying to use a corporate key on a retail install disc or vice versa

It returns completely the wrong code and windows verification process will drop you like a hot brick
This is a retail version of Win7 though :S With a full retail box and instructions. I think I'm starting to go insane.

Guest

Well I don't know if this is a pirate or corporate copy or not. It looks like all the other copies in the shop that I bought it from.

I sent MS Support an email and I also found a UK number to call, the opening hours are mon-fri 8-6 so maybe that's why the automated service won't put me through to a human, because there is nobody there. I don't know. The UK number is 0844 800 2400.

Hilariously, my mate just said on the phone that he can get me a cracked copy of Win 7. How can it be easier to get an illegal copy rather than activate my legal one? haha...oh well I will post back here on Monday when the 'office' is open.

steve-pressman

Do not be tempted to install a cracked copy of Windows 7 there have been reports of all kinds of nasties hidden in there, key loggers, Trojans, Malware etc as my neighbour found out to his dismay. I did a scan on it for him and forgot how many different infections I found


Steve



mischievousape

Quote�� Quote: Originally Posted by steve-pressman View Post
Do not be tempted to install a cracked copy of Windows 7 there have been reports of all kinds of nasties hidden in there, key loggers, Trojans, Malware etc as my neighbour found out to his dismay. I did a scan on it for him and forgot how many different infections I found


Steve
More infections than a dodgy 'clinic' eh? I really don't use pirated anything, hopefully I can get this sorted but they sure do make it hard to get through to where you need to go to get it sorted lol...Patience is a commodity that has shrunken dramatically over the last 10 years eh? I'll call them Monday and see what's what.

bigmck

Quote�� Quote: Originally Posted by mischievousape View Post
Quote�� Quote: Originally Posted by steve-pressman View Post
Do not be tempted to install a cracked copy of Windows 7 there have been reports of all kinds of nasties hidden in there, key loggers, Trojans, Malware etc as my neighbour found out to his dismay. I did a scan on it for him and forgot how many different infections I found


Steve
More infections than a dodgy 'clinic' eh? I really don't use pirated anything, hopefully I can get this sorted but they sure do make it hard to get through to where you need to go to get it sorted lol...Patience is a commodity that has shrunken dramatically over the last 10 years eh? I'll call them Monday and see what's what.
I've never called MS, but on other voice mail usually pressing zero will get you to a person.

ickymay

Quote�� Quote: Originally Posted by mischievousape View Post
Well I don't know if this is a pirate or corporate copy or not. It looks like all the other copies in the shop that I bought it from.

I sent MS Support an email and I also found a UK number to call, the opening hours are mon-fri 8-6 so maybe that's why the automated service won't put me through to a human, because there is nobody there. I don't know. The UK number is 0844 800 2400.

Hilariously, my mate just said on the phone that he can get me a cracked copy of Win 7. How can it be easier to get an illegal copy rather than activate my legal one? haha...oh well I will post back here on Monday when the 'office' is open.
If you have a retail version with the key on the box and a disc with a hologram then I am confident they will activate it for you when you get through

mischievousape

Quote�� Quote: Originally Posted by ickymay View Post
If you have a retail version with the key on the box and a disc with a hologram then I am confident they will activate it for you when you get through
They had better activate it, this wooden leg is killing me and the parrot isn't the cleanest of shoulder dwellers I'll post back success or fail but yeh, its the holo-disk and the blue authentic sticker on the side of the box. I think I just installed it too many times in a month

smarteyeball

Quote�� Quote: Originally Posted by mischievousape View Post
I think I just installed it too many times in a month
PROTIP: Never activate straight away

Dartman

Yep, I was told to wait till I was happy and everything was working right, then activate.
I'm sure if you do too many on the same code they'll flag it then you have to jump through hoops to get it to work.

mischievousape

Well the first install was on a PC that I decided to upgrade, and it would have been fine if the new PC hadn't exploded into small pieces

The only thing that is annoying is that I can't get in touch with anyone. I'm as sure as I can be that this is a legal retail copy, so I reckon that it's gonna be ok. Just a complete pita.

pparks1

I believe that you get 30 days and can rearm and extend that. After 3 days it tries to AUTO activate...and that may fail...but after than it would say 26 days left to activate or something.

karlsnooks

Quote�� Quote: Originally Posted by mischievousape View Post
Quote�� Quote: Originally Posted by ickymay View Post
If you have a retail version with the key on the box and a disc with a hologram then I am confident they will activate it for you when you get through
They had better activate it, this wooden leg is killing me and the parrot isn't the cleanest of shoulder dwellers I'll post back success or fail but yeh, its the holo-disk and the blue authentic sticker on the side of the box. I think I just installed it too many times in a month
Cap' Ahab--good luck there mate.

mischievousape

Hmmmm...Looks like there have been some shady shenanigans afoot

Microsoft said that the key I was trying to activate was a business key, so I think the guy that said this could be a corporate key was right. They said that they are sending me a proof that this copy is a business key and I should take it to the store to ask for a home user key.

I called the store and they said they only sell Home versions This came in the normal home blue box with the COA on the side and the holo-disk and key code printed on a card giving instructions about XP upgrades. So...It looks like either the store is trying to sell dodgy versions or MS has the code listed incorrectly.

I guess my options are limited. If I buy an OEM 64bit copy can I just use the key that's in that? Also, wth do I do in terms of the copy I bought from the store? Can I report them or something? MS wanted nothing to do with it But I don;t really like being ripped off especially from an actual shop



Dwarf

You could wait until you receive proof from MS about the key that you have. Then go and see what the shop says. OSes are manufactured, packed and sold by the 10s of 1000s across the world. It is entirely possible that the wrong product key was placed on an insert for a retail version by mistake.

housry23

Install Windows 7 without inserting a key to avoid it trying to activate in 3 days and thus seeing your key is not valid and automatically disabling features on your PC. Then you will have 30 days and you can rearm the trial 3 times. Hopefully by then you will have your key issues worked out. Usually Microsoft is pretty good about working with you if you get ripped off. Sometimes you may have to give them a sob story and tell them that you thought you were buying legal software and you paid good hard earned money for it and it is ridiculous that you and not the seller is getting punished for it. Then maybe they will give you a key.

mischievousape

The store wasn't interested. They said that they only sell Home retail products and will not refund or replace and said that it is Microsofts fault. Microsoft aren't interested as they said that the key is definitely a Business 5 user license which is for 5 computers on a network and is never issued incorrectly in the products they sell O_O They wouldn't even give me information about how to report the store.

I've registered a complaint with Trading Standards against the store with a copy of the license details for the key that was sold. But, the way things are, I have little choice but to buy another copy of this software to install. What a head melt. I am really unhappy.

Will an OEM activation key work without reinstalling Windows 7 guys?

Tews

Unfortunately, no...

DocBrown

Quote�� Quote: Originally Posted by mischievousape View Post
The store wasn't interested. They said that they only sell Home retail products and will not refund or replace and said that it is Microsofts fault. Microsoft aren't interested as they said that the key is definitely a Business 5 user license which is for 5 computers on a network and is never issued incorrectly in the products they sell O_O They wouldn't even give me information about how to report the store.

I've registered a complaint with Trading Standards against the store with a copy of the license details for the key that was sold. But, the way things are, I have little choice but to buy another copy of this software to install. What a head melt. I am really unhappy.

Will an OEM activation key work without reinstalling Windows 7 guys?

Since they sold you a business key, why not get Win7 business & install it on 5 computers as per what you were told about the key

Tews

I have never heard of a Windows 7 Business version .. at least I couldnt find it on TechNet...

DocBrown

Quote�� Quote: Originally Posted by Tews View Post
I have never heard of a Windows 7 Business version .. at least I couldnt find it on TechNet...

I wonder if they mean Enterprise edition for business ?


mischievousape, what version do you have now that you bought with the wrong key attached ?

merkat106

Quote�� Quote: Originally Posted by Tews View Post
I have never heard of a Windows 7 Business version .. at least I couldnt find it on TechNet...
Key could be for 7 Enterprise or 7 Professional

Tews

Hmm.. possibly, but I was unable to find any reference to a 5 user license for an OS that is meant for a corporation wide deployment... something is failing the sniff test here..

merkat106

Quote�� Quote: Originally Posted by Tews View Post
Hmm.. possibly, but I was unable to find any reference to a 5 user license for an OS that is meant for a corporation wide deployment... something is failing the sniff test here..
On MS website, 7 Professional is volume license
Windows for Small Business: How to buy



mischievousape

I really have no idea I mean, when I do the "slmgr.vbs -dlv" thing it says I have a Retail Channel Windows 7 Professional installed.

When I do the Windows Genuine test it says that the copy is authentic, but the key doesn't work.

MS Customer Service said that I can only install this version of Windows 7 on one PC once, but that there have to be 5 PCs on a network. I said that this was not OEM and the guy agreed but said it was not licensed for home use.

Dwarf

Quote�� Quote: Originally Posted by mischievousape View Post
The store wasn't interested. They said that they only sell Home retail products and will not refund or replace and said that it is Microsofts fault. Microsoft aren't interested as they said that the key is definitely a Business 5 user license which is for 5 computers on a network and is never issued incorrectly in the products they sell O_O They wouldn't even give me information about how to report the store.

I've registered a complaint with Trading Standards against the store with a copy of the license details for the key that was sold. But, the way things are, I have little choice but to buy another copy of this software to install. What a head melt. I am really unhappy.

Will an OEM activation key work without reinstalling Windows 7 guys?
First of all, don't let the shop fob you off. You paid them for your copy of Windows 7. Whereas it is not your fault (nor theirs) that the wrong license key was included with a retail copy, your contract is with them. Their contract is with both you and their supplier.

When you receive proof from MS about the key that was in the box, try the shop again. If you still have no luck, then take it to Trading Standards (TS). Be sure to take your receipt and all packaging with you. They have more clout than an individual, and are more likely to lead to a successful outcome (companies certainly don't want a negative or bad record with TS).

Best of luck. Keep us posted on the saga.

mischievousape

Well, thanks everyone for your suggestions and advice I really appreciate all your help I'm going to go and buy a retail copy from PC World I was going to get OEM but I want to make sure I can use on another PC if I upgrade again.

I'm going to pursue the complaint against the store with the Trading Standards and see where that goes, but I can't risk not having a PC to use in the mean time. I'm still kind of shocked that I bought the bad copy from an actual shop But never mind. Some you win...

I will post back when I get some news on my complaint.

pparks1

It might be worth getting a technet subscription instead. It's usually not much more than a retail copy of the OS..plus you get tons of other stuff as well like Office.

DocBrown

Quote�� Quote: Originally Posted by DocBrown View Post

Since they sold you a business key, why not get Win7 business & install it on 5 computers as per what you were told about the key
I would at least try this with a copy of Business you download rather than lose my money. Ask MS for help in downloading it since you have a key they have verified - tell them you were given the wrong install media (the truth).

You bought this legally so you are entitled to see if the key they sold you, which MS confirms is legal for that version, will work when inserted in a Win7 Business version install.

Whether or not you run a business that is using this is your own business. If it works, you can add up to 5 computers to your network for the life of the OS.

thefabe

Quote�� Quote: Originally Posted by mischievousape View Post
Hmmmm...Looks like there have been some shady shenanigans afoot

Microsoft said that the key I was trying to activate was a business key, so I think the guy that said this could be a corporate key was right. They said that they are sending me a proof that this copy is a business key and I should take it to the store to ask for a home user key.

I called the store and they said they only sell Home versions This came in the normal home blue box with the COA on the side and the holo-disk and key code printed on a card giving instructions about XP upgrades. So...It looks like either the store is trying to sell dodgy versions or MS has the code listed incorrectly.

I guess my options are limited. If I buy an OEM 64bit copy can I just use the key that's in that? Also, wth do I do in terms of the copy I bought from the store? Can I report them or something? MS wanted nothing to do with it But I don;t really like being ripped off especially from an actual shop

By any chance did you pay for this copy at the store with a Credit Card. If so,
you may get the Credit card company to dispute the transaction & reverse the charge to the store.

I think you should try another install without entering the Key Code. (Leave it blank) Therefore trying the 30 day trial period to buy you a little time at giving you and all of us here more research time !!!


I am curious if any of our members have a 5 license business/corporate key ?
And is the install disk any different ?

I currently have 8 Win7 Ultimate & 2 Win7 Professional computers running from my MS TechNet subscription.

A puzzling situation, but we all are learning some new info from this.

mischievousape

Quote�� Quote: Originally Posted by bigmck View Post
Quote�� Quote: Originally Posted by mischievousape View Post
Quote�� Quote: Originally Posted by steve-pressman View Post
Do not be tempted to install a cracked copy of Windows 7 there have been reports of all kinds of nasties hidden in there, key loggers, Trojans, Malware etc as my neighbour found out to his dismay. I did a scan on it for him and forgot how many different infections I found


Steve
More infections than a dodgy 'clinic' eh? I really don't use pirated anything, hopefully I can get this sorted but they sure do make it hard to get through to where you need to go to get it sorted lol...Patience is a commodity that has shrunken dramatically over the last 10 years eh? I'll call them Monday and see what's what.
I've never called MS, but on other voice mail usually pressing zero will get you to a person.
Zero or 9 usualy will by pass all options on a lot of automated systems and direct you to a real person. It's worth a try I use it all the time. Fabe Oh well didn't see this was resolved.

Guest

It could possibly be a one-time mistake on the part of the MS CUstomer Service agent you spoke with.

So I'd call MS Customer Service again and tell them you are having a hard time getting key to work which you bought in retail store, for which you have receipts, and the store won't help you.

Their procedure is to validate the key, and if it validates then open a Tech Support case which looks at how you installed it to either help you reinstall it correctly or they force it to work. Once Customer Service validates the key they have to work with you for as long as you are cooperative to get it activated.

So do this all again to double-check what you were told before, open a Tech Support case if the key validates and then they will "discover" you were given the wrong media and hopefully help you get the right one. If they want you to go back to the merchant, try that once again but continue to rely on MS to see you through to resolution as they are tasked to do this by policy.

Good luck and keep us posted. MS keeps a close watch on these forums and won't let you be ripped off if they can help it, which under their own policy I believe they can.

Guest

WOOOOOOOOOOOOHHHHHHHHHHOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO

I went back to the store again and demanded to speak to the manager who again said that I had to contact Microsoft. So I phoned them from my mobile while he was there and then put them onto speaker as they confirmed that the key was not a proper licence for a home user and to tell the store that they have sold a wrong licence, and they would send a certificate confirming that.

I also told him about my complaint to Trading Standards (and lied saying they think that the store might be deliberately selling illegal software) and will be investigating for that.

The manager then decided to give me a different copy and to take it up with MS through their wholesaler. I just put the new code in AND IT WORKS

I took some pictures of the bad disk and packaging but I don't know howto attach them on here. It looks 100% identical to the one I have replaced it with. So weird.

mischievousape

omg...I keep going to System & Security to look at where it says "Windows Is Activated"



Tews

Thats good news indeed...

Dwarf

Excellent news. I'm pleased that you have resolved this situation.

scoopeeedoo

I was attentively following your "saga" and i really enjoy this happy end!
Well done for the little trap at the store!!!

Richardc269

Congratulations on a job well done. Glad it works for you now.

mischievousape

Aw thanks everyone This is such a friendly forum

I would still love to know exactly why this went wrong to be honest, but I doubt I will ever really know for sure. From the look on the faces of the people in the store they looked very confused at the whole situation, but who really knows what happened

Richardc269

I think maybe someone put the wrong key in it.

Orrr, someone replaced the original with another one. Someone might have opened the box, brought a business type serial, and took out the one you bought. Could be it, I doubt it though. But I guess you never will know. It sounded to me like the store was trying to put you through a circle and just didn't really care if you got the wrong serial number, and wanted blame for it. Typical store in the U.S, really.

Reminds me of a CompUSA store in my area went out of business in '08. And CompUSA had to close 100 of their stores in LA because they weren't making enough money. They made the prices higher than the other places, and didn't give out enough discount deals, so not many people went to the stores. They really were money suckers, that's for sure.

Anyway, not meaning to get off-track, but I hope your computer works fine in the near future.

My own computer had it's own problem with the update feature for a good month or more, and it finally fixed itself a few weeks ago. Now I can download updates once more. I honestly have no idea why the computer suddenly wanted to fix the auto-update feature through the System Restore one day. It fixed my Windows Update feature, but also uninstalled one of my games I installed the day before. lol. Kinda sucks seeing as I had to re-download the game and reinstall it. Oh well.

Petey7

I'm glad to hear everything worked out in the end and you didn't have to spend more money then you should have had to. As rare as it is, sometimes one-time flukes do happen. I would be proud if I were you that a 1 in billion chance of happening event happened to you. Not everyone can say that.

HQuest

I saw a couple times news about legal software printed in local, authorized disc presses, which unfortunately came with misplaced labels, which ended up exactly as the OP states. Discs were 100% legal, keys were 100% legal, but they were both in the wrong boxes.

Definitively a manufacturing issue -- their internal warehouse supply teams failed badly.

Guest

Good work.

When you have Win7 set up as you like be sure to save a Win7 Backup Image externally so you never have to reinstall again to this machine - just reimage the HD or replacement using DVD Repair console and stored image.

Your retail Win7 can also migrate to the machine of your choice for life. So safeguard the key and back up DVD.

thefabe

Quote�� Quote: Originally Posted by mischievousape View Post
WOOOOOOOOOOOOHHHHHHHHHHOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO

I went back to the store again and demanded to speak to the manager who again said that I had to contact Microsoft. So I phoned them from my mobile while he was there and then put them onto speaker as they confirmed that the key was not a proper licence for a home user and to tell the store that they have sold a wrong licence, and they would send a certificate confirming that.

I also told him about my complaint to Trading Standards (and lied saying they think that the store might be deliberately selling illegal software) and will be investigating for that.

The manager then decided to give me a different copy and to take it up with MS through their wholesaler. I just put the new code in AND IT WORKS

I took some pictures of the bad disk and packaging but I don't know howto attach them on here. It looks 100% identical to the one I have replaced it with. So weird.
FYI to attach to post just use the paper clip>browse to file or picture>upload and attach
Name:  paperclip.PNG  Views: 263  Size:  877 Bytes



CarlTR6

Quote�� Quote: Originally Posted by mischievousape View Post
WOOOOOOOOOOOOHHHHHHHHHHOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO

I went back to the store again and demanded to speak to the manager who again said that I had to contact Microsoft. So I phoned them from my mobile while he was there and then put them onto speaker as they confirmed that the key was not a proper licence for a home user and to tell the store that they have sold a wrong licence, and they would send a certificate confirming that.

I also told him about my complaint to Trading Standards (and lied saying they think that the store might be deliberately selling illegal software) and will be investigating for that.

The manager then decided to give me a different copy and to take it up with MS through their wholesaler. I just put the new code in AND IT WORKS

I took some pictures of the bad disk and packaging but I don't know howto attach them on here. It looks 100% identical to the one I have replaced it with. So weird.
I am so glad you got the problem resolved without having to pay more money. Good work and good persistence.

johng

great read, pity you had to jump through so many hoops to get a result though. i guess thats one of the resulst of software piracy, everybody is suspicious of anythign not quite kosher and simply assume you're a crook rather than look at the facts!
i had to reinstall my copy of windows 7 within a week of first activating and lost count of the times i was asked if it ws installed on more than one computer, is this the only copy you will be installing, are there any other copies etc etc!

chev65

It think the problem may have been that to legally use a volume license you have to upgrade from an older OP system. Not to mention the requirement for having 5 other upgraded PC's in the network was not met.
http://www.microsoft.com/windows/bus...ow-to-buy.aspx

I won't get into the fact that clearly the Cd was mislabled and in the wrong box to begin with.

Windows licenses available through Volume Licensing are upgrade-only licenses

They do not replace purchasing the initial Windows licenses for software that comes pre-installed on new PCs. Each desktop that runs the Windows 7 upgrade must first be licensed to run one of the qualifying operating systems�otherwise the PC will not have a valid, legal Windows license.

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