Thứ Ba, 21 tháng 6, 2016

I need help for a weird problem. part 1


Learn2

Hey guys, real sorry in advance if this has been all explained in another thread :$

Here's what happened :

I went from Vista to 7 home premium without any trouble and installed my usual programs. Then my computer started crashing with some IRQL less or equal BSOD errors while I was downloading files (>3mbps). The problem persisted (but had no effect at all on speed during startup) and I grew a bit tired of it so I chose to follow the system's advice to troubleshoot the startup. Since then, my computer started taking over 15 minutes to boot and even though I scrolled countless threads, I managed to fail resolving the problem. Then I though that I maybe had messed up something in the OS so I reinstalled, making sure that I had formatted everything. The problem is that the startup is stil WAY slower than what it used to be : from a startup time of 45s before the troubleshoot (when i went from vista to 7) to around 4minutes. I tried starting with minimal settings and it still takes over 2 minutes...
Just in case it can give an insight to anyone, the startup lags at the "windows starting (with the pulsing flag) and then right after I put my PW in to log.

ESET's system inspector tells me that my drivers are fine and my windows index is still the same at 4.6. Windows troubleshoots detect no problem whatsoever.

All in all, I just don't get what's wrong with my lappy, so I'm asking for help !

Thanks all in advance

Learn2



richc46

This will help diagnose the problem
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

also try safe mode

Try checking the event viewer

NoN

Welcome to Sevenforums,

You might want to have a look at your Mfg Computer Site, looking for proper drivers side by side with the one windows 7 installed. Could be a bios update to do also, from the Vista one to Windows 7 one..

karlsnooks

Quote�� Quote: Originally Posted by Learn2 View Post
Hey guys, real sorry in advance if this has been all explained in another thread :$

Here's what happened :

I went from Vista to 7 home premium without any trouble and installed my usual programs. Then my computer started crashing with some IRQL less or equal BSOD errors while I was downloading files (>3mbps). The problem persisted (but had no effect at all on speed during startup) and I grew a bit tired of it so I chose to follow the system's advice to troubleshoot the startup. Since then, my computer started taking over 15 minutes to boot and even though I scrolled countless threads, I managed to fail resolving the problem. Then I though that I maybe had messed up something in the OS so I reinstalled, making sure that I had formatted everything. The problem is that the startup is stil WAY slower than what it used to be : from a startup time of 45s before the troubleshoot (when i went from vista to 7) to around 4minutes. I tried starting with minimal settings and it still takes over 2 minutes...
Just in case it can give an insight to anyone, the startup lags at the "windows starting (with the pulsing flag) and then right after I put my PW in to log.

ESET's system inspector tells me that my drivers are fine and my windows index is still the same at 4.6. Windows troubleshoots detect no problem whatsoever.

All in all, I just don't get what's wrong with my lappy, so I'm asking for help !

Thanks all in advance

Learn2

On the slim chance do you have a backup from before the problem that we can restore from? do you have a working win 7 dvd to do a repair install?

ken

Bare Foot Kid

Quote�� Quote: Originally Posted by Learn2 View Post
Hey guys, real sorry in advance if this has been all explained in another thread :$

Here's what happened :

I went from Vista to 7 home premium without any trouble and installed my usual programs. Then my computer started crashing with some IRQL less or equal BSOD errors while I was downloading files (>3mbps). The problem persisted (but had no effect at all on speed during startup) and I grew a bit tired of it so I chose to follow the system's advice to troubleshoot the startup. Since then, my computer started taking over 15 minutes to boot and even though I scrolled countless threads, I managed to fail resolving the problem. Then I though that I maybe had messed up something in the OS so I reinstalled, making sure that I had formatted everything. The problem is that the startup is stil WAY slower than what it used to be : from a startup time of 45s before the troubleshoot (when i went from vista to 7) to around 4minutes. I tried starting with minimal settings and it still takes over 2 minutes...
Just in case it can give an insight to anyone, the startup lags at the "windows starting (with the pulsing flag) and then right after I put my PW in to log.

ESET's system inspector tells me that my drivers are fine and my windows index is still the same at 4.6. Windows troubleshoots detect no problem whatsoever.

All in all, I just don't get what's wrong with my lappy, so I'm asking for help !

Thanks all in advance

Learn2
Welcome to SevenForums.

do a System Restore from a point BEFORE the problem appeared.

WIN + F1 | type System Restore | Enter key

WIN is that key with wavy flag on it.

karlsnooks

"WIN + F1" huh?

CarlTR6

yep,
Win + F1 key combo gets you Windows Help.
WINDOWS 7 SHORTCUT KEYS.docx

This gives that one and a few more.

Bare Foot Kid

WIN + F1 brings up Help and Support on my machine.

Learn2

You make everything so hard when there are excellent tutorials here to link.


How to Do a System Restore in Windows 7

Guest

I did try to do a restore to a version prior to the bug, and it worked (the restore), but the startup speed still was crappy... I already did the winkey + f1 and there's nothing i could find there.

I'm making sure sure that all my drivers are up to date and I'll read those links you guys gave

thanks so much for the lightning fast answers

karlsnooks

Learn2,

would you do us a favor please and fill in your system specs.

Following is very helpful.

SPECCY- System Information Tool
http://www.piriform.com/speccy

Operating System, CPU and Temp, Ram, Motherboard, Graphics, Hard Drives, Optical Drives, Audio, Peripherals, Network info.
Simply put�this is the best and it�s free!


This info helps us to give you a reasonable answer.



Learn2

It's a done did thing like they say in teh deep south

Learn2

Quote�� Quote: Originally Posted by NoN View Post
Welcome to Sevenforums,

You might want to have a look at your Mfg Computer Site, looking for proper drivers side by side with the one windows 7 installed. Could be a bios update to do also, from the Vista one to Windows 7 one..
I don't know how to instal a BIOS update and don't want to mess it up, could I get advice on that ? I did download the BIOS update from ACER, but I'd like more info on how to get it done!

Thanks again

L2

edit : SOZ 4 doubleposting.

edit : I went straight to the ACER site to dl the latest drivers and it didn't fix the problem. (added +-5seconds to bootup)

karlsnooks

Acer no doubt provides explicit instructions on doing a bios update for your particular model.

Here's another idea or a couple:
1. WIN | type disk cleanup | enter key
Be sure to also check the advanced tab but don't let MS delete programs which you seldom use.

2. Download, install, run CCleaner

3. WIN | type msconfig | Enter key | startup tab
Uncheck everything except that which is from Microsoft or Acer or Synaptics. Now Restart your computer. Only re-enable something if you have problems.


Let us know if your system is now running faster.

Learn2

Quote�� Quote: Originally Posted by karlsnooks View Post
Acer no doubt provides explicit instructions on doing a bios update for your particular model.

Here's another idea or a couple:
1. WIN | type disk cleanup | enter key
Be sure to also check the advanced tab but don't let MS delete programs which you seldom use.

2. Download, install, run CCleaner

3. WIN | type msconfig | Enter key | startup tab
Uncheck everything except that which is from Microsoft or Acer or Synaptics. Now Restart your computer. Only re-enable something if you have problems.


Let us know if your system is now running faster.
Those 3 steps have already been done without any real benefit!

edit : that's what acer tells on the website : "Updating an incorrect BIOS may cause harm to your system. We recomend that you only do this after being instructed by one of our Customer Care representatives. By using these updates you agree to accept the possibility of product failure."

scary

Bare Foot Kid

Quote:
"Updating an incorrect BIOS may cause harm to your system".




That's completely correct, I almost never suggest someone "mess with" the BIOS as the system can/will be ruined forever if done incorrectly.

Learn2

so what do I do?

edit : K so I'm now looking at the 1.16 BIOS update... How can I know if it's for 64bit or 32bit ?

I just run Winphlash and make sure that the .ROM is V1.16 ?

NoN

Quote�� Quote: Originally Posted by Learn2 View Post
so what do I do?

edit : K so I'm now looking at the 1.16 BIOS update... How can I know if it's for 64bit or 32bit ?

I just run Winphlash and make sure that the .ROM is V1.16 ?
The bios is for every computers 6920G running any OS...Acer is quite easy on Bios update (i do own one!), run the WinPhlash and that's it. It might reboot aswell. It had sometimes fixed some troubleshootings to update the bios when an upgrade had been made from Vista to Windows 7.

Do you remember which one App/driver had caused the + 5seconds on boot?

Learn2

I'm reading something on the 1.16 bios update in this site :

Acer 6920G Bios Updated 1.16v released

and it looks like I need to use a bootable USB flashdrive ??

Looks hella complicated


Es-tu certain qu'il faille seulement cliquer sur le .exe comme �a ?
(are you sure that I only have to click on the .exe?)

edit : I'm more concerned about the 3minute extra than the few seconds my new programs delay during startup :P

Jacee

As an experiment ... disable Eset (in services) and reboot. Is it the same slow boot up?

Learn2

Quote�� Quote: Originally Posted by Jacee View Post
As an experiment ... disable Eset (in services) and reboot. Is it the same slow boot up?
Done, and it still is terrible !



Jacee

Have you been to BlackViper's suggestions on Service Configurations?
Windows 7 Service Configurations by Black Viper

Learn2

Quote�� Quote: Originally Posted by Jacee View Post
Have you been to BlackViper's suggestions on Service Configurations?
Windows 7 Service Configurations by Black Viper
Taking a look atm !

Thanks for your suggestions and I hope to put the finger on that problem real quick !

NoN

Quote�� Quote: Originally Posted by Learn2 View Post
I'm reading something on the 1.16 bios update in this site :

Acer 6920G Bios Updated 1.16v released

and it looks like I need to use a bootable USB flashdrive ??

Looks hella complicated


Es-tu certain qu'il faille seulement cliquer sur le .exe comme �a ?
(are you sure that I only have to click on the .exe?)

edit : I'm more concerned about the 3minute extra than the few seconds my new programs delay during startup :P
I've download it for you and extract it to run.

There's Two folders "DOS" & "windows" + read me.doc, go in the "windows" one and double clik on the "WinPhlash.exe".

Which program/driver have you installed that had made it slowing up the boot?

Learn2

Quote�� Quote: Originally Posted by Jacee View Post
Have you been to BlackViper's suggestions on Service Configurations?
Windows 7 Service Configurations by Black Viper
WOW, now it takes 12 minutes to boot = / with the "safe" config.


@ NoN

I have this error while running as admin:

Jacee

Did you do a 'clean' install or an update from Vista?

Learn2

Quote�� Quote: Originally Posted by Jacee View Post
Did you do a 'clean' install or an update from Vista?
update from vista gave a 45s boot

then weird stuff started happening when I troubleshooted startup so I did a clean install but never got lower than 4 minutes boot with normal configs

Jacee

Go here and download the application ... what's running in the start up that you could manually start yourself?
Autoruns for Windows

Learn2

Quote�� Quote: Originally Posted by Jacee View Post
Go here and download the application ... what's running in the start up that you could manually start yourself?
Autoruns for Windows
I would like to show you guys the log from Process Monitor, but it's 300Mb = /
edit : hah! i found a rudimentary way to show you guys with excel. sorry if it's compact.


btw it's back at 4mins for bootup

Jacee

Sounds like you have something that's trying to load at boot that's giving you the trouble you're having.

Learn2

here are the p/s



Jacee

Very strange, mine is 2.03 mb

Under Options make sure the following options are select[*]Verify Code Signatures[*]Hide Signed Microsoft Entries
Click File > Refresh
Click File > Save As
Save it to the desktop as autoruns.txt
Post the contents of autoruns.txt as a reply to this topic

Learn2

here's the autorun



thanks alot for the help!

Jacee

Sorry I didn't give you the full instructions ... I thought I did, but I guess my post got lost

Double click on autoruns.exe to start Autoruns. Wait for it to finish scanning
Under Options make sure the following options are slected
[*]Verify Code Signatures[*]Hide Signed Microsoft Entries
Click File > Refresh
Click File > Save As

Save it to the desktop as autoruns.txt
Post the contents of autoruns.txt as a reply

Jacee

LOL! Now where did the echo come from

Jacee

*File not found: rdpclip*

What did you download in that 300 MB's that might have contained a virus or malware?

http://www.learnxpress.com/fix-rdpcl...xe-easily.html

Learn2

Quote�� Quote: Originally Posted by Jacee View Post
*File not found: rdpclip*

What did you download in that 300 MB's that might have contained a virus or malware?

http://www.learnxpress.com/fix-rdpcl...xe-easily.html
rdpclip is a service that I disabled using the blackcobra site someone posted on here, so it shouldn't be of any problem.

I purrrty much tried everything

Jacee

This is showing too "File not found: C:\Users\Learn2\AppData\Local\Temp\esihdrv.sys"
http://www.greatis.com/appdata/d/e/esihdrv.sys.htmIs
Did you pay for Eset or download it from a crack? Your computer is trying to find what it can't find ... no wonder the boot time is so slow

Learn2

Quote�� Quote: Originally Posted by Jacee View Post
This is showing too "File not found: C:\Users\Learn2\AppData\Local\Temp\esihdrv.sys"
http://www.greatis.com/appdata/d/e/esihdrv.sys.htmIs
Did you pay for Eset or download it from a crack? Your computer is trying to find what it can't find ... no wonder the boot time is so slow
I don't have a crack for Eset, I didn't even think it was possible!

What is the file my comp is looking for ? The boot was slow even before I installed Eset

Jacee

First download TFC by Old Timer TFC - Temp File Cleaner by OldTimer - Geeks to Go! and save it to your desktop.
Save any unsaved work. TFC will close ALL open programs including your browser!
Double-click on TFC.exe to run it. If you are using Vista/Windows 7 right-click on the file and choose Run As Administrator.
Click the Start button to begin the cleaning process and let it run uninterrupted to completion.

Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.
TFC (Temp File Cleaner) will clear out all temp folders for all user accounts (temp, IE temp, java, FF, Opera, Chrome, Safari), including Administrator, All Users, LocalService, NetworkService, and any other accounts in the user folder. It also cleans out the %systemroot%\temp folder and checks for .tmp files in the %systemdrive% root folder, %systemroot%, and the system32 folder (both 32bit and 64bit on 64bit OSs).
It shows the amount removed for each location found (in bytes) and the total removed (in MB). Before running, it will stop Explorer and all other running apps. When finished, if a reboot is required the user must reboot to finish clearing any in-use temp files.

NOTE***TFC only cleans temp folders. TFC will not clean URL history, prefetch, or cookies. Depending on how often someone cleans their temp folders, their system hardware, and how many accounts are present, it can take anywhere from a few seconds to a minute or more.
TFC will completely clear all temp files where other temp file cleaners may fail. TFC requires a reboot immediately after running. Be sure to save any unsaved work before running TFC

Next,

Download Malwarebytes' Anti-Malware to your desktop
|MG| Malwarebytes Anti-Malware 1.46 Download
* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad. Please save it to a convenient location. Copy and Paste that log into your next reply.

Jacee

Nope, can't get Tfc from there... Let me find an other download site



Bare Foot Kid

Quote�� Quote: Originally Posted by Jacee View Post
Nope, can't get Tfc from there... Let me find an other download site


I just got it from there and have run it.

derekimo

Quote�� Quote: Originally Posted by Bare Foot Kid View Post
Quote�� Quote: Originally Posted by Jacee View Post
Nope, can't get Tfc from there... Let me find an other download site


I just got it from there and have run it.
Same here, it's there.

Jacee

it was giving me 'fits' earlier

Learn2

2h30 later and over 200k files looked at, NIET!!

Learn2

Next update the BIOS from Windows which is the safest method. Follow the Read Me steps exactly.

Test your memory using memtest86 CD for 5-6 passes and maker's HD diag/Repair full CD scan: http://www.tacktech.com/display.cfm?ttid=287

Next back up your files, gather your program installers, wipe the HD of all code and clean reinstall to overcome the likely effects of an in-place Upgrade gone bad: Clean Install Windows 7
Clean Install with a Upgrade Windows 7 Version

Wipe the HD using this method: SSD / HDD : Optimize for Windows Reinstallation

The installer is mostly driver-complete with newer arriving quickly via optional Windows Updates. Any drivers then missing in Device Managercam be found on the Support Downloads webpage for your computer or device model. Only change out drivers if performance dictates, first the chipset then display driver.

Install programs slowly to gauge performance after each. Don't let any programs write themselves into msconfig>Startup besides AV and gadgets. Use free MS Security Essentials for the leanest least intrusive AV.

When you've finished, clean and order the HD perfectly with CCLeaner ("Run CLeaner" and Registry tabs) then Auslogics Disk and REgistry Defraggers monthly.

Watch the Event Viewer>Admin View closely to google repeat errors to resolution. In Advanced Tools also watch Performance Log and Generate a System Health Report.

Jacee

Quote�� Quote: Originally Posted by gregrocker View Post
Next update the BIOS from Windows which is the safest method. Follow the Read Me steps exactly.

Test your memory using memtest86 CD for 5-6 passes and maker's HD diag/Repair full CD scan: Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.

Next back up your files, gather your program installers, wipe the HD of all code and clean reinstall to overcome the likely effects of an in-place Upgrade gone bad: Clean Install Windows 7
Clean Install with a Upgrade Windows 7 Version

Wipe the HD using this method: SSD / HDD : Optimize for Windows Reinstallation

The installer is mostly driver-complete with newer arriving quickly via optional Windows Updates. Any drivers then missing in Device Managercam be found on the Support Downloads webpage for your computer or device model. Only change out drivers if performance dictates, first the chipset then display driver.

Install programs slowly to gauge performance after each. Don't let any programs write themselves into msconfig>Startup besides AV and gadgets. Use free MS Security Essentials for the leanest least intrusive AV.

When you've finished, clean and order the HD perfectly with CCLeaner ("Run CLeaner" and Registry tabs) then Auslogics Disk and REgistry Defraggers monthly.

Watch the Event Viewer>Admin View closely to google repeat errors to resolution. In Advanced Tools also watch Performance Log and Generate a System Health Report.
I went to Acer's site and downloaded the 1.16 bios update, but My comp says that I don't have the permission to use the phlashnt.sys driver. (even though i am administrator and every program was closed)

edit : memtest doesnt work for 64bit
edit : that fullscan for the harddrive will take about 50h... it is normal ?

Learn2

Take ownership of the file Take Ownership Shortcut

NoN

Quote�� Quote: Originally Posted by Jacee View Post
Take ownership of the file Take Ownership Shortcut
same error message : (

Guest

Quote�� Quote: Originally Posted by Learn2 View Post
Quote�� Quote: Originally Posted by gregrocker View Post
Next update the BIOS from Windows which is the safest method. Follow the Read Me steps exactly.

Test your memory using memtest86 CD for 5-6 passes and maker's HD diag/Repair full CD scan: Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.

Next back up your files, gather your program installers, wipe the HD of all code and clean reinstall to overcome the likely effects of an in-place Upgrade gone bad: Clean Install Windows 7
Clean Install with a Upgrade Windows 7 Version

Wipe the HD using this method: SSD / HDD : Optimize for Windows Reinstallation

The installer is mostly driver-complete with newer arriving quickly via optional Windows Updates. Any drivers then missing in Device Managercam be found on the Support Downloads webpage for your computer or device model. Only change out drivers if performance dictates, first the chipset then display driver.

Install programs slowly to gauge performance after each. Don't let any programs write themselves into msconfig>Startup besides AV and gadgets. Use free MS Security Essentials for the leanest least intrusive AV.

When you've finished, clean and order the HD perfectly with CCLeaner ("Run CLeaner" and Registry tabs) then Auslogics Disk and REgistry Defraggers monthly.

Watch the Event Viewer>Admin View closely to google repeat errors to resolution. In Advanced Tools also watch Performance Log and Generate a System Health Report.
I went to Acer's site and downloaded the 1.16 bios update, but My comp says that I don't have the permission to use the phlashnt.sys driver. (even though i am administrator and every program was closed)

edit : memtest doesnt work for 64bit
edit : that fullscan for the harddrive will take about 50h... it is normal ?
Have you tried install when disabling the UAC?
Or might want to try it in safe mode...

EDIT:

You might want before re-install the Bios to "Unblock" all the files inside the extracted folders by right click each files, then follow what it says.

But i doubt it is something to do within the bios update, you have another prob somewhere.

Guest

Unless someone else here can walk you through these specific BIOS update complications or knows Acer BIOS updates well enough to advise you, I would call Acer tech support to help you as this is one operation you cannot get wrong.

If you have already tried a clean reinstall to zeroed HD, tested memory and HD, swapped cables, cleared CMOS, tried each SATA controller setting (first AHCI, then IDE) and all other steps given, then the only thing that is still missing is the BIOS update which can't be ignored as a suspect.

If you have not tried any of these fully and to completion with results noted, then ask back for further info if needed.


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