Hi, my computer keeps crashing and this is the most reason 'XML view' report and I was wondering if anyone knew what the cause was? Any help would be amazing. I am really worried. Thank you.
ZIP BELOW!
ZIP BELOW!
HERE!
Is Windows 7 . . .
- x86 (32-bit) or x64 ? 32 bit.
- the original installed OS on the system? No, vista.
I bought Windows 7 a while back. January time I think.
- What is the age of system (hardware)? 2 yearsish.
- What is the age of OS installation (have you re-installed the OS?) I reinstalled the 'update' version yesterday to try and cure the BSOD but it did not work.
ZIP FILE ATTACHED PLEASE PLEASE HELP!
Is Windows 7 . . .
- x86 (32-bit) or x64 ? 32 bit.
- the original installed OS on the system? No, vista.
I bought Windows 7 a while back. January time I think.
- What is the age of system (hardware)? 2 yearsish.
- What is the age of OS installation (have you re-installed the OS?) I reinstalled the 'update' version yesterday to try and cure the BSOD but it did not work.
ZIP FILE ATTACHED PLEASE PLEASE HELP!
There was no dump report. Read these instructions and be sure to follow step 2, Run as Administrator
http://www.sevenforums.com/crashes-d...tructions.html
http://www.sevenforums.com/crashes-d...tructions.html
Finished. Followed all steps correctly!
There is still no dump file. Try this:
http://www.sevenforums.com/tutorials...en-forums.html
And make sure you have mini dumps enabled.
http://www.sevenforums.com/tutorials...en-forums.html
And make sure you have mini dumps enabled.
They were not enabled so I have set it to appropriate settings. Would you like me to follow those steps again?
I am currently uploading MEMORY.DMP to megaupload for you to take a look at. Thank you.
I am currently uploading MEMORY.DMP to megaupload for you to take a look at. Thank you.
We need the dumps to even begin the analysis.
If you set it up, you do not need to do so again. It will save the dump the next time you have a BSOD.
Please, just zip up the file and attach it to your next post as an attachment...(paperclip icon) .. it makes it a lot easier for us... 
What antivirus and firewall are you running? I think I spotted McAfee. Uninstall McAfee using this tool >Info > Tool. McAfee is a known cause of BSOD's on some Win 7 systems. Install Microsoft Security Essentials in its place and make sure Windows Firewall is turned on.
I also spotted AVG. I suggest you install AVG. It is known to cause crashes on some Win & systems > Tool (32bit) - Tool (64 bit). If you have AVG Identity Protection installed, remove it with this tool > Info > Tool
I also spotted AVG. I suggest you install AVG. It is known to cause crashes on some Win & systems > Tool (32bit) - Tool (64 bit). If you have AVG Identity Protection installed, remove it with this tool > Info > Tool
I am running AVG anti virus and also I can't upload the MEMORY.DMP file to here it will take too long so I am on megaupload, and I won't have minidump files until my next BSOD sorry! Can you do analysis on the MEMORY.DMP file?
Zip the memory dump and upload it to a file sharing site. Then post the link. Some of us here can review it. I have not been very successful with them myself. Follow my advice and uninstall AVG and McAfee. That in itself may solve your problem.
I am currently following your advice and unistalling AVG and McAfee and then I'm currently uploading the memory dump file to megaupload which will be finished in five minutes and hopefully will give you some info.
MEGAUPLOAD - The leading online storage and file delivery service
There is the memory.dmp file. Please take a look at it while I finish uninstalling AVG. Thank you all so much.
There is the memory.dmp file. Please take a look at it while I finish uninstalling AVG. Thank you all so much.
Did anyone get any results? Please get back to me as soon as you can! Thank you!
Please be patient... sometimes doing a proper analysis takes a bit of time..
Sorry I am just nervous, thank you! I'm going to come back in 20 minutes I will be patient!
It will be another 8 minutes before the dump is even downloaded. Then I will have to see if I have a script that works on it.
As long as you need I am very grateful! Post when you are ready, I will keep checking back. Thank you!
I cannot handle the large memory file. Hopefully, one of the other team members can.
No problem, could you please help me get the file looked at by asking one of the other available team members! Thank you.
I'm downloading it now, I'll try my luck at it.
Next time, if you need to upload a full dump, right-click on it, and select Send to>New compressed folder.
We can cut the size from 225MB down to about 80 or so.
Next time, if you need to upload a full dump, right-click on it, and select Send to>New compressed folder.
We can cut the size from 225MB down to about 80 or so.
Sorry about that! Please get back to me when you can! Thank you so much!
Update your ATI drivers ASAP! Here is the download page: Graphics Drivers & Software
It is not good at all that drivers so important as the GFX drivers are so out of date.
Your touchpad drivers are also quite outdated: Do follow Carl's advice to remove AVG. Install MSE as a replacement: http://www.microsoft.com/security_essentials
Let's start with that. Make sure that your system is set to create a minidump.
If the BSODs persist, enable driver verifier: Driver Verifier - Enable and Disable
...Summary of the Dumps:
Code:
atikmdag.sys Fri Jul 27 23:36:35 2007
It is not good at all that drivers so important as the GFX drivers are so out of date.
Your touchpad drivers are also quite outdated:
Code:
SynTP.sys Thu Aug 14 22:02:22 2008
Let's start with that. Make sure that your system is set to create a minidump.
If the BSODs persist, enable driver verifier: Driver Verifier - Enable and Disable
...Summary of the Dumps:
Code:
Built by: 7600.16385.x86fre.win7_rtm.090713-1255 Debug session time: Mon Aug 23 08:14:47.769 2010 (UTC - 4:00) System Uptime: 0 days 1:40:20.782 BUGCHECK_STR: 0x19_20 PROCESS_NAME: System ��������������������������������������������������������������������������������������
Could you please give me a link so I can update my touchpad drivers and any other links you would recommend? And yes I have uninstalled AVG and replaced it with the recommended MSE. Thank you for your help.
Try this driver for touchpad: Download License Agreement | Synaptics
Be sure to update that ATI driver!
Be sure to update that ATI driver!
I am downloading that one but it is urgent! Please please give me a download link for that ATI driver. It directed me to the toshiba website where I couldn't find it. PLEASE, PLEASE HELP!
My laptop is: Toshiba Satellite L300D-11V and I need a driver for the ATI Radeon X1250 for Windows 7!
My laptop is: Toshiba Satellite L300D-11V and I need a driver for the ATI Radeon X1250 for Windows 7!
PLEASE someone find the correct driver for me this is urgent!
Try installing this driver: https://a248.e.akamai.net/f/674/9206...a32-64_wdm.exe
Let me know if you get an error, and we'll get you a different link.
Let me know if you get an error, and we'll get you a different link.
�� Quote: Originally Posted by Cobrabite11 
PLEASE someone find the correct driver for me this is urgent!
We all help when we can, and if we haven't replied, it means we are busy.
Rest assured, we will get your problem solved as soon as possible, as our schedules allow.
�� Quote: Originally Posted by Jonathan_King Try installing this driver: https://a248.e.akamai.net/f/674/9206...a32-64_wdm.exe
Let me know if you get an error, and we'll get you a different link.
Let me know if you get an error, and we'll get you a different link.
Could you post the relevant links for both as it would be a major help!
Thank you for all your time.
Try here: ATI Catalyst™ Legacy Display Driver
�� Quote: Originally Posted by Jonathan_King Try here: ATI Catalyst™ Legacy Display Driver
Also, could you find me the Realtek audio HD drivers?
Sure, try here: Realtek
You want the Vista, Windows7 Driver (32/64bits) Driver only (Executable file).
You want the Vista, Windows7 Driver (32/64bits) Driver only (Executable file).
Thank you. Everything is good now and hopefully I won't experience anymore BSOD!
Keep us posted!
Using Driver Detective it is telling me everything is up to date apart from my realtek audio however, I installed the one you linked me and I don't know if there is a more recent one for my model. Could you please tell me what I should do?
Wait and see if you continue to have more BSOD crashes..
Ok thank you! Will keep you posted if I do!
I want to thank Jonathan for stepping in and analyzing that memory dump and thank Tews for helping also. I thank you for following instructions and suggestions.
Please post back in a day or so and update us. If you are still BSOD free, we will ask the mods to mark the thread as solved
Please post back in a day or so and update us. If you are still BSOD free, we will ask the mods to mark the thread as solved
I have just a BSOD several minutes ago. I will follow the posting instructions and get back to you. Sorry about all this.
Here is the results..
Please help me.
Please help me.
I really appreciate all this work guys. Please post when you have analysed the files. Thanks.
Try installing this driver: http://cdgenp01.csd.toshiba.com/cont...C00233600A.exe
Run the Windows 7 Upgrade Advisor: Free Download PC Upgrade Advisor Windows 7 Hardware Programs Issues
Run the Windows 7 Upgrade Advisor: Free Download PC Upgrade Advisor Windows 7 Hardware Programs Issues
Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Users\Jonathan\_jcgriff2_\dbug\__Kernel__\082410-29000-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible Product: WinNt, suite: TerminalServer SingleUserTS Personal Built by: 7600.16617.x86fre.win7_gdr.100618-1621 Machine Name: Kernel base = 0x82e3e000 PsLoadedModuleList = 0x82f86810 Debug session time: Tue Aug 24 08:02:45.792 2010 (UTC - 4:00) System Uptime: 0 days 3:17:22.805 Loading Kernel Symbols ............................................................... ................................................................ ........................ Loading User Symbols Loading unloaded module list ....... 1: kd> !analyze -v;lmtsmn;.bugcheck;.logclose;q ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* BAD_POOL_HEADER (19) The pool is already corrupt at the time of the current request. This may or may not be due to the caller. The internal pool links must be walked to figure out a possible cause of the problem, and then special pool applied to the suspect tags or the driver verifier to a suspect driver. Arguments: Arg1: 00000020, a pool block header size is corrupt. Arg2: 84e0d000, The pool entry we were looking for within the page. Arg3: 84e0d300, The next pool entry. Arg4: 08600000, (reserved) Debugging Details: ------------------ GetPointerFromAddress: unable to read from 82fa6718 Unable to read MiSystemVaType memory at 82f86160 BUGCHECK_STR: 0x19_20 POOL_ADDRESS: GetPointerFromAddress: unable to read from 82fa6718 Unable to read MiSystemVaType memory at 82f86160 84e0d000 CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT PROCESS_NAME: System CURRENT_IRQL: 0 LAST_CONTROL_TRANSFER: from 88859a7b to 82f5d1b6 STACK_TEXT: 9ef57adc 88859a7b 84e0d008 00000000 82e7851c nt!ExFreePoolWithTag+0x1b1 9ef57af4 8884bc0c 84e0d008 9ef57b18 888f0c4b Ntfs!NtfsFreeNonpagedDataFcb+0x28 9ef57b00 888f0c4b 8887f300 84e0d008 867c4d80 Ntfs!ExFreeToNPagedLookasideList+0x1e 9ef57b18 888edbc8 84e0d008 00000000 859b2240 Ntfs!NtfsDeleteNonpagedFcb+0x3c 9ef57b40 88859174 867c4d80 9ef57b70 9ef57b7a Ntfs!NtfsDeleteFcb+0xd5 9ef57b94 888d515d 867c4d80 859b20d8 a5216a98 Ntfs!NtfsTeardownFromLcb+0x24f 9ef57be4 88851bec 867c4d80 a5216b88 01216d30 Ntfs!NtfsTeardownStructures+0xf3 9ef57c0c 888d155b 867c4d80 a5216b88 a5216d30 Ntfs!NtfsDecrementCloseCounts+0xaf 9ef57c6c 888f04c3 867c4d80 a5216b88 a5216a98 Ntfs!NtfsCommonClose+0x4f2 9ef57d00 82eabf3b 00000000 00000000 85446420 Ntfs!NtfsFspClose+0x118 9ef57d50 8304c6d3 80000000 827db813 00000000 nt!ExpWorkerThread+0x10d 9ef57d90 82efe0f9 82eabe2e 80000000 00000000 nt!PspSystemThreadStartup+0x9e 00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19 STACK_COMMAND: kb FOLLOWUP_IP: nt!ExFreePoolWithTag+1b1 82f5d1b6 cc int 3 SYMBOL_STACK_INDEX: 0 SYMBOL_NAME: nt!ExFreePoolWithTag+1b1 FOLLOWUP_NAME: MachineOwner MODULE_NAME: nt IMAGE_NAME: ntkrpamp.exe DEBUG_FLR_IMAGE_TIMESTAMP: 4c1c3fac FAILURE_BUCKET_ID: 0x19_20_nt!ExFreePoolWithTag+1b1 BUCKET_ID: 0x19_20_nt!ExFreePoolWithTag+1b1 Followup: MachineOwner --------- start end module name 885ae000 885f6000 ACPI ACPI.sys Mon Jul 13 19:11:11 2009 (4A5BBF0F) 8d84c000 8d8a6000 afd afd.sys Mon Jul 13 19:12:34 2009 (4A5BBF62) 8f380000 8f392000 AgileVpn AgileVpn.sys Mon Jul 13 19:55:00 2009 (4A5BC954) 82469000 8256f000 AGRSM AGRSM.sys Mon Nov 10 09:56:37 2008 (49184BA5) 8d9c8000 8d9da000 amdk8 amdk8.sys Mon Jul 13 19:11:03 2009 (4A5BBF07) 8872a000 88733000 amdxata amdxata.sys Tue May 19 13:57:35 2009 (4A12F30F) a2e6f000 a2e78000 asyncmac asyncmac.sys Mon Jul 13 19:54:46 2009 (4A5BC946) 886fe000 88707000 atapi atapi.sys Mon Jul 13 19:11:15 2009 (4A5BBF13) 88707000 8872a000 ataport ataport.SYS Mon Jul 13 19:11:18 2009 (4A5BBF16) 8ec3d000 8f0ce000 atikmdag atikmdag.sys Thu Feb 11 00:46:08 2010 (4B7399A0) 88b9e000 88ba6000 AtiPcie AtiPcie.sys Tue May 05 11:00:16 2009 (4A005480) 886dd000 886e8000 BATTC BATTC.SYS Mon Jul 13 19:19:15 2009 (4A5BC0F3) 88a00000 88a07000 Beep Beep.SYS Mon Jul 13 19:45:00 2009 (4A5BC6FC) 8d991000 8d99f000 blbdrive blbdrive.sys Mon Jul 13 19:23:04 2009 (4A5BC1D8) 8843a000 88442000 BOOTVID BOOTVID.dll Mon Jul 13 21:04:34 2009 (4A5BD9A2) 95e96000 95eaf000 bowser bowser.sys Mon Jul 13 19:14:21 2009 (4A5BBFCD) 952b0000 952ce000 cdd cdd.dll Mon Jul 13 21:04:18 2009 (4A5BD992) 88bd8000 88bf7000 cdrom cdrom.sys Mon Jul 13 19:11:24 2009 (4A5BBF1C) 88484000 8852f000 CI CI.dll Mon Jul 13 21:09:28 2009 (4A5BDAC8) 88b79000 88b9e000 CLASSPNP CLASSPNP.SYS Mon Jul 13 19:11:20 2009 (4A5BBF18) 88442000 88484000 CLFS CLFS.SYS Mon Jul 13 19:11:10 2009 (4A5BBF0E) 8d9da000 8d9dd700 CmBatt CmBatt.sys Mon Jul 13 19:19:18 2009 (4A5BC0F6) 88778000 887d5000 cng cng.sys Mon Jul 13 19:32:55 2009 (4A5BC427) 886d5000 886dd000 compbatt compbatt.sys Mon Jul 13 19:19:18 2009 (4A5BC0F6) 8f373000 8f380000 CompositeBus CompositeBus.sys Mon Jul 13 19:45:26 2009 (4A5BC716) 828fc000 82909000 crashdmp crashdmp.sys Mon Jul 13 19:45:50 2009 (4A5BC72E) 8d979000 8d991000 dfsc dfsc.sys Mon Jul 13 19:14:16 2009 (4A5BBFC8) 8d96d000 8d979000 discache discache.sys Mon Jul 13 19:24:04 2009 (4A5BC214) 88b68000 88b79000 disk disk.sys Mon Jul 13 19:11:28 2009 (4A5BBF20) 828d9000 828f2000 drmk drmk.sys Mon Jul 13 20:36:05 2009 (4A5BD2F5) 82914000 8291d000 dump_atapi dump_atapi.sys Mon Jul 13 19:11:15 2009 (4A5BBF13) 82909000 82914000 dump_ataport dump_ataport.sys Mon Jul 13 19:11:16 2009 (4A5BBF14) 8291d000 8292e000 dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:12:47 2009 (4A5BBF6F) 828f2000 828fc000 Dxapi Dxapi.sys Mon Jul 13 19:25:25 2009 (4A5BC265) 8f0ce000 8f185000 dxgkrnl dxgkrnl.sys Thu Oct 01 20:48:33 2009 (4AC54DE1) 8f185000 8f1be000 dxgmms1 dxgmms1.sys Mon Jul 13 19:25:25 2009 (4A5BC265) 88767000 88778000 fileinfo fileinfo.sys Mon Jul 13 19:21:51 2009 (4A5BC18F) 88733000 88767000 fltmgr fltmgr.sys Mon Jul 13 19:11:13 2009 (4A5BBF11) 889ba000 889c3000 Fs_Rec Fs_Rec.sys Mon Jul 13 19:11:14 2009 (4A5BBF12) 88b36000 88b68000 fvevol fvevol.sys Fri Sep 25 22:24:21 2009 (4ABD7B55) 8d9c0000 8d9c8000 FwLnk FwLnk.sys Sun Nov 19 09:11:12 2006 (45606600) 88d76000 88da7000 fwpkclnt fwpkclnt.sys Mon Jul 13 19:12:03 2009 (4A5BBF43) 8f2e3000 8f2e8280 GEARAspiWDM GEARAspiWDM.sys Mon May 18 08:16:53 2009 (4A1151B5) 82e07000 82e3e000 hal halmacpi.dll Mon Jul 13 19:11:03 2009 (4A5BBF07) 8f2e9000 8f308000 HDAudBus HDAudBus.sys Mon Jul 13 19:50:55 2009 (4A5BC85F) 95e11000 95e96000 HTTP HTTP.sys Mon Jul 13 19:12:53 2009 (4A5BBF75) 88df3000 88dfb000 hwpolicy hwpolicy.sys Mon Jul 13 19:11:01 2009 (4A5BBF05) 8f308000 8f320000 i8042prt i8042prt.sys Mon Jul 13 19:11:23 2009 (4A5BBF1B) 8f320000 8f32d000 kbdclass kbdclass.sys Mon Jul 13 19:11:15 2009 (4A5BBF13) 80baa000 80bb2000 kdcom kdcom.dll Mon Jul 13 21:08:58 2009 (4A5BDAAA) 8f1be000 8f1f2000 ks ks.sys Mon Jul 13 19:45:13 2009 (4A5BC709) 88999000 889ac000 ksecdd ksecdd.sys Mon Jul 13 19:11:56 2009 (4A5BBF3C) 88b01000 88b26000 ksecpkg ksecpkg.sys Thu Dec 10 23:04:22 2009 (4B21C4C6) 82597000 825a7000 lltdio lltdio.sys Mon Jul 13 19:53:18 2009 (4A5BC8EE) 8257c000 82597000 luafv luafv.sys Mon Jul 13 19:15:44 2009 (4A5BC020) 8841e000 88429000 mcupdate mcupdate.dll Mon Jul 13 19:13:13 2009 (4A5BBF89) 8256f000 8257c000 modem modem.sys Mon Jul 13 19:55:24 2009 (4A5BC96C) 829e2000 829ed000 monitor monitor.sys Mon Jul 13 19:25:58 2009 (4A5BC286) 8f366000 8f373000 mouclass mouclass.sys Mon Jul 13 19:11:15 2009 (4A5BBF13) 886e8000 886fe000 mountmgr mountmgr.sys Mon Jul 13 19:11:27 2009 (4A5BBF1F) 889c3000 889e6000 MpFilter MpFilter.sys Sat Mar 20 00:03:26 2010 (4BA4490E) 96922000 9692ae00 MpNWMon MpNWMon.sys Sat Mar 20 00:03:24 2010 (4BA4490C) 95eaf000 95ec1000 mpsdrv mpsdrv.sys Mon Jul 13 19:52:52 2009 (4A5BC8D4) 95ec1000 95ee4000 mrxsmb mrxsmb.sys Sat Feb 27 02:32:02 2010 (4B88CA72) 95ee4000 95f1f000 mrxsmb10 mrxsmb10.sys Sat Feb 27 02:32:21 2010 (4B88CA85) 95f1f000 95f3a000 mrxsmb20 mrxsmb20.sys Sat Feb 27 02:32:11 2010 (4B88CA7B) 887d5000 887e0000 Msfs Msfs.SYS Mon Jul 13 19:11:26 2009 (4A5BBF1E) 88400000 88408000 msisadrv msisadrv.sys Mon Jul 13 19:11:09 2009 (4A5BBF0D) 8896e000 88999000 msrpc msrpc.sys Mon Jul 13 19:11:59 2009 (4A5BBF3F) 8d963000 8d96d000 mssmbios mssmbios.sys Mon Jul 13 19:19:25 2009 (4A5BC0FD) 88b26000 88b36000 mup mup.sys Mon Jul 13 19:14:14 2009 (4A5BBFC6) 88a0c000 88ac3000 ndis ndis.sys Mon Jul 13 19:12:24 2009 (4A5BBF58) 8f3aa000 8f3b5000 ndistapi ndistapi.sys Mon Jul 13 19:54:24 2009 (4A5BC930) 825ed000 825fd000 ndisuio ndisuio.sys Mon Jul 13 19:53:51 2009 (4A5BC90F) 8f3b5000 8f3d7000 ndiswan ndiswan.sys Mon Jul 13 19:54:34 2009 (4A5BC93A) 82458000 82469000 NDProxy NDProxy.SYS Mon Jul 13 19:54:27 2009 (4A5BC933) 8d8e7000 8d8f5000 netbios netbios.sys Mon Jul 13 19:53:54 2009 (4A5BC912) 8d81a000 8d84c000 netbt netbt.sys Mon Jul 13 19:12:18 2009 (4A5BBF52) 88ac3000 88b01000 NETIO NETIO.SYS Mon Jul 13 19:12:35 2009 (4A5BBF63) 887e0000 887ee000 Npfs Npfs.SYS Mon Jul 13 19:11:31 2009 (4A5BBF23) 8d959000 8d963000 nsiproxy nsiproxy.sys Mon Jul 13 19:12:08 2009 (4A5BBF48) 82e3e000 8324e000 nt ntkrpamp.exe Fri Jun 18 23:55:24 2010 (4C1C3FAC) 8883f000 8896e000 Ntfs Ntfs.sys Mon Jul 13 19:12:05 2009 (4A5BBF45) 88bf7000 88bfe000 Null Null.SYS Mon Jul 13 19:11:12 2009 (4A5BBF10) 825a7000 825ed000 nwifi nwifi.sys Mon Jul 13 19:51:59 2009 (4A5BC89F) 8d8ad000 8d8cc000 pacer pacer.sys Mon Jul 13 19:53:58 2009 (4A5BC916) 88654000 88665000 partmgr partmgr.sys Mon Jul 13 19:11:35 2009 (4A5BBF27) 8861f000 88649000 pci pci.sys Mon Jul 13 19:11:16 2009 (4A5BBF14) 88665000 8866c000 pciide pciide.sys Mon Jul 13 19:11:19 2009 (4A5BBF17) 8866c000 8867a000 PCIIDEX PCIIDEX.SYS Mon Jul 13 19:11:15 2009 (4A5BBF13) 889ac000 889ba000 pcw pcw.sys Mon Jul 13 19:11:10 2009 (4A5BBF0E) 95f52000 95fe9000 peauth peauth.sys Mon Jul 13 20:35:44 2009 (4A5BD2E0) 828aa000 828d9000 portcls portcls.sys Mon Jul 13 19:51:00 2009 (4A5BC864) 88429000 8843a000 PSHED PSHED.dll Mon Jul 13 21:09:36 2009 (4A5BDAD0) 8f392000 8f3aa000 rasl2tp rasl2tp.sys Mon Jul 13 19:54:33 2009 (4A5BC939) 8f3d7000 8f3ef000 raspppoe raspppoe.sys Mon Jul 13 19:54:53 2009 (4A5BC94D) 8f200000 8f217000 raspptp raspptp.sys Mon Jul 13 19:54:47 2009 (4A5BC947) 8f217000 8f22e000 rassstp rassstp.sys Mon Jul 13 19:54:57 2009 (4A5BC951) 8d918000 8d959000 rdbss rdbss.sys Mon Jul 13 19:14:26 2009 (4A5BBFD2) 8882e000 88836000 RDPCDD RDPCDD.sys Mon Jul 13 20:01:40 2009 (4A5BCAE4) 88836000 8883e000 rdpencdd rdpencdd.sys Mon Jul 13 20:01:39 2009 (4A5BCAE3) 889f2000 889fa000 rdprefmp rdprefmp.sys Mon Jul 13 20:01:41 2009 (4A5BCAE5) 88c00000 88c2d000 rdyboost rdyboost.sys Mon Jul 13 19:22:02 2009 (4A5BC19A) 82400000 82413000 rspndr rspndr.sys Mon Jul 13 19:53:20 2009 (4A5BC8F0) 8f236000 8f27b000 Rt86win7 Rt86win7.sys Wed Jun 23 05:10:23 2010 (4C21CF7F) 8260e000 828a9140 RTKVHDA RTKVHDA.sys Tue Jul 28 09:02:38 2009 (4A6EF6EE) 8292e000 82994000 rtl8187B rtl8187B.sys Tue Mar 30 23:13:25 2010 (4BB2BDD5) 8d8dd000 8d8e7000 rtlprot rtlprot.sys Fri Apr 20 05:16:46 2007 (462884FE) 95fe9000 95ff3000 secdrv secdrv.SYS Wed Sep 13 09:18:32 2006 (45080528) 96834000 968bf000 sftfslh sftfslh.sys Wed Sep 23 13:30:50 2009 (4ABA5B4A) 968bf000 968f4000 sftplaylh sftplaylh.sys Wed Sep 23 13:31:27 2009 (4ABA5B6F) 969cb000 969d4000 Sftredirlh Sftredirlh.sys Wed Sep 23 13:31:37 2009 (4ABA5B79) 829ed000 829f4000 sftvollh sftvollh.sys Wed Sep 23 13:30:44 2009 (4ABA5B44) 88deb000 88df3000 spldr spldr.sys Mon May 11 12:13:47 2009 (4A084EBB) 9697a000 969cb000 srv srv.sys Mon Jun 21 22:47:32 2010 (4C202444) 9692b000 9697a000 srv2 srv2.sys Mon Jun 21 22:47:19 2010 (4C202437) 968f4000 96915000 srvnet srvnet.sys Mon Jun 21 22:47:09 2010 (4C20242D) 8f22e000 8f22f380 swenum swenum.sys Mon Jul 13 19:45:08 2009 (4A5BC704) 8f32d000 8f363380 SynTP SynTP.sys Thu Aug 27 21:59:32 2009 (4A973A04) 88c2d000 88d76000 tcpip tcpip.sys Sun Jun 13 23:36:59 2010 (4C15A3DB) 96915000 96922000 tcpipreg tcpipreg.sys Mon Jul 13 19:54:14 2009 (4A5BC926) 8f2df000 8f2e2f00 tdcmdpst tdcmdpst.sys Tue Oct 17 22:50:02 2006 (4535965A) 887ee000 887f9000 TDI TDI.SYS Mon Jul 13 19:12:12 2009 (4A5BBF4C) 88600000 88617000 tdx tdx.sys Mon Jul 13 19:12:10 2009 (4A5BBF4A) 8d908000 8d918000 termdd termdd.sys Mon Jul 13 20:01:35 2009 (4A5BCADF) 95280000 95289000 TSDDD TSDDD.dll Mon Jul 13 20:01:40 2009 (4A5BCAE4) 8d99f000 8d9c0000 tunnel tunnel.sys Mon Jul 13 19:54:03 2009 (4A5BC91B) 88de6000 88dea100 TVALZ_O TVALZ_O.SYS Mon Jul 13 22:19:21 2009 (4A5BEB29) 8f3ef000 8f3fd000 umbus umbus.sys Mon Jul 13 19:51:38 2009 (4A5BC88A) 8299e000 829b5000 usbccgp usbccgp.sys Mon Jul 13 19:51:31 2009 (4A5BC883) 8f364000 8f365700 USBD USBD.SYS Mon Jul 13 19:51:05 2009 (4A5BC869) 8f2d0000 8f2df000 usbehci usbehci.sys Mon Jul 13 19:51:14 2009 (4A5BC872) 82414000 82458000 usbhub usbhub.sys Mon Jul 13 19:52:06 2009 (4A5BC8A6) 8f27b000 8f285000 usbohci usbohci.sys Mon Jul 13 19:51:14 2009 (4A5BC872) 8f285000 8f2d0000 USBPORT USBPORT.SYS Mon Jul 13 19:51:13 2009 (4A5BC871) 829be000 829e1b00 usbvideo usbvideo.sys Mon Jul 13 19:51:51 2009 (4A5BC897) 829b5000 829be000 UVCFTR_S UVCFTR_S.SYS Tue Nov 27 05:38:34 2007 (474BF3AA) 88649000 88654000 vdrvroot vdrvroot.sys Mon Jul 13 19:46:19 2009 (4A5BC74B) 889e6000 889f2000 vga vga.sys Mon Jul 13 19:25:50 2009 (4A5BC27E) 88800000 88821000 VIDEOPRT VIDEOPRT.SYS Mon Jul 13 19:25:49 2009 (4A5BC27D) 8867a000 8868a000 volmgr volmgr.sys Mon Jul 13 19:11:25 2009 (4A5BBF1D) 8868a000 886d5000 volmgrx volmgrx.sys Mon Jul 13 19:11:41 2009 (4A5BBF2D) 88da7000 88de6000 volsnap volsnap.sys Mon Jul 13 19:11:34 2009 (4A5BBF26) 82994000 8299e000 vwifibus vwifibus.sys Mon Jul 13 19:52:02 2009 (4A5BC8A2) 8d8cc000 8d8dd000 vwififlt vwififlt.sys Mon Jul 13 19:52:03 2009 (4A5BC8A3) 8d8f5000 8d908000 wanarp wanarp.sys Mon Jul 13 19:55:02 2009 (4A5BC956) 88821000 8882e000 watchdog watchdog.sys Mon Jul 13 19:24:10 2009 (4A5BC21A) 8852f000 885a0000 Wdf01000 Wdf01000.sys Mon Jul 13 19:11:36 2009 (4A5BBF28) 885a0000 885ae000 WDFLDR WDFLDR.SYS Mon Jul 13 19:11:25 2009 (4A5BBF1D) 8d8a6000 8d8ad000 wfplwf wfplwf.sys Mon Jul 13 19:53:51 2009 (4A5BC90F) 95020000 9526a000 win32k win32k.sys Sat Jun 19 00:06:50 2010 (4C1C425A) 885f6000 885ff000 WMILIB WMILIB.SYS Mon Jul 13 19:11:22 2009 (4A5BBF1A) Unloaded modules: a2e05000 a2e6f000 spsys.sys Timestamp: unavailable (00000000) Checksum: 00000000 ImageSize: 0006A000 969d4000 969d6000 MSPQM.sys Timestamp: unavailable (00000000) Checksum: 00000000 ImageSize: 00002000 95f3a000 95f52000 parport.sys Timestamp: unavailable (00000000) Checksum: 00000000 ImageSize: 00018000 88ba6000 88bb3000 crashdmp.sys Timestamp: unavailable (00000000) Checksum: 00000000 ImageSize: 0000D000 88bb3000 88bbe000 dump_ataport Timestamp: unavailable (00000000) Checksum: 00000000 ImageSize: 0000B000 88bbe000 88bc7000 dump_atapi.s Timestamp: unavailable (00000000) Checksum: 00000000 ImageSize: 00009000 88bc7000 88bd8000 dump_dumpfve Timestamp: unavailable (00000000) Checksum: 00000000 ImageSize: 00011000 Bugcheck code 00000019 Arguments 00000020 84e0d000 84e0d300 08600000
I installed that patch and I am running the Windows 7 Upgrade Advisor but I have unistalled iTunes today after the BSOD and I think it may be iTunes that is causing the problems. Have you heard of iTunes causing crashes in Windows 7 before?
I haven't heard of iTunes causing BSODs before, but anything is possible. A reinstall of iTunes may help.
I will reinstall iTunes. Would you like me to upload the report from the upgrade advisor here? It has given me 5 issues. All Toshiba.
Here is that report.
Windows 7 Upgrade Advisor Report
Computer Name:
Operating System: Windows 7 Home Premium
CPU: AMD Athlon(tm) 64 X2 Dual-Core Processor TK-57
Memory: 1.9 GB
Information about upgrading to 32-bit Windows 7
System
Details
Anytime Upgrade available
You can upgrade to 32-bit Windows 7 Professional or Ultimate with Windows Anytime Upgrade.
Go online to learn how to get started with Windows Anytime Upgrade
More info from TOSHIBA
TOSHIBA has a website that might give you more information about getting Windows 7 running on your PC.
Visit the TOSHIBA website
Windows Aero support
Your graphics adapter supports the Windows Aero user interface.
Go online to learn more about Windows Aero
CPU speed: 1.9 GHz
Your CPU meets the 1 GHz minimum requirement.
1.9 GB of RAM
Your PC meets the 1 GB minimum requirement.
33.9 GB free space available on C:
Your hard disk meets the minimum requirement of 16 GB free space for 32-bit Windows 7.
Devices
Status
Details
ATI Radeon X1200 Series
ATI Technologies Inc.
Compatible
This device is compatible with Windows 7.
Chicony USB 2.0 Camera
Chicony
Compatible
This device is compatible with Windows 7.
Realtek High Definition Audio
Realtek
Compatible
This device is compatible with Windows 7.
Realtek PCIe FE Family Controller
Realtek
Compatible
This device is compatible with Windows 7.
Realtek RTL8187B Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter
Realtek Semiconductor Corp.
Compatible
This device is compatible with Windows 7.
TOSHIBA Software Modem
Agere
Compatible
This device is compatible with Windows 7.
Programs
Status
Details
DVD MovieFactory for TOSHIBA
version 5.51
Ulead Systems, Inc.
Update available
We don't have compatibility information about this version of the program.
TOSHIBA ConfigFree
version 7.1.27
TOSHIBA Corporation
Update available
We don't have compatibility information about this version of the program.
TOSHIBA Disc Creator
version 2.0.1.1.a
TOSHIBA Corporation
Update available
We don't have compatibility information about this version of the program.
TOSHIBA DVD PLAYER
version 1.20.10
TOSHIBA Corporation
Update available
We don't have compatibility information about this version of the program.
TOSHIBA Face Recognition
version 1.0.2.32
TOSHIBA
Update available
We don't have compatibility information about this version of the program.
Get an update to a compatible version
ATI Catalyst Install Manager
version 3.0.732.0
ATI Technologies, Inc.
This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
Camera Assistant Software for Toshiba
version 1.7.175.0123
Chicony Electronics Co.,Ltd.
This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
Java(TM) 6 Update 3
version 1.6.0.30
Sun Microsystems, Inc.
This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
Microsoft Visual C++ 2005 Redistributable
version 8.0.56336
Microsoft Corporation
This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
Realtek WLAN Driver
version 2.00.0009
Realtek
This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
TOSHIBA Assist
version 2.01.04
TOSHIBA
This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
TOSHIBA Hardware Setup
version 2.00.06
This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
TOSHIBA Supervisor Password
version 2.00.03
This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
TOSHIBA Value Added Package
version 1.2.40
TOSHIBA Corporation
This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
Windows 7 Upgrade Advisor
version 2.0.5000.0
Microsoft Corporation
This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
Windows Live Essentials
version 14.0.8089.0726
Microsoft Corporation
This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
Microsoft Office PowerPoint Viewer 2007 (English)
version 12.0.6425.1000
Microsoft Corporation
Compatible
This program is compatible with Windows 7.
Information about upgrading to 64-bit Windows 7
System
Details
Custom installation required
You'll need to perform a custom installation of 64-bit Windows 7 and then reinstall your programs. Make sure to back up your files before you begin.
Go online to get important information about custom installation
1.9 GB of RAM
Your PC needs at least 2 GB of RAM for 64-bit Windows 7 for optimal performance. Contact your PC manufacturer or retailer to see if an upgrade is available.
More info from TOSHIBA
TOSHIBA has a website that might give you more information about getting Windows 7 running on your PC.
Visit the TOSHIBA website
Windows Aero support
Your graphics adapter supports the Windows Aero user interface.
Go online to learn more about Windows Aero
CPU speed: 1.9 GHz
Your CPU meets the 1 GHz minimum requirement.
33.9 GB free space available on C:
Your hard disk meets the minimum requirement of 20 GB free space for 64-bit Windows 7.
Devices
Status
Details
ATI Radeon X1200 Series
ATI Technologies Inc.
Compatible
This device is compatible with Windows 7.
Chicony USB 2.0 Camera
Chicony
Compatible
This device is compatible with Windows 7.
Realtek High Definition Audio
Realtek
Compatible
This device is compatible with Windows 7.
Realtek PCIe FE Family Controller
Realtek
Compatible
This device is compatible with Windows 7.
Realtek RTL8187B Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter
Realtek Semiconductor Corp.
Compatible
This device is compatible with Windows 7.
TOSHIBA Software Modem
Agere
Compatible
This device is compatible with Windows 7.
Programs
Status
Details
DVD MovieFactory for TOSHIBA
version 5.51
Ulead Systems, Inc.
Update available
We don't have compatibility information about this version of the program.
TOSHIBA ConfigFree
version 7.1.27
TOSHIBA Corporation
Update available
We don't have compatibility information about this version of the program.
TOSHIBA Disc Creator
version 2.0.1.1.a
TOSHIBA Corporation
Update available
We don't have compatibility information about this version of the program.
TOSHIBA DVD PLAYER
version 1.20.10
TOSHIBA Corporation
Update available
We don't have compatibility information about this version of the program.
TOSHIBA Face Recognition
version 1.0.2.32
TOSHIBA
Update available
We don't have compatibility information about this version of the program.
Get an update to a compatible version
ATI Catalyst Install Manager
version 3.0.732.0
ATI Technologies, Inc.
This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
Camera Assistant Software for Toshiba
version 1.7.175.0123
Chicony Electronics Co.,Ltd.
This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
Java(TM) 6 Update 3
version 1.6.0.30
Sun Microsystems, Inc.
This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
Microsoft Visual C++ 2005 Redistributable
version 8.0.56336
Microsoft Corporation
This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
Realtek WLAN Driver
version 2.00.0009
Realtek
This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
TOSHIBA Assist
version 2.01.04
TOSHIBA
This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
TOSHIBA Hardware Setup
version 2.00.06
This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
TOSHIBA Supervisor Password
version 2.00.03
This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
TOSHIBA Value Added Package
version 1.2.40
TOSHIBA Corporation
This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
Windows 7 Upgrade Advisor
version 2.0.5000.0
Microsoft Corporation
This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
Windows Live Essentials
version 14.0.8089.0726
Microsoft Corporation
This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
Microsoft Office PowerPoint Viewer 2007 (English)
version 12.0.6425.1000
Microsoft Corporation
Compatible
This program is compatible with Windows 7.
Windows 7 Upgrade Advisor Report
Computer Name:
Operating System: Windows 7 Home Premium
CPU: AMD Athlon(tm) 64 X2 Dual-Core Processor TK-57
Memory: 1.9 GB
Information about upgrading to 32-bit Windows 7
System
Details
Anytime Upgrade available
You can upgrade to 32-bit Windows 7 Professional or Ultimate with Windows Anytime Upgrade.
Go online to learn how to get started with Windows Anytime Upgrade
More info from TOSHIBA
TOSHIBA has a website that might give you more information about getting Windows 7 running on your PC.
Visit the TOSHIBA website
Windows Aero support
Your graphics adapter supports the Windows Aero user interface.
Go online to learn more about Windows Aero
CPU speed: 1.9 GHz
Your CPU meets the 1 GHz minimum requirement.
1.9 GB of RAM
Your PC meets the 1 GB minimum requirement.
33.9 GB free space available on C:
Your hard disk meets the minimum requirement of 16 GB free space for 32-bit Windows 7.
Devices
Status
Details
ATI Radeon X1200 Series
ATI Technologies Inc.
Compatible
This device is compatible with Windows 7.
Chicony USB 2.0 Camera
Chicony
Compatible
This device is compatible with Windows 7.
Realtek High Definition Audio
Realtek
Compatible
This device is compatible with Windows 7.
Realtek PCIe FE Family Controller
Realtek
Compatible
This device is compatible with Windows 7.
Realtek RTL8187B Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter
Realtek Semiconductor Corp.
Compatible
This device is compatible with Windows 7.
TOSHIBA Software Modem
Agere
Compatible
This device is compatible with Windows 7.
Programs
Status
Details
DVD MovieFactory for TOSHIBA
version 5.51
Ulead Systems, Inc.
Update available
We don't have compatibility information about this version of the program.
TOSHIBA ConfigFree
version 7.1.27
TOSHIBA Corporation
Update available
We don't have compatibility information about this version of the program.
TOSHIBA Disc Creator
version 2.0.1.1.a
TOSHIBA Corporation
Update available
We don't have compatibility information about this version of the program.
TOSHIBA DVD PLAYER
version 1.20.10
TOSHIBA Corporation
Update available
We don't have compatibility information about this version of the program.
TOSHIBA Face Recognition
version 1.0.2.32
TOSHIBA
Update available
We don't have compatibility information about this version of the program.
Get an update to a compatible version
ATI Catalyst Install Manager
version 3.0.732.0
ATI Technologies, Inc.
This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
Camera Assistant Software for Toshiba
version 1.7.175.0123
Chicony Electronics Co.,Ltd.
This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
Java(TM) 6 Update 3
version 1.6.0.30
Sun Microsystems, Inc.
This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
Microsoft Visual C++ 2005 Redistributable
version 8.0.56336
Microsoft Corporation
This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
Realtek WLAN Driver
version 2.00.0009
Realtek
This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
TOSHIBA Assist
version 2.01.04
TOSHIBA
This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
TOSHIBA Hardware Setup
version 2.00.06
This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
TOSHIBA Supervisor Password
version 2.00.03
This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
TOSHIBA Value Added Package
version 1.2.40
TOSHIBA Corporation
This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
Windows 7 Upgrade Advisor
version 2.0.5000.0
Microsoft Corporation
This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
Windows Live Essentials
version 14.0.8089.0726
Microsoft Corporation
This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
Microsoft Office PowerPoint Viewer 2007 (English)
version 12.0.6425.1000
Microsoft Corporation
Compatible
This program is compatible with Windows 7.
Information about upgrading to 64-bit Windows 7
System
Details
Custom installation required
You'll need to perform a custom installation of 64-bit Windows 7 and then reinstall your programs. Make sure to back up your files before you begin.
Go online to get important information about custom installation
1.9 GB of RAM
Your PC needs at least 2 GB of RAM for 64-bit Windows 7 for optimal performance. Contact your PC manufacturer or retailer to see if an upgrade is available.
More info from TOSHIBA
TOSHIBA has a website that might give you more information about getting Windows 7 running on your PC.
Visit the TOSHIBA website
Windows Aero support
Your graphics adapter supports the Windows Aero user interface.
Go online to learn more about Windows Aero
CPU speed: 1.9 GHz
Your CPU meets the 1 GHz minimum requirement.
33.9 GB free space available on C:
Your hard disk meets the minimum requirement of 20 GB free space for 64-bit Windows 7.
Devices
Status
Details
ATI Radeon X1200 Series
ATI Technologies Inc.
Compatible
This device is compatible with Windows 7.
Chicony USB 2.0 Camera
Chicony
Compatible
This device is compatible with Windows 7.
Realtek High Definition Audio
Realtek
Compatible
This device is compatible with Windows 7.
Realtek PCIe FE Family Controller
Realtek
Compatible
This device is compatible with Windows 7.
Realtek RTL8187B Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter
Realtek Semiconductor Corp.
Compatible
This device is compatible with Windows 7.
TOSHIBA Software Modem
Agere
Compatible
This device is compatible with Windows 7.
Programs
Status
Details
DVD MovieFactory for TOSHIBA
version 5.51
Ulead Systems, Inc.
Update available
We don't have compatibility information about this version of the program.
TOSHIBA ConfigFree
version 7.1.27
TOSHIBA Corporation
Update available
We don't have compatibility information about this version of the program.
TOSHIBA Disc Creator
version 2.0.1.1.a
TOSHIBA Corporation
Update available
We don't have compatibility information about this version of the program.
TOSHIBA DVD PLAYER
version 1.20.10
TOSHIBA Corporation
Update available
We don't have compatibility information about this version of the program.
TOSHIBA Face Recognition
version 1.0.2.32
TOSHIBA
Update available
We don't have compatibility information about this version of the program.
Get an update to a compatible version
ATI Catalyst Install Manager
version 3.0.732.0
ATI Technologies, Inc.
This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
Camera Assistant Software for Toshiba
version 1.7.175.0123
Chicony Electronics Co.,Ltd.
This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
Java(TM) 6 Update 3
version 1.6.0.30
Sun Microsystems, Inc.
This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
Microsoft Visual C++ 2005 Redistributable
version 8.0.56336
Microsoft Corporation
This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
Realtek WLAN Driver
version 2.00.0009
Realtek
This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
TOSHIBA Assist
version 2.01.04
TOSHIBA
This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
TOSHIBA Hardware Setup
version 2.00.06
This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
TOSHIBA Supervisor Password
version 2.00.03
This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
TOSHIBA Value Added Package
version 1.2.40
TOSHIBA Corporation
This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
Windows 7 Upgrade Advisor
version 2.0.5000.0
Microsoft Corporation
This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
Windows Live Essentials
version 14.0.8089.0726
Microsoft Corporation
This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
Microsoft Office PowerPoint Viewer 2007 (English)
version 12.0.6425.1000
Microsoft Corporation
Compatible
This program is compatible with Windows 7.
Could you get me links for all the things I need to install as I am finding it really difficult.
I suspect it may be some incompatible Toshiba driver. See if that driver you installed fixes the crashes. If not, post back with the BSOD Posting Instructions.
I agree but the programmes it has listed as incompatible I have tried opening just there and it won't let me upload so I need to be able to get the installation files for all of those and I can't find them. Could you help me?
Make us a list of the programs/devices you need help with and we will assist. I took a try at this one -
DVD MovieFactory for Toshiba: DVD MovieFactory for TOSHIBA Software Informer: Latest version download, news and info about this Ulead Systems, Inc. program.
What I did was paste "DVD MovieFactory for Toshiba" into Google search. You can do this with each one. If you get stuck, just post and we will help.
DVD MovieFactory for Toshiba: DVD MovieFactory for TOSHIBA Software Informer: Latest version download, news and info about this Ulead Systems, Inc. program.
What I did was paste "DVD MovieFactory for Toshiba" into Google search. You can do this with each one. If you get stuck, just post and we will help.
Ok, thank you! I have downloaded everything I think I need to download and I will wait it out and see if I get anymore BSOD. If I do I will come back here. Thanks for the help!
Very good. I hope you will be BSOD free! 
Please update us in a couple of days and let us know how your system is running.
Please update us in a couple of days and let us know how your system is running. BSOD AGAIN!
Here are the minidump files. I am currently following the sticky posting instructions and will also add that when it has finished but for now here these are.
Here are the minidump files. I am currently following the sticky posting instructions and will also add that when it has finished but for now here these are.
Both dumps are error code 19, BAD_POOL_HEADER. Usual causes are device drivers. Unfortunately, the dumps do point to any specific driver.
Let's try driver verifier and see what that shows us. Driver Verifier - Enable and Disable
Run Driver Verifier for at least 24 hours and use your computer normally. Upload any BSOD's as soon as it is convenient to do so.
Code:
******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 19, {20, 84e0d000, 84e0d300, 8600000} GetPointerFromAddress: unable to read from 82f7f718 Unable to read MiSystemVaType memory at 82f5f160 Probably caused by : ntkrpamp.exe ( nt!ExFreePoolWithTag+1b1 ) Followup: MachineOwner --------- 0: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* BAD_POOL_HEADER (19) The pool is already corrupt at the time of the current request. This may or may not be due to the caller. The internal pool links must be walked to figure out a possible cause of the problem, and then special pool applied to the suspect tags or the driver verifier to a suspect driver. Arguments: Arg1: 00000020, a pool block header size is corrupt. Arg2: 84e0d000, The pool entry we were looking for within the page. Arg3: 84e0d300, The next pool entry. Arg4: 08600000, (reserved) Debugging Details: ------------------ GetPointerFromAddress: unable to read from 82f7f718 Unable to read MiSystemVaType memory at 82f5f160 BUGCHECK_STR: 0x19_20 POOL_ADDRESS: GetPointerFromAddress: unable to read from 82f7f718 Unable to read MiSystemVaType memory at 82f5f160 84e0d000 CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT PROCESS_NAME: System CURRENT_IRQL: 0 LAST_CONTROL_TRANSFER: from 83038a0e to 82f361b6 STACK_TEXT: 8a93fc4c 83038a0e 84e0d008 e56c6946 000000f8 nt!ExFreePoolWithTag+0x1b1 8a93fc70 8303878d 84e0d038 84e0d020 00000000 nt!ObpFreeObject+0x275 8a93fc84 82e7ff60 00000000 000c0000 00000000 nt!ObpRemoveObjectRoutine+0x5e 8a93fc98 82e7fed0 84e0d038 83048a75 84ec0630 nt!ObfDereferenceObjectWithTag+0x88 8a93fca0 83048a75 84ec0630 84ec0658 82f81680 nt!ObfDereferenceObject+0xd 8a93fccc 82e42f39 84ec0630 00000000 00000000 nt!MiSegmentDelete+0x191 8a93fd28 82e42e51 84be4d48 00000000 54434653 nt!MiProcessDereferenceList+0xdb 8a93fd50 830256d3 00000000 961af231 00000000 nt!MiDereferenceSegmentThread+0xc5 8a93fd90 82ed70f9 82e42d8a 00000000 00000000 nt!PspSystemThreadStartup+0x9e 00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19 STACK_COMMAND: kb FOLLOWUP_IP: nt!ExFreePoolWithTag+1b1 82f361b6 cc int 3 SYMBOL_STACK_INDEX: 0 SYMBOL_NAME: nt!ExFreePoolWithTag+1b1 FOLLOWUP_NAME: MachineOwner MODULE_NAME: nt IMAGE_NAME: ntkrpamp.exe DEBUG_FLR_IMAGE_TIMESTAMP: 4c1c3fac FAILURE_BUCKET_ID: 0x19_20_nt!ExFreePoolWithTag+1b1 BUCKET_ID: 0x19_20_nt!ExFreePoolWithTag+1b1 Followup: MachineOwner --------- Run Driver Verifier for at least 24 hours and use your computer normally. Upload any BSOD's as soon as it is convenient to do so.
Here are the results!
And I can not use my computer for 24 hours straight! Can I leave it on overnight just running?
And I can not use my computer for 24 hours straight! Can I leave it on overnight just running?
Hope you dont mind, but just to add to Carls astute advice
A pooler header issue is a problem with Windows memory allocation. Device driver issues are probably the msot common, but this can have diverse causes including bad sectors or other disk write issues, and problems with some routers. (By theory, RAM problems would be suspect for memory pool issues.
Just a thought, if memory was not checked.
A pooler header issue is a problem with Windows memory allocation. Device driver issues are probably the msot common, but this can have diverse causes including bad sectors or other disk write issues, and problems with some routers. (By theory, RAM problems would be suspect for memory pool issues.
Just a thought, if memory was not checked.
I apprieciate your post I just don't understand what it means! Can you dumb it down for me? Maybe instructions on what to do?
Bottom line, if you did not take a memory test, take one. Its hit and miss, and I could be wrong, but its a thought.
Download memtest86 and test RAM
RAM - Test with Memtest86+
Download memtest86 and test RAM
RAM - Test with Memtest86+
I took a memory test and it said no errors and told me to press ESC to reboot and I did and it went black then before it even started to open again I seen a blue screen and then it went black again and started to boot.
I think that blue screen was a little problem at start up though to do with the test not previous crashes. Would you like me to follow the normal procedure and upload the usual up to here or can we skip that?
If you are posting to me, there is nothing to upload. Just follow the instructions for the memory test.
I done the memory test. No errors. Should I just come back and post BSOD results next time it happens and see where we go from there?
Continue to follow the instructions of the other membesr, who are helping you. I just had a thought that it might be memory related. You are working with quality members of the BSOD squad. Follow their instructions.
Thank you, Rich, very much for helping. I appreciate it.
�� Quote: Originally Posted by Cobrabite11 To answer this question. Yes you can. You can just run it for a couple of days.
�� Quote: Originally Posted by Cobrabite11 You ran Memtest for at least seven passes, correct? And there were no errors showing in red?
If no errors were found in seven passes, you RAM is most like fine. That is good news. But we still have to find the problem.
Go ahead and run Driver Verifier. You don't need to let your computer run all night. You can shut it and down and when you reboot, Driver Verifier will be running until you turn it off. Here is the link to the tutorial: Driver Verifier - Enable and Disable. Use your computer normally. Upload any BSOD's as soon as it is convenient to do so.
Hopefully if a driver is the cause, a BSOD will identify the faulty driver.
Our next step will be to test your hard drive. But we will do that after you run Driver Verifier.
�� Quote: Originally Posted by Cobrabite11 Here are the results!
And I can not use my computer for 24 hours straight! Can I leave it on overnight just running?
And I can not use my computer for 24 hours straight! Can I leave it on overnight just running?
�� Quote: Originally Posted by Cobrabite11 I done the memory test. No errors. Should I just come back and post BSOD results next time it happens and see where we go from there?
If no errors were found in seven passes, you RAM is most like fine. That is good news. But we still have to find the problem.
Go ahead and run Driver Verifier. You don't need to let your computer run all night. You can shut it and down and when you reboot, Driver Verifier will be running until you turn it off. Here is the link to the tutorial: Driver Verifier - Enable and Disable. Use your computer normally. Upload any BSOD's as soon as it is convenient to do so.
Hopefully if a driver is the cause, a BSOD will identify the faulty driver.
Our next step will be to test your hard drive. But we will do that after you run Driver Verifier.
Ok, well I am running Driver Verifier. I will come back next BSOD as it is getting kinda late. Thanks guys.
Problem again. Windows update told me it needed to do updates but on reboot BSOD kept happening and wouldn't let me in to my system. I booted safe mode and looked and the windows update had infact installed an earlier version of my Synaptics Pointing Device driver than the one I was already running. So I did a system restore and now I can get into my system. Will be uploaded crash reports soon.
Here are the dump files and things. I am going out for a while so I may not reply for a few hours but I will come back. Please help me figure out what's wrong.
Again, both dumps are error code 19, BAD_POOL_HEADER. Usual causes are device drivers. Unfortunately, the dumps do point to any specific driver. Driver Verifier is not enabled in these dumps. Enable Driver Verifier if you have not done so. Post any dumps generated by Driver Verifier. You definitely have a hardware issue, we just have to find it through the process of elimination.
Perhaps the problem is caused by your outdated Agere Modem drivers from Toshiba.
Try installing this driver: http://cdgenp01.csd.toshiba.com/cont...C00221500C.exe
Try installing this driver: http://cdgenp01.csd.toshiba.com/cont...C00221500C.exe
You also have an old version of a known problem.
ASACPI.sys fffff880`03d52000 fffff880`03d5a000 0x00008000 0x42476c4c 3/27/2005 22:30:36
ASACPI.sys Sun Mar 27 22:30:36 2005
ASACPI.sys fffff880`03d52000 fffff880`03d5a000 0x00008000 0x42476c4c 3/27/2005 22:30:36
ASACPI.sys Sun Mar 27 22:30:36 2005
Quote:
The 2005 version of this driver is a known BSOD cause.
Please visit this link: ASUSTeK Computer Inc.-Support- download_item_mkt
Scroll down to the Utilities category, then scroll down to the "ATK0110 driver for WindowsXP/Vista/Windows 7 32&64-bit " (it's about the 8th item down).
Download and install it.
Go to C:\Windows\System32\drivers to check and make sure that the ASACPI.sys file is date stamped from 2009 or 2010 (NOT 2005).
Please visit this link: ASUSTeK Computer Inc.-Support- download_item_mkt
Scroll down to the Utilities category, then scroll down to the "ATK0110 driver for WindowsXP/Vista/Windows 7 32&64-bit " (it's about the 8th item down).
Download and install it.
Go to C:\Windows\System32\drivers to check and make sure that the ASACPI.sys file is date stamped from 2009 or 2010 (NOT 2005).
Hi. I have downloaded that file yet I do not know how to install it as it will not appear in the folder you told me it would but it is still in my downloads folder.
Just double-click on the driver zigzag linked to, and a black box should appear, then close.
The driver should then be installed.
The driver should then be installed.
I have done that but the ASACPI.sys remains in downloads and does not move to drivers folder.
And driver verifier is running.
After the driver installs, reboot your computer.
I have rebooted but driver has still not moved.
In my downloads folder I have a folder called: MB WIN7 ATK then inside that is a folder called 32 and another one called 64 then inside 32 there is folders named Win7 or WIN2000 or WINVISTA then there is an .exe file called AsAcpiIns which is what I double clicked and a configuation settings file called install. Then in the Win7 file there is a security catalog called asacpi then a setup information file called asacpi then a system file called AsAcpi.sys (which should be in drivers).
In my downloads folder I have a folder called: MB WIN7 ATK then inside that is a folder called 32 and another one called 64 then inside 32 there is folders named Win7 or WIN2000 or WINVISTA then there is an .exe file called AsAcpiIns which is what I double clicked and a configuation settings file called install. Then in the Win7 file there is a security catalog called asacpi then a setup information file called asacpi then a system file called AsAcpi.sys (which should be in drivers).
Windows Update is telling me there are two important updates to install. One called: Update for Windows 7 (KB2272691) and another called Update for Windows 7 (KB982110). Should I install them?
Navigate to c:\windows\system32\drivers. Look in that folder for ASACPI.sys and check the date. If it is dated 2009 or later, it updated. Installing will not remove the files from your Downloads folder. The files will remain there until you delete them.
�� Quote: Originally Posted by Cobrabite11 Windows Update is telling me there are two important updates to install. One called: Update for Windows 7 (KB2272691) and another called Update for Windows 7 (KB982110). Should I install them?
Asacpi.sys is not there. I will reboot again.
I disabled verifier. Installed the updates. Checked to see if asacpi.sys is in the drivers file yet (it wasn't). Then reenabled verifier.
Good job on updating and re-enabling Driver Verifier. There was no asacpi.sys file in Drivers at all? Not even the one dated 2005? If not, open Windows Explorer, click on "Local disk C:" and do a search for asacpi.sys. If the search only finds it in the Downloads folder, you don't have to worry about that driver.
Upon rebooting which is needed to renable verifier I was hit with a BSOD straight after the Windows sign screen so I couldn't enter my system. Therefore, I had to go into safe mode and disable verifier and reboot to log back in.
I found 6 files called asacpi.sys but all were in the MB WIN7 ATK folder in Downloads. Can I delete that folder now and forget about it?
Hopefully I won't get any BSOD from now but if I do I will come back here and upload all reports. Thank you.
Hold on to those files for a while. If you get another BSOD, we will look to see if that 2005 version shows up. If it does not, you can delete that download. If you run for a week or so and have not crashed, you can delete it. Those files won't do anything sitting there except take up space.
Good luck and I hope you are BSOD free.
Good luck and I hope you are BSOD free.
Didn't get a BSOD ALL of yesterday. Finally thought I was free until I just got one there. I am going out so if I don't respond immediately I will reply soon.
Did anyone figure out why that BSOD was caused?
The dump doesn't point to any specific thing, I haven't turned back to previous pages, however, I see this you haven't update this driver, it might be ok though, but it's always good to update it:
TOSHIBA V92 Software Modem/Agere Systems Soft/Creatix V.92 Data Fax Modem
Realtke RtlProt WLAN Utility Protocol Driver
Realtek
Toshiba ODD Writing Driver (CD/DVD)
Toshiba Support - Homepage
Chicony USB 2.0 Camera
Untitled Document
If updating drivers seem hard, then enable Driver verifier again:
Driver Verifier - Enable and Disable
BUGCHECK SUMMARY:
Regard,
Tuan
Code:
AGRSM AGRSM.sys Mon Nov 10 21:56:37 2008 (49184BA5)
Code:
rtlprot rtlprot.sys Fri Apr 20 16:16:46 2007 (462884FE)
Realtek
Code:
tdcmdpst tdcmdpst.sys Wed Oct 18 09:50:02 2006 (4535965A)
Toshiba Support - Homepage
Code:
UVCFTR_S UVCFTR_S.SYS Tue Nov 27 17:38:34 2007 (474BF3AA)
Untitled Document
If updating drivers seem hard, then enable Driver verifier again:
Driver Verifier - Enable and Disable
BUGCHECK SUMMARY:
Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 X86 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.909\082810-23743-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible Product: WinNt, suite: TerminalServer SingleUserTS Personal Built by: 7600.16617.x86fre.win7_gdr.100618-1621 Machine Name: Kernel base = 0x82e1d000 PsLoadedModuleList = 0x82f65810 Debug session time: Sat Aug 28 19:15:09.992 2010 (UTC + 7:00) System Uptime: 0 days 1:40:24.005 Loading Kernel Symbols ............................................................... ................................................................ ..................... Loading User Symbols Loading unloaded module list ........ 1: kd> !analyze ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 19, {20, 84e0d000, 84e0d300, 8600000} GetPointerFromAddress: unable to read from 82f85718 Unable to read MiSystemVaType memory at 82f65160 Probably caused by : ntkrpamp.exe ( nt!ExFreePoolWithTag+1b1 ) Followup: MachineOwner --------- Tuan
Follow Ttran's advice and update those drivers. Obsolete drivers cause conflicts, memory corruption and crashes, especially thos edatedd 2006, 2007, 2008. Please let us know if you need help with the drivers.
I can't find direct links to any drivers as I am unsure on which files to look for. Please could you give me DIRECT links to what I need to download and install and I will do that.
Finding drivers is difficult for me although device verifier often stops my computer from opening and I have to boot into safe mode. Please could you give me direct download links for any drivers you feel necessary.
Turn Driver Verier off while you are updating drives.
Ttran provided the links in his post. Go to each link he provided, look for help and support or downloads, search for the driver. When you find it download the driver to your desktop.
AGRSM.sys - SoftModem Device Driver belongs to the software Agere Systems Soft Modem or TOSHIBA V92 Software Modem or Creatix V.92 Data Fax Modem by Agere Systems (www.agere.com). Try the Toshiba site first and if you can't find it there try the Agere site.
I doubt if you can find an updated driver for Chicony USB 2.0 Camera; but it is worth a try. If you can't, uninstall this camera; it is obsolete.
Let us know which ones you can find and which ones you can't.
How To Find Drivers:
- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads
Ttran provided the links in his post. Go to each link he provided, look for help and support or downloads, search for the driver. When you find it download the driver to your desktop.
AGRSM.sys - SoftModem Device Driver belongs to the software Agere Systems Soft Modem or TOSHIBA V92 Software Modem or Creatix V.92 Data Fax Modem by Agere Systems (www.agere.com). Try the Toshiba site first and if you can't find it there try the Agere site.
I doubt if you can find an updated driver for Chicony USB 2.0 Camera; but it is worth a try. If you can't, uninstall this camera; it is obsolete.
Let us know which ones you can find and which ones you can't.
How To Find Drivers:
Quote:
- I have listed links to most of the drivers in the code box below. Please use the links there to see what info I've found about those drivers.
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
Quote:
- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads
I understand he provided links but I can not find my way to navigate towards the driver I need. I am finding it too difficult to locate, and I can't uninstall the camera I use it for MSN sometimes.
You need to upgrade and get a camera that is compatible with Win 7. Hardware and software that was made to run on XP is not going to run well on Win 7 unless the manufacturer has upgraded it to do so.
Download and run Windows 7 Upgrade Advisor: Windows 7 Upgrade Advisor - Download - Microsoft Windows
Post your results. I will help you with the drivers. I have some things I have to do. I will be back in about 1.5 hours.
Download and run Windows 7 Upgrade Advisor: Windows 7 Upgrade Advisor - Download - Microsoft Windows
Post your results. I will help you with the drivers. I have some things I have to do. I will be back in about 1.5 hours.
Here are my results. Thanks for the help.
Ok, very good work. Start with the programs on the first page that Update Advisor has no information on. The Advisor says update available. Go to the Toshiba search for each of these programs. When you find, read about the current version. Is it compatible for Win 7? Download and install the updated program. It will take some work and searching to find the updates. If the update is not available on the Toshiba site, go to the program manufacturer's site and search.
I notice that the camera did not show up. Did you have it plugged in before you began the scan? If not plug it in and run the scan agaon. See what Advisor tell you about the camera.
Start with the programs on the first page that Update Advisor has no information on. The Advisor says update available. Go to the Toshiba search for each of these programs. When you find, read about the current version. Is it compatible for Win 7? Download and install the updated program. It will take some work and searching to find the updates. If the update is not available on the Toshiba site, go to the program manufacturer's site and search. I notice that the camera did not show up. Did you have it plugged in before you began the scan? If not plug it in and run the scan agaon. See what Advisor tell you about the camera.
Quote:
Before scanning your PC with the Windows 7 Upgrade Advisor, be sure to plug in and turn on any USB devices or other devices, such as printers, external hard disks, and scanners, that you regularly use with the PC you're checking.
The camera is built in to my laptop.
You can check any of your programs or devices by going to this link:
Windows 7 Compatibility: Software Programs & Hardware Devices: Find Updates, Drivers, & Downloads
The advisor should have picked it. Did you look at each of the categories?
Windows 7 Compatibility: Software Programs & Hardware Devices: Find Updates, Drivers, & Downloads
The advisor should have picked it. Did you look at each of the categories?
I used the toshiba website and found a lot of drivers that were supposed to be installed on my drivers and spent a long time installing them all. I think this will make my computer BSOD free but if not I will come back. Thanks.
Excellent work, cobrabite. Good job. I hope this solves your problems and your system runs smoothly. Post back in a few days and let us know. If you have another crash, upload the new dump file and we will go from there. Good luck.
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