Thứ Bảy, 9 tháng 7, 2016

What do I do? part 1


mccoady

A year ago I upgraded from XP Pro to 7 Home Premium and a few days later after installing a few things I made an image backup but unfortunately have never made another one since then. A couple of days ago I tried to upgrade Windows Live Essentials to 2011 on my desktop computer and it basically wrecked it. I had already upgraded my lap with no problems so I was shocked with what it did to my desktop.

I tried everything including a System Restore (several) and uninstalling and reinstalling Windows Live essentials several times but to no avail I use WLM for my email and it would not open plus my wife uses Messenger and it wouldn't open (I was getting several error screens WLM).

I finally decide to restore from the image I had created a year ago and figured that would solve the problem and yes WLM and messenger work fine but I've ran into other issues.

When I tried installing some programs like Avast, iTunes, etc. I got some error screen during install about it using 16 bit so and so and it wasn't present and the program might not work right. I ignored the screen and everything did go ahead and install ok and all the programs seems to be working but something can't be right since I got the screens.

Also I had 72 Windows updates but half of them failed to install and after rebooting I'm in a loop the screen says "Failure configuring Windows updates Reverting changes, Do not turn off your computer". I can shut it down but it reverts back to the Windows configuring screen.

What do I need to do I'm kind of desperate here?



fseal

While others may be able to give you a more surgical method of fixing this. You might want to consider now doing a backup of your files and export your user settings using the Settings and Transfer Wizard (to another non windows root drive) before anything else is done.

Once that's done, in the end you will be able to then reformat and reinstall windows, restore your user settings, then reinstall your software...

But after you have saved all your files and settings, you might try doing a "Repair Insta;ll" from the Windows disk...

Bill2

Whats the problem? Just reinstall win7.

mccoady

Quote�� Quote: Originally Posted by mccoady View Post
A year ago I upgraded from XP Pro to 7 Home Premium and a few days later after installing a few things I made an image backup but unfortunately have never made another one since then. A couple of days ago I tried to upgrade Windows Live Essentials to 2011 on my desktop computer and it basically wrecked it. I had already upgraded my lap with no problems so I was shocked with what it did to my desktop.

I tried everything including a System Restore (several) and uninstalling and reinstalling Windows Live essentials several times but to no avail I use WLM for my email and it would not open plus my wife uses Messenger and it wouldn't open (I was getting several error screens WLM).

I finally decide to restore from the image I had created a year ago and figured that would solve the problem and yes WLM and messenger work fine but I've ran into other issues.

When I tried installing some programs like Avast, iTunes, etc. I got some error screen during install about it using 16 bit so and so and it wasn't present and the program might not work right. I ignored the screen and everything did go ahead and install ok and all the programs seems to be working but something can't be right since I got the screens.

Also I had 72 Windows updates but half of them failed to install and after rebooting I'm in a loop the screen says "Failure configuring Windows updates Reverting changes, Do not turn off your computer". I can shut it down but it reverts back to the Windows configuring screen.

What do I need to do I'm kind of desperate here?
Do you have your win 7 dvd?

Is there any important data that you cant live without?


Ken

Bill2

Yes I have the Windows 7 disc I'm just not sure how I go about reinstalling Windows don't want to accidently reformat it. I do have Carbonite backing up my important info though (finally got out of a loop and back on desktop).

mccoady

Repair install.

Repair Install

Bill2

Ok I'm on my desktop and have inserted Windows 7 disk to start the repair but Windows 7 disk is not starting and it is not showing up in "Computer" how can I get it to run?

mccoady

Quote�� Quote: Originally Posted by mccoady View Post
Ok I'm on my desktop and have inserted Windows 7 disk to start the repair but Windows 7 disk is not starting and it is not showing up in "Computer" how can I get it to run?
You need to boot from the win7 install dvd. Insert the dvd in the tray, close the tray, restart the computer and choose to boot from dvd. Make sure optical drive is the first in the boot priority order in the bios.

Guest

Yeah I've already tried that and after it gets done loading Windows files I get to another screen with option to "Install" or "Repair" so I choose "Repair". I then get the system Recovery Options and it has found windows 7 (highlighted) on my C drive so I select "Use recovery tools that can help fix problems starting Windows. I click next and get several options and I select the first "Startup Repair" and then click Restart. It reboots and then I again have the option of choosing to reboot from the Windows disk if I do nothing it goes back to my desktop if I choose to boot from the disk it starts all over from the beginning. A little confused here?

Ok I went back and selected "Install" and "Upgrade" but then it tells you to take the disk out and reboot so Windows runs normally but then do you boot from the disk again?

Guest

You do not boot from the DVD to do a Repair Install. RUn it from the desktop as an in-place Upgrade. Stay connected to the internet to get needed Updates into installer. Resolve any issues presented by googling them or coming back here.

Repair Install

You'll know after the Repair Install if the corruption carries over requiring a Clean Reinstall. We can help walk you through that to get the perfect install.

Clean Install Windows 7

mccoady

Quote�� Quote: Originally Posted by gregrocker View Post
You do not boot from the DVD to do a Repair Install. RUn it from the desktop as an in-place Upgrade. Stay connected to the internet to get needed Updates into installer. Resolve any issues presented by googling them or coming back here.

Repair Install

You'll know after the Repair Install if the corruption carries over requiring a Clean Reinstall. We can help walk you through that to get the perfect install.

Clean Install Windows 7
I thought that's what the repair tutorial said to do to run the repair from your desktop until I was told to boot from the disk.

Okay now back to installing Windows 7 repair from my desktop after loading the disk in the drive it won't run the program it's like there's nothing in the drive tray nor does it show up in "Computer", it started fine when I was booting from the disk.

In Device Manager both my drives have a yellow exclamation point not sure what the problem is or how to fix them funny they work when booting to them. The drives show they have drivers what do I need to do

How do I get the Windows 7 disk to initiate?



mccoady

Go to Start>Devices and Printers (or Control Panel if not on your start menu) and you should see the same yellow exclamation mark on device or your Computer. Rightclick to run the Troubleshooter to find out what is erroring.

Did you use the drivers installed with WIn7 DVD, and have kept up with newer supplied via optional Windows Updates? In that case, you may need to try importing your chipset from the Support Downloads webpage for your model computer to get the correct SATA driver.

Can you use another computer to extract DVD files to your deskstop over your network or to flash stick to run Setup (as Admin) that way? Your DVD drive may be blinky, but more likely it is an issue with SATA controller since you have the Dev Mgr errors.

Or it could be more general OS probs: Google repeat errors text from Event Viewer>Custom Views>Admin to see if anything is obvious and how others have resolved them. Check also the Performance log located on Advanced Tools page accessed by clicking WEI score at Computer>Properties. Look for issues cued at the top of Tools page, and Generate a System Health Report.

mccoady

Quote�� Quote: Originally Posted by gregrocker View Post
Go to Start>Devices and Printers (or Control Panel if not on your start menu) and you should see the same yellow exclamation mark on device or your Computer. Rightclick to run the Troubleshooter to find out what is erroring.

Did you use the drivers installed with WIn7 DVD, and have kept up with newer supplied via optional Windows Updates? In that case, you may need to try importing your chipset from the Support Downloads webpage for your model computer to get the correct SATA driver.

Can you use another computer to extract DVD files to your deskstop over your network or to flash stick to run Setup (as Admin) that way? Your DVD drive may be blinky, but more likely it is an issue with SATA controller since you have the Dev Mgr errors.

Or it could be more general OS probs: Google repeat errors text from Event Viewer>Custom Views>Admin to see if anything is obvious and how others have resolved them. Check also the Performance log located on Advanced Tools page accessed by clicking WEI score at Computer>Properties. Look for issues cued at the top of Tools page, and Generate a System Health Report.
I tried running Trouble shooter and it says "An unexpected error has occurred the trouble-shooting wizard can't continue".

Yes I probably used the Windows 7 drivers and have always updated any drivers that appeared in Windows Update. Boy I'm not sure I understand how to import my chipset

I guess you are saying to load the disk in my laptop but how do I extract the files to my desktop so I don't mess up my laptop?

When I try to open Event Viewer I get an error screen "MMC cannot create the snap-in might have been installed incorrectly".

Did get some report error reporting software come up saying there were 11 problems with Windows Installer Module whatever that is.

I cannot not get Performance, Information and Tools to come up if that is the WEI score you are talking about.

I forgot to mention that I also have a yellow exclamation point in front of PCI Communications Controller don't know if that's important.

At this point I'm a little lost on what to do unless you can further explain how to extract files from the Windows 7 disk.

mccoady

You need to find a way to get the Repair Install to run, whether by swapping another DVD drive in to try it, extracting the files from DVD using UltraISO trial or 7Zip on another computer to flash stick, external or send over the network. This is a set of files you can copy to your desktop to run Setup as Admin by rightclicking on it.

If you cannot do this, I'd back up my files, wipe the HD to overwrite corrupt or possibly infected code then Clean Reinstall.

Before doing this, make sure you have the latest BIOS update also from the Support Downloads webpage for your model computer. Did you even go there to look before saying you don't know how to import chipset?

If you have the latest BIOS, reset the CMOS: Clear CMOS - 3 Ways to Clear the CMOS

Then also in BIOS setup, set SATA controller to AHCI first, then IDE if necessary.

Next wipe the HD before clean installing Win7: SSD - HDD Optimize for Windows Reinstallation

mccoady

Is this what you mean by extracting the files Extract Files from Windows 7 Installation DVD if so do I extract the whole Windows\System32 folder?

No I didn't try going to support downloads page this is getting a little over my head I don't want to further screw things up. How do I know what BIOS version I have? I have an intel DG965WH would I download and install this http://downloadcenter.intel.com/Sear...+Board+DG965WH (32 bit) . My computer is a locally built computer so no name brand.

I really do appreciate any help you can give me and I'm not trying to make you do the leg work but as I said this is getting a little over my head without specific instructions. Thanks!

Pusspa

Try clearing the CMOS first. YOu really need an OS to safely update the BIOS.

What I do to extract the DVD files is place the DVD in a working OD, rightclick on it in Computer to Open, then highlight all of the files show and drag them to the desktop or a flashstick. Once extracted this way, plug the flash stick into the target computer, rightclick on Setup to Run (Repair Install) As Admin. Or send them over the network to the target computer from your desktop.

You can also create a bootable flash stick with the DVD ISO. Install ImgBurn, extract the Image file (ISO), then install UltraISO trial version, open ISO on File tab, Write Image File on Bootable tab, Format first, then Write. Now boot the stick using the one-time BIOS boot menu given on first boot screen - it may be listed under HD's or USB.

Guest

Greg a little hesitate about going into the BIOS but I will try are these the steps you want me to follow:

1. Clear or reset BIOS - Will I need to write any settings down?

2. Install this: http://downloadcenter.intel.com/Deta...=2375&lang=eng

3. Try to extract files from the Windows 7 files on another computer and transfer to the desktop of my corrupted computer then run Repair Install.

Guest

I am in the DFW airport now and cannot help you until around 9 pm EST. Work on the Repair Install until then. Try to get your DVD to run. If not, copy the files off of it and transfer them to the problem computer to run the Repair Install which steps are linked earlier.

Guest

Ok Greg I was able to run the Repair Install and I may be close to having it fixed but I'll let you be the judge I had two minor (I'm hoping) issues either during or after the repair:

1. When I ran the repair there was one compatibility issue: "C:\Windows\System32\SmiEngine.dll is either not designed to run in Windows or it contains errors" but it went ahead and ran through the repair. Do you know what this is or can it be ignored I've haven't noticed any issues that I'm aware of?

2. Out of 49 Windows Updates I had three that failed to install: (KB978886), (KB97662), (KB2387149), before the repair most of these wouldn't install. I tried googling but couldn't tell what they were or how important they were.

I see there is the System Update Readiness Tool for Windows 7 Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2 do you think this would help with the failed updates?

SO FAR (besides the above issues) everything seems fine I have my dvd drives back and Windows Live Mail is working, do you think it is fixed?

Guest

sometimes when doing lots of updates at once some can fail as the computer needs to reboot to finish other updates, have you tried selecting one update at a time of the three that failed and installing them individually?

EDIT: you will need to have windows updates set to only download and notify to get the chance to do them separately, not automatically update.

mccoady

i agree you should try the failed updates individually and isolate the one(s) which fail to install, try to find out why - they may not be needed.

If Updates which you feel you need fail to install, or cause problems, then open a support case on Windows Update website. This support is by e-mail but is effective over a reasonable period of correspondence. We also have an Updates forum which may be able to help with specific issues.

Of course you can uninstall problematic Updates, or roll back the Restore point set for each.

The compatibility issue obviously wasn't a deal killer so I'd just watch performance closely. Google repeat errors in Event Viewer>Admin View to find how others have solved them, also in Performance log and other Advanced tools referenced earlier.



mccoady

Thanks I've set Windows Update to download and notify me only so far I've got 4 out of 66 that failed to install so in order to try installing these individually will Windows Update eventually re-download these again?

mccoady

If you need them. They may have failed because it turned out they weren't needed.

Remember to check Optional Updates for the real goodies: driver updates.

mccoady

Thanks for all the help but I may be back to square one I can't get iTunes 10 to install and I have to have iTunes.

After the repair I went to safe mode to uninstall iTunes 9 (image had iTunes 9) using Revo Uninstaller then rebooted to desktop so I could install iTunes 10 prior to this computer problem I had been running iTunes 10. I did deauthorize iTunes 9 before uninstalling it.. Now I'm getting this error when running the installer:

"There is a problem with the Windows Installer package a program run as part of the setup did not finish as expected." I click ok instead of cancel and it continues to install but when it opens iTunes I get this message:

"The registry settings used by the iTunes drivers for importing and burning CDs and DVDs are missing. This can happen as a result of installing other cd software, Please reinstall iTunes."

Reinstalling or using iTunes repair does no good it does look like when iTunes did open I had my songs although there were some duplicates. The songs I did try played and seemed to have the right file path although I didn't notice an iTunes folder in "Music". I did make a backup of my files before the Windows Repair Install and I did restore them prior to installing iTunes 10.

Any idea what I can do, am I going to have to run the Windows 7 Repair Install again or run a clean install and completely reformat/reinstall Windows which I hope is a last resort?

Is this a Windows or Itunes problem?

mccoady

Run SFC /SCANNOW Command - System File Checker

I'm not sure why you did all of that in Safe Mode with the ITunes uninstall - maybe monkeying like this with ITunes caused your probs in the first place.

Revo is fine, but deauthorizing and messing with the registry is asking for trouble.

If System File Checker doesn't help, try System Restoring to before you did the uninstall then install normally.

If this fails, I'd re-authorize and reinstall 9, uninstall it correctly to see if a normal install of ITunes 10 works for you. It always works for me on dozens of installs of it.

Guest

Ok ran SFC and it was fine.

The reason I deauthorized iTunes is because when it came to the compatibility screen in Repair Install it suggested I do that but I also went ahead and uninstalled it which I guess was a mistake doing that.

I ran Disk Check and it must have removed my System Restore points because now it shows none so I can't do that.

I just tried to install iTunes 9 and it seemed to install fine until I tried to open it and a screen came up " The "iTunes Library.itl" can't be read because it was created by a newer version of iTunes. Remember I said I restored my backed up files, well I did this not knowing iTunes would not work at the time.

Boy this has been such a mess I'm really getting frustrated!

What happens if I run the Repair Install again do you think this will help with iTunes, or do you think I will first have to restore to the bad image (iTunes 9 was on it) and then Repair Install?

Guest

Repair Install was going to be my next suggestion.


Then try installing ITunes 10 without any special steps. If it fails, open a new thread in General for Itunes experts to see it, include exact steps taken and verbatim error messages. See if Itunes has it's own forum as well.

If you do go ahead with old image, save a current system image first.

Guest

Will try Repair Install first not holding out much hope for it since I think it will save current settings which apparently aren't working right in regards to iTunes.

Thanks for all the help!

Guest

You might want to go for the perfect clean reinstall which we can help you with, then save a backup image so you never have to do one again.

Guest

Well I tried the Repair Install and no go same thing I was really not wanting to do a clean because it will take installing so many programs from scratch but I may have no choice, it's a shame though because everything seems to be working fine except that iTunes 9 or 10 won't install. I think one major mistake I made was restoring my backup files which included the iTunes 10 Folder before I had iTunes 10 installed and working, when I made that image a year ago iTunes 9 was installed.

I did read somewhere to try deleting the Temp folder, rebooting and then try reinstalling iTunes but I cannot seem to get all my programs shut down so I can delete it.

It's been a year since I've did a clean install and that was a first so don't remember but should Windows provide all of the drivers?

Does a new Windows 7 image backup overwrite any existing images currently on an external drive for that computer

mccoady

You can delete the Itunes temp files by unhiding all files in Control Panel>Folder Options>View, then browsing the Appdata temp folders for ITunes. I would uninstall Itunes first with Revo in Advanced mode to see if it gets them first.

You may want to post up an ITunes help thread in General or on their website to get specific help for this issue from experts on Itunes install. I have done several dozen and never seen this.

Here are some tips for getting a perfect Clean Reinstall which is better than getting a new computer:

Make your Recovery DIsks or save a Win7 backup image of the entire HD first so you have a path back to factory condition. Then wipe the HD of all code using this method: http://www.sevenforums.com/tutorials/91339-ssd-hdd-optimize-windows-reinstallation.html

The installer is mostly driver-complete, with newer arriving quickly via optional Windows Updates. Any drivers then missing in Device Manager can be found on the Support Downloads webpage for your model computer or device.

Install updates and then programs slowly over time to gauge performance after each. Don't let any programs write themselves into msconfig>Startup as they become freeloaders on your RAM/CPU and can spy on you. I only allow AV and gadgets. http://www.sevenforums.com/crashes-debugging/70248-troubleshooting-msconfig.html

Use a lightweight free AV like MS Security Essentials which works perfectly with Windows 7 Firewall. http://www.microsoft.com/security_essentials/

When it is finished, clean and order the HD perfectly using state-of-the-art free CCleaner then Auslogics Disk and Registry defraggers monthly. http://download.cnet.com/ccleaner/
http://download.cnet.com/Auslogics-Disk-Defrag/3000-2094_4-10567503.html?part=dl-6267754&subj=dl&tag=button
http://download.cnet.com/Auslogics-Registry-Defrag/3000-2094_4-10678033.html?tag=mncol;1

Then save a Win7 Backup image externally so you never have to reinstall again, just reimage the HD or replacement using DVD or Repair CD. http://www.sevenforums.com/tutorials/663-backup-complete-computer-create-image-backup.html



mccoady

Greg I tried deleting Temp folder following these directions Trouble installing iTunes or QuickTime for Windows but it won't let me saying other programs are using it (I unhid all files). Remember I don't have iTunes installed this is kind of a last resort before I do a Clean Install.

I posted on iLounge forum but the only response I got was ask Apple for support which is where the above link came from. I suppose I could post on their forum but from my experience it could be days for any responses. I have not posted here in the General Forum.

Should I decide to do a Clean Install what's wrong with just using these directions Clean Install Windows 7 why is it necessary to use your directions above about Optimizing your hard drive I really need to keep this as simple as possible it's already testing my computer skills?

mccoady

The reason to wipe your HD during reinstall is that it overwrites any corrupt or infected code with zeros and gives you the best possible slate for cleanest possible reinstall.

I gave you the tips which can make a perfect reinstall so that you only have to do it once, then the image you capture can reimage your HD (or replacement) in 15 minutes instead of ever having to reinstall again.

So it's especially important to get it right the first time, and failing to wipe the HD would always be a nagging question if probs reoccur. You need to know you got completely clean.

mccoady

Greg I'm not sure I can work with a Prompt screen without totally messing things up. Step 1 doesn't sound too bad but step 2 looks to be over my head.

I thought when I did a Clean Install a year ago I followed the Clean Install Tutorial and it let you format and partition it at least that's what I remember.

Bare Foot Kid

Formatting doesn't overwrite any data, just the partition table. What if you have infection or corruption which isn't detected? Now's the time to clean your HD.

If you can do Step One which is Diskpart "Clean All" command, then you can create and format your partitions using the Win7 installer's Custom>Drive Options.

You shouldn't be afraid of Diskpart commands as they won't mess anything up and will tell you if you mis-type any commands. Just type exactly what is posted, and ask back if you have any questions.

If you'd like a user-friendlier graphical interface, download and burn to CD free Partition Wizard bootable CD to Wipe the HD from Wipe tab, then create and format your partitions (NTFS Primary) using its cool features. http://www.partitionwizard.com/download.html

Do you have anything on the HD which needs saving first?

mccoady

Quote�� Quote: Originally Posted by gregrocker View Post

If you can do Step One which is Diskpart "Clean All" command, then you can create and format your partitions using the Win7 installer's Custom>Drive Options.

Do you have anything on the HD which needs saving first?
Ok I will try Step 1 and then try Win7 installer's Custom>Drive Options.

When I get to Step 8 Clean Install Windows 7 do I click on Format or New? What will be my next options on that screen?

I used Windows 7 to backup my files to an external drive before I even restored to the bad image, do you think I should do an image backup of the present state of my computer before I start?

Guest

Up to you if you think this image is worth saving. I would have at least one image as backup.

You need to create partition(s) with New before formatting. Make sure you install Win7 to the first partition, not counting the 100mb SysReserved partition the installer will create for you.

Guest

Ok a guess the only image I have is the bad one so I suppose I should make one even though iTunes won't work with it.

Last question before I start when I finish with Step One of your guide do I X out of it and what will happen then? At some point I would need to put in the Windows 7 disk but when?

Guest

Hello mccoady.



To leave diskpart at any time and return to the Windows 7 installer type exit two (2) times and hit <enter> after each and you will be returned to the installer to continue the installation.



Edit: I just added this info to the tutorial at Step One #4 for future use.

Guest

Thanks Bare Foot Kid but at what point do you insert the Windows 7 Disk to do the Clean Install or should it be inserted before you start the Optimize a Hard Drive Tutorial?

Bare Foot Kid

Quote�� Quote: Originally Posted by mccoady View Post
Thanks Bare Foot Kid but at what point do you insert the Windows 7 Disk to do the Clean Install or should it be inserted before you start the Optimize a Hard Drive Tutorial?

Hello again.



You will need to use Method One in this tutorial at the link below to boot (start) the process.

DISKPART : At PC Startup



mccoady

Ok I've ran Step 1 SSD / HDD : Optimize for Windows Reinstallation and I'm back to the Windows 7 setup screen:

I'm now on Step 7 on the Clean Install Tutorial Clean Install Windows 7 :

I have highlighted the hard drive I want to install Windows 7 on - "Disk 0 Unallocated Space (Total Size 698.6 GB and I want it all allocated to Disk 0) so do I now click on "New" or "Format" on that screen, or do I click "Next" and jump down to step 9?

mccoady

I would make your Win7 partition smaller than the full size of the HD. Click on New and fill in the size of the Win7 partition (suggest 100gb), then format it before install. It will also assign you a 100Mb boot partition but just ignore that.

However, if you want your Win7 partition the full size of the HD, just use the amount already filled in when you click on New to create, then format before install.

mccoady

I guess I got impatient waiting for help and went ahead and clicked Next so what happens now since it went ahead with installing the OS (without me selecting New and Format) do I try to get out of the install and start from the beginning again zeroing out my drive? I will start from scratch if I need to.

The install is actually stuck on the License Key screen it says my license isn't valid what's up with that? I think the first time I did a Repair Install it was checked to activate the license but the second time I did a Repair I did uncheck it, is this causing an issue and if so what do I do?

Update on above:

I left License Key blank and it went ahead and installed and so far no nag screen to activate so don't know why.

OS seemed to install fine but I will wait on further instructions from you if I should start over.

Bare Foot Kid

It will autoformat ifyou don't choose to do anything, so you'll be ok.

You should check at Computer>properties to see if it activated. If not, try to activate with your Product key.

If you have an Upgrade version, you'll need to do one of the workarounds given here to get it to activate on a wiped HD: Clean Install with a Upgrade Windows 7 Version

Guest

Thanks Greg got one of the workarounds to work it's great to have my computer back to normal just got to take my time reinstalling my programs as per your suggestions.

This forum is just amazing with such great help and outstanding tutorials many thanks to everyone who has helped especially gregrocker!!

Guest

Glad it worked. Keep us posted on how it goes.

Guest

Good to see you got it running and thanks for the update.

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