I was using my computer when McAfee Anti-Virus upgraded itself automatically. Unfortunately, it malfunctioned and caused Internet Explorer to crash. When IE continued to crash now and then, I suspected that McAfee was causing it, so I reinstalled McAfee and IE is working fine now. However, I got the following error from Action Center before reinstalling McAfee. The computer seems to be working fine now, although I can't see some images on websites such as Google Streetview. Please help.
Description
Faulting Application Path: C:\Program Files (x86)\Dell\Dell WWAN\WMCore\mini_WMCore.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: mini_WMCore.exe
Application Version: 0.0.0.0
Application Timestamp: 4b0e5dd8
Fault Module Name: unknown
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 00000000
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 6153
Description
Faulting Application Path: C:\Program Files (x86)\Dell\Dell WWAN\WMCore\mini_WMCore.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: mini_WMCore.exe
Application Version: 0.0.0.0
Application Timestamp: 4b0e5dd8
Fault Module Name: unknown
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 00000000
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 6153
Your best first option at this time is to uninstall McAfee and use one of the free AV's, I prefer Microsoft Security Essentials but there are others.
Ken
Ken
�� Quote: Originally Posted by Sonic Order 
I was using my computer when McAfee Anti-Virus upgraded itself automatically. Unfortunately, it malfunctioned and caused Internet Explorer to crash. When IE continued to crash now and then, I suspected that McAfee was causing it, so I reinstalled McAfee and IE is working fine now. However, I got the following error from Action Center before reinstalling McAfee. The computer seems to be working fine now, although I can't see some images on websites such as Google Streetview. Please help.
Description
Faulting Application Path: C:\Program Files (x86)\Dell\Dell WWAN\WMCore\mini_WMCore.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: mini_WMCore.exe
Application Version: 0.0.0.0
Application Timestamp: 4b0e5dd8
Fault Module Name: unknown
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 00000000
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 6153
Description
Faulting Application Path: C:\Program Files (x86)\Dell\Dell WWAN\WMCore\mini_WMCore.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: mini_WMCore.exe
Application Version: 0.0.0.0
Application Timestamp: 4b0e5dd8
Fault Module Name: unknown
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 00000000
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 6153
Remove it and use MSE
I bought my new laptop thursday, and it had McAfee on it. I uninstalled it and put Avast. Should I wish to MSE?
That's clearly your matter of choice.
I use Avast for over 2 years now on 4 PCs without any problems at all. (besides the occasional false positive)
If at one point you feel like it's not the program for you, uninstall it and switch to MSE.
Both shouldn't give you any grieve unlike McAfee/Symantec.
-DG
I use Avast for over 2 years now on 4 PCs without any problems at all. (besides the occasional false positive)
If at one point you feel like it's not the program for you, uninstall it and switch to MSE.
Both shouldn't give you any grieve unlike McAfee/Symantec.
-DG
Does anyone what C:\Program Files (x86)\Dell\Dell WWAN\WMCore\mini_WMCore.exe
is?
is?
That is apparently the Dell Wireless Driver
I'm going on a limb here but to me it looks like McAfee stopped the driver to connect to somewhere and the driver's response was a crash.
Hard to say if McAfee stopped it because it was a bogus connection or because it's installation/upgrade failed.
If you want to stick with McAfee use their tool do uninstall it completely before you re install the new version.
How to uninstall or reinstall supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe)
-DG
I'm going on a limb here but to me it looks like McAfee stopped the driver to connect to somewhere and the driver's response was a crash.
Hard to say if McAfee stopped it because it was a bogus connection or because it's installation/upgrade failed.
If you want to stick with McAfee use their tool do uninstall it completely before you re install the new version.
How to uninstall or reinstall supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe)
-DG
I used McAfee's removal tool and reinstalled the Anti-Virus software. If C:\Program Files (x86)\Dell\Dell WWAN\WMCore\mini_WMCore.exe is a wireless driver, which one is it on Dell's website? If it crashed, do I need to reinstall the driver as well?
your Dell Driver you should find here:
Dell - Drivers and Downloads
enter your Service Tag for easier selection.
You can try the one installed first. Chances are, now that your McAfee works correctly, it will do as it should.
In case it crashes again, you could still get it from that Dell Site
-DG
Dell - Drivers and Downloads
enter your Service Tag for easier selection.
You can try the one installed first. Chances are, now that your McAfee works correctly, it will do as it should.
In case it crashes again, you could still get it from that Dell Site
-DG
�� Quote: Originally Posted by HonorGamer I bought my new laptop thursday, and it had McAfee on it. I uninstalled it and put Avast. Should I wish to MSE?
Avast webshield stole about 70% of my bandwidth and it's detection rate is below both MSE and Avira AV
AV-Test.org � Tests of Anti-Virus- and Security-Software
That's what you say...
I say Avast has no noticeable impact on my system, updates several time a day and never failed me in over 2 years on any of the 6 computers I maintain.
While when I tested MSE (shortly after it was released), I caught a nasty within the first week.
I don't give much on those "independent" tests since each and every one of them has a different outcome
Remember who pays the Orchestra can decide what they play , too.
-DG
I say Avast has no noticeable impact on my system, updates several time a day and never failed me in over 2 years on any of the 6 computers I maintain.
While when I tested MSE (shortly after it was released), I caught a nasty within the first week.
I don't give much on those "independent" tests since each and every one of them has a different outcome
Remember who pays the Orchestra can decide what they play , too.
-DG
It's not what I say - It's what 100's of people say (Including people on this site) that avast webshield steals bandwidth. Not surprising since it goes through a http proxy. Avast forums are full of people complaining. The strange thing is there are those it does not affect...maybe something to do with servers used.
I use avira now but I haven't had any forum of malicious code in years.
I use avira now but I haven't had any forum of malicious code in years.
I checked the logs in the event viewer and discovered that the following logs keep getting repeated every time I turn the computer on. The computer is running a bit slower than usual and I can't see some images on websites, but other than that, it's fine. Please help.
Log Name: Application
Source: gusvc
Date: 09/11/2010 14:59:15
Event ID: 0
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: David-PC
Description:
The description for Event ID 0 from source gusvc cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Service started
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="gusvc" />
<EventID Qualifiers="0">0</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-11-09T14:59:15.000000000Z" />
<EventRecordID>3294</EventRecordID>
<Channel>Application</Channel>
<Computer>David-PC</Computer>
<Security />
</System>
<EventData>
<Data>Service started</Data>
</EventData>
</Event>
Log Name: Application
Source: gupdate
Date: 09/11/2010 14:31:01
Event ID: 0
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: David-PC
Description:
The description for Event ID 0 from source gupdate cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Service stopped
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="gupdate" />
<EventID Qualifiers="0">0</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-11-09T14:31:01.000000000Z" />
<EventRecordID>3293</EventRecordID>
<Channel>Application</Channel>
<Computer>David-PC</Computer>
<Security />
</System>
<EventData>
<Data>Service stopped</Data>
</EventData>
</Event>
Log Name: Application
Source: LMS
Date: 09/11/2010 14:15:10
Event ID: 1
Task Category: None
Level: Warning
Keywords: Classic
User: SYSTEM
Computer: David-PC
Description:
LMS Service cannot connect to Intel(R) MEI driver
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="LMS" />
<EventID Qualifiers="32768">1</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-11-09T14:15:10.000000000Z" />
<EventRecordID>3265</EventRecordID>
<Channel>Application</Channel>
<Computer>David-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data>LMS Service cannot connect to Intel(R) MEI driver</Data>
</EventData>
</Event>
Log Name: Application
Source: sprtsvc_dellsupportcenter
Date: 09/11/2010 14:17:23
Event ID: 1
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: David-PC
Description:
The description for Event ID 1 from source sprtsvc_dellsupportcenter cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Service started
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="sprtsvc_dellsupportcenter" />
<EventID Qualifiers="16386">1</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-11-09T14:17:23.000000000Z" />
<EventRecordID>3284</EventRecordID>
<Channel>Application</Channel>
<Computer>David-PC</Computer>
<Security />
</System>
<EventData>
<Data>Service started</Data>
</EventData>
</Event>
Log Name: Application
Source: gusvc
Date: 09/11/2010 14:59:15
Event ID: 0
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: David-PC
Description:
The description for Event ID 0 from source gusvc cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Service started
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="gusvc" />
<EventID Qualifiers="0">0</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-11-09T14:59:15.000000000Z" />
<EventRecordID>3294</EventRecordID>
<Channel>Application</Channel>
<Computer>David-PC</Computer>
<Security />
</System>
<EventData>
<Data>Service started</Data>
</EventData>
</Event>
Log Name: Application
Source: gupdate
Date: 09/11/2010 14:31:01
Event ID: 0
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: David-PC
Description:
The description for Event ID 0 from source gupdate cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Service stopped
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="gupdate" />
<EventID Qualifiers="0">0</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-11-09T14:31:01.000000000Z" />
<EventRecordID>3293</EventRecordID>
<Channel>Application</Channel>
<Computer>David-PC</Computer>
<Security />
</System>
<EventData>
<Data>Service stopped</Data>
</EventData>
</Event>
Log Name: Application
Source: LMS
Date: 09/11/2010 14:15:10
Event ID: 1
Task Category: None
Level: Warning
Keywords: Classic
User: SYSTEM
Computer: David-PC
Description:
LMS Service cannot connect to Intel(R) MEI driver
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="LMS" />
<EventID Qualifiers="32768">1</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-11-09T14:15:10.000000000Z" />
<EventRecordID>3265</EventRecordID>
<Channel>Application</Channel>
<Computer>David-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data>LMS Service cannot connect to Intel(R) MEI driver</Data>
</EventData>
</Event>
Log Name: Application
Source: sprtsvc_dellsupportcenter
Date: 09/11/2010 14:17:23
Event ID: 1
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: David-PC
Description:
The description for Event ID 1 from source sprtsvc_dellsupportcenter cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Service started
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="sprtsvc_dellsupportcenter" />
<EventID Qualifiers="16386">1</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-11-09T14:17:23.000000000Z" />
<EventRecordID>3284</EventRecordID>
<Channel>Application</Channel>
<Computer>David-PC</Computer>
<Security />
</System>
<EventData>
<Data>Service started</Data>
</EventData>
</Event>
With that stuff I would like to ask you to run HijackThis and post the logfile here
What I see is a bunch of junk which apparently is damaged or uninstalled uncorrectly HijackThis will show if there are more potential customers.
gusvc = Google Toolbar
gupdate = Google Toolbar
sprtsvc_dellsupportcenter = possibly malware (several webpages classify this malware, could be as well just OEM bloat stuff)
LMS Service cannot connect to Intel(R) MEI driver here you should possibly re install your chipset drivers. You should be able to find them at the page I named in an earlier post.
-DG
What I see is a bunch of junk which apparently is damaged or uninstalled uncorrectly HijackThis will show if there are more potential customers.
gusvc = Google Toolbar
gupdate = Google Toolbar
sprtsvc_dellsupportcenter = possibly malware (several webpages classify this malware, could be as well just OEM bloat stuff)
LMS Service cannot connect to Intel(R) MEI driver here you should possibly re install your chipset drivers. You should be able to find them at the page I named in an earlier post.
-DG
Thanks for your suggestions. I reinstalled the chipset drivers and they'll working fine now. I think it was the Google Toolbar that started all the problems. Is the sprtsvc_dellsupportcenter alright?
A few weeks ago, there was an error posted in Action Center saying
Description
Windows Installer reconfigured the product. Product Name: Google Toolbar for Internet Explorer. Product Version: 1.0.0. Product Language: 1033. Manufacturer: Google Inc.. Reconfiguration success or error status: 1638.
A few weeks ago, there was an error posted in Action Center saying
Description
Windows Installer reconfigured the product. Product Name: Google Toolbar for Internet Explorer. Product Version: 1.0.0. Product Language: 1033. Manufacturer: Google Inc.. Reconfiguration success or error status: 1638.
Aside from the Google Toolbar logs, I'm still getting the following log in event viewer.
Log Name: Application
Source: LMS
Date: 10/11/2010 13:33:19
Event ID: 1
Task Category: None
Level: Warning
Keywords: Classic
User: SYSTEM
Computer: David-PC
Description:
LMS Service cannot connect to Intel(R) MEI driver
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="LMS" />
<EventID Qualifiers="32768">1</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-11-10T13:33:19.000000000Z" />
<EventRecordID>3366</EventRecordID>
<Channel>Application</Channel>
<Computer>David-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data>LMS Service cannot connect to Intel(R) MEI driver</Data>
</EventData>
</Event>
Log Name: Application
Source: LMS
Date: 10/11/2010 13:33:19
Event ID: 1
Task Category: None
Level: Warning
Keywords: Classic
User: SYSTEM
Computer: David-PC
Description:
LMS Service cannot connect to Intel(R) MEI driver
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="LMS" />
<EventID Qualifiers="32768">1</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-11-10T13:33:19.000000000Z" />
<EventRecordID>3366</EventRecordID>
<Channel>Application</Channel>
<Computer>David-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data>LMS Service cannot connect to Intel(R) MEI driver</Data>
</EventData>
</Event>
Thanks for the feedback SonicOrder.
I'm glad it's all working for you now.
My personal POV in the matter :Toolbars are generally bad (not always in a malicious way tho) so I kill them whenever I come across..
You see...a little inconsistency with those so called BHOs and your Internet experience/responsiveness goes down the drain.
As for sprtsvc_dellsupportcenter
I don't own a Dell, so I can't be sure. Didn't find any convincing evidence on Google either... but it appears to be OK as long as it's in the original folder "C:\Program Files\Dell Support Center\bin"
-DG
I'm glad it's all working for you now.
My personal POV in the matter :Toolbars are generally bad (not always in a malicious way tho) so I kill them whenever I come across..
You see...a little inconsistency with those so called BHOs and your Internet experience/responsiveness goes down the drain.
As for sprtsvc_dellsupportcenter
I don't own a Dell, so I can't be sure. Didn't find any convincing evidence on Google either... but it appears to be OK as long as it's in the original folder "C:\Program Files\Dell Support Center\bin"
-DG
LMS Service cannot connect to Intel(R) MEI driver
That should have been resolved by re installing the chipset drivers. Did you can uninstall them first and then re installed them ?
If not perhaps you should try it this way.
Then again it's only a flagged event, if your computer runs fine otherwise you should be all set
-DG
That should have been resolved by re installing the chipset drivers. Did you can uninstall them first and then re installed them ?
If not perhaps you should try it this way.
Then again it's only a flagged event, if your computer runs fine otherwise you should be all set
-DG
Thanks for the help. I think I didn't reinstall the chipset drivers; I just upgraded the wired networking driver.
I installed the Intel Chipset without uninstalling it and I think it has slowed down my computer. The driver works now, but Internet Explorer crashes whenever I go to any websites with a lot of images. Please help.
Log Name: Application
Source: Microsoft-Windows-WMI
Date: 12/11/2010 19:49:12
Event ID: 63
Task Category: None
Level: Warning
Keywords: Classic
User: David-PC\David
Computer: David-PC
Description:
A provider, IntelMEProv, has been registered in the Windows Management Instrumentation namespace root\Intel_ME to use the LocalSystem account. This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WMI" Guid="{1edeee53-0afe-4609-b846-d8c0b2075b1f}" EventSourceName="WinMgmt" />
<EventID Qualifiers="32768">63</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-11-12T19:49:12.000000000Z" />
<EventRecordID>3566</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>David-PC</Computer>
<Security UserID="S-1-5-21-2757666640-822403823-612415957-1000" />
</System>
<EventData>
<Data>IntelMEProv</Data>
<Data>root\Intel_ME</Data>
</EventData>
</Event>
Log Name: Application
Source: Microsoft-Windows-WMI
Date: 12/11/2010 19:49:12
Event ID: 63
Task Category: None
Level: Warning
Keywords: Classic
User: David-PC\David
Computer: David-PC
Description:
A provider, IntelMEProv, has been registered in the Windows Management Instrumentation namespace root\Intel_ME to use the LocalSystem account. This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WMI" Guid="{1edeee53-0afe-4609-b846-d8c0b2075b1f}" EventSourceName="WinMgmt" />
<EventID Qualifiers="32768">63</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-11-12T19:49:12.000000000Z" />
<EventRecordID>3566</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>David-PC</Computer>
<Security UserID="S-1-5-21-2757666640-822403823-612415957-1000" />
</System>
<EventData>
<Data>IntelMEProv</Data>
<Data>root\Intel_ME</Data>
</EventData>
</Event>
I suspect a little more behind that. Please go 7 posts back an get the HijackThis and post the logfile.
If that doesn't give us any new clues, the next step would be
SFC /SCANNOW Command - System File Checker
to replace any damaged system files.
-DG
If that doesn't give us any new clues, the next step would be
SFC /SCANNOW Command - System File Checker
to replace any damaged system files.
-DG
I tried HiJackThis, but it didn't work. I removed the add-ons such as Google Toolbar, from Internet Explorer, though, and I think it's working fine now. I tried a sfc scan and windows resource protection did not find any integrity violations.
So if everything works now without crashing that's definitely good news. Suspicious tho is, that HijackThis doesn't run. Try to rename the HijackThis.exe to something random like xyz123.exe or even notepad3.exe and see if it runs then.
-DG
-DG
Internet Explorer is crashing when I visit detailed websites with a lot of ads. I tried HiJackThis and gave a list of programs, but I couldn't get a log file because it couldn't find a HiJackThis file on the computer. I used McAfee virtual technician to check McAfee for errors and it updated its DAT status.
Log Name: Application
Source: Google Update
Date: 13/11/2010 16:09:05
Event ID: 20
Task Category: None
Level: Warning
Keywords: Classic
User: SYSTEM
Computer: David-PC
Description:
The description for Event ID 20 from source Google Update cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://tools.google.com/service/update2
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http st
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Google Update" />
<EventID Qualifiers="0">20</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-11-13T16:09:05.000000000Z" />
<EventRecordID>3706</EventRecordID>
<Channel>Application</Channel>
<Computer>David-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data>Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://tools.google.com/service/update2
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http st</Data>
</EventData>
</Event>
Log Name: Application
Source: Google Update
Date: 13/11/2010 16:09:05
Event ID: 20
Task Category: None
Level: Warning
Keywords: Classic
User: SYSTEM
Computer: David-PC
Description:
The description for Event ID 20 from source Google Update cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://tools.google.com/service/update2
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http st
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Google Update" />
<EventID Qualifiers="0">20</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-11-13T16:09:05.000000000Z" />
<EventRecordID>3706</EventRecordID>
<Channel>Application</Channel>
<Computer>David-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data>Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://tools.google.com/service/update2
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http st</Data>
</EventData>
</Event>
That's nothing to really worry about. It just shows that there are still components of the google toolbar lingering in your system and/or registry. That's something, HijackThis would have taken care of. Next time you have to uninstall something like that, use
Download Revo Uninstaller Freeware - Uninstall software, remove programs, solve uninstall problems
For now let's try something differen...get Ccleaner:
Piriform - Standard
Uncheck the 2 checkboxes about Chrome during install
Once started click on registry and uncheck everything instead of Application path, Installer, Obsolete Software and MUI Cache.
Click on Scan for issues and uncheck everything that is unrelated to google toolbar, google installer etc. Click "Fix selected issues" and have CCleaner save a backup when it asks. That should do the trick.
-DG
Download Revo Uninstaller Freeware - Uninstall software, remove programs, solve uninstall problems
For now let's try something differen...get Ccleaner:
Piriform - Standard
Uncheck the 2 checkboxes about Chrome during install
Once started click on registry and uncheck everything instead of Application path, Installer, Obsolete Software and MUI Cache.
Click on Scan for issues and uncheck everything that is unrelated to google toolbar, google installer etc. Click "Fix selected issues" and have CCleaner save a backup when it asks. That should do the trick.
-DG
Is CCCleaner safe to use? I don't want to damage the registry by accident.
That's why I said to uncheck most options. Set a restore point before you start. and hace Ccleaner save a backup
Any luck with HijackThis so far? That one really buggs me
Any luck with HijackThis so far? That one really buggs me
I think HiJackThis isn't working because it can't find the host file. McAfee is doing some updates at the moment.
Oh is that what it says??? you mean the message about the hosts file? Like this:
Attachment 113801
just ignore that...the problem at hand has nothing to do with the hosts file.Have the scan run and post the log file...just don't have the program fix anything before I had a chance to look over it.
-DG
Attachment 113801
just ignore that...the problem at hand has nothing to do with the hosts file.Have the scan run and post the log file...just don't have the program fix anything before I had a chance to look over it.
-DG
After running a scan of HiJackThis, notepad comes up but a message says "Cannot find the C:\Program Files (x86)\Trend\Micro\HiJackThis\hijackthis.log file. Do you want to create a new file?" I try creating a new file, but nothing appears in notepad.
OK...simple problem: the program has no write-clearance for its installation directory.
Right Click the EXE and "Run as Administrator"
Right Click the EXE and "Run as Administrator"
I got HiJackThis working and have attached the log file. I think there is a conflict between programs, as my computer's fan is on constantly now. I unistalled Dell Support Center via Programs and Features. I also uninstalled Google Toolbar, so I think it's those uninstallations that are causing the computer problems.
OK..it doesn't really look bad. the only entry I could find that doesn't have to be there is this one:
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
Seems to point to some Yahoo Toolbar. Since you have a restore point..if you want to delete it... check that one (and ONLY that one) and then click the Fix Button.
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
Seems to point to some Yahoo Toolbar. Since you have a restore point..if you want to delete it... check that one (and ONLY that one) and then click the Fix Button.
Is everything else okay? Thanks for your help. The computer's fan is still on constantly so there must be other problems as well. I think dell support center shouldn't be there as I uninstalled it a few days ago.
You're very welcome.
-DG
-DG
The fan on the computer is still on constantly, though. I uninstalled Dell Support Center a few days ago, so do I need to fix that too? I also never finished installing cccleaner.
The fan is on...OK, basically that's a good thing the CPU generates heat and needs to be cooled from the moment you start the computer.
What's the problem? is it too loud? If so..is it running full speed constantly? In that case there might be a setting in the BIOS.
Don't worry about the CCleaner if you don't intend to use it, don't install it
On the other hand it's much safer than all the other One click cleaners out there. Just leave the registry alone and don't click on things you don't (yet) understand and you're golden.
-DG
What's the problem? is it too loud? If so..is it running full speed constantly? In that case there might be a setting in the BIOS.
Don't worry about the CCleaner if you don't intend to use it, don't install it
On the other hand it's much safer than all the other One click cleaners out there. Just leave the registry alone and don't click on things you don't (yet) understand and you're golden.
-DG
The fan is working normally, but it used to stop now and then. Now it doesn't stop at all. If Dell Support Center and cccleaner are on the list, do they need to be removed because I unstalled DSC and cancelled the installation of ccleaner.
Oh I see what you mean..let me have another look
you mean this
O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
and this
O16 - DPF: {49312E18-AA92-4CC2-BB97-55DEA7BCADD6} (WMI Class) - http://support.dell.com/systemprofiler/SysProExe.CAB
It's save to leave them alone but you can delete them if they give you any grieve.
The Ccleaner has no entry in that list (the list holds mainly registry entries about drivers and other stuff that gets automatically loaded i.e so called "Browser Help Objects"..ccleaner does no such thing) so there is nothing to do here.
O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
and this
O16 - DPF: {49312E18-AA92-4CC2-BB97-55DEA7BCADD6} (WMI Class) - http://support.dell.com/systemprofiler/SysProExe.CAB
It's save to leave them alone but you can delete them if they give you any grieve.
The Ccleaner has no entry in that list (the list holds mainly registry entries about drivers and other stuff that gets automatically loaded i.e so called "Browser Help Objects"..ccleaner does no such thing) so there is nothing to do here.
I think the fan is working normally again.
What about the Google Toolbar? Was that interfering with the computer? I still can't see some images on websites such as GameFAQs? Would a scan of the hard drive be a good idea with chkdsk?
Gamefaqs relies heavily on Javascript. Are you sure that you don't block it by some means (like the Firefox NoScript Plugin etc.)
Running a chkdsk wouldn't change anything here.
As for Google Toolbar: I really expected that to show up in HijackThis but it didn't...so the de-install routine must have done its job. If there are leftovers you can only find them in the registry but I would hate for you to go through that by hand. There are way too many keys involved.
The Updater usually sits here: HKEY_LOCAL_MACHINE\SOFTWARE\Google\Common\Google Updater
if it's there, make a screenshot and I'll mark what you can safely delete
Like I said before if it doesn't give you any grieve, leave it be
Running a chkdsk wouldn't change anything here.
As for Google Toolbar: I really expected that to show up in HijackThis but it didn't...so the de-install routine must have done its job. If there are leftovers you can only find them in the registry but I would hate for you to go through that by hand. There are way too many keys involved.
The Updater usually sits here: HKEY_LOCAL_MACHINE\SOFTWARE\Google\Common\Google Updater
if it's there, make a screenshot and I'll mark what you can safely delete
Like I said before if it doesn't give you any grieve, leave it be
I never installed javascript so that's probably the problem with GameFAQs. Do you know where I can download it?
You don't have to install it...Webpages use it to juice up their presentation. Most browsers are able to utilize it.
Since lots nasties like browser hijacks , spyware and other stuff uses Javascript I decided to block it for all pages, only make exceptions on pages I trust (like here)
Since lots nasties like browser hijacks , spyware and other stuff uses Javascript I decided to block it for all pages, only make exceptions on pages I trust (like here)
I can't see images of Dunmanway, Ireland on google streetview anymore. Is there a problem with my computer or is it google's? I'm guessing that the Google Maps developers are using some new features of Flash, and they broke Street View for older versions of Flash. Do you recommend having add-ons on Internet Explorer? I think those add-ons were what caused IE to crash constantly.
Honestly, I never use IE (because it used to be the major target for every wannabe Trojan programmer for ages.
So I played around with Netscape, went to Firefox when it was released, had some in between episodes with Opera and Chrome at some time, went back to Firefox and stayed there.
If you'd like to check out another browser, I recommend a portable one (You wouldn't have to install anything and to get rid of it, all you do is deleting the folder
Try this one...it's my "backup browser" and hasn't disappointed me so far: Chrome version 6 annoyances
So I played around with Netscape, went to Firefox when it was released, had some in between episodes with Opera and Chrome at some time, went back to Firefox and stayed there.
If you'd like to check out another browser, I recommend a portable one (You wouldn't have to install anything and to get rid of it, all you do is deleting the folder
Try this one...it's my "backup browser" and hasn't disappointed me so far: Chrome version 6 annoyances
An error appeared in Action Center after I uninstalled JavaScript. I have attached a new log file of HiJackThis. Please help.
Description
Windows Installer removed the product. Product Name: Java Auto Updater. Product Version: 2.0.2.4. Product Language: 1033. Manufacturer: Sun Microsystems, Inc.. Removal success or error status: 1603.
Description
Windows Installer removed the product. Product Name: Java Auto Updater. Product Version: 2.0.2.4. Product Language: 1033. Manufacturer: Sun Microsystems, Inc.. Removal success or error status: 1603.
Oh I see, what you did...you uninstalled JAVA not JavaScript (those are two different things:
Java was used to create certain applications (which lately are normally done in Flash or Shockwave)
It's OK to remove Java as long as you don't run any applications that rely on it (in that case all you get is an error message that Java can't be found)
If you find out later on, that you need Java, I would get JavaRa to remove any leftovers from previous installations and then install the latest version from here
JavaScript is mainly a method to "spruce up" web pages (i.e disable right-click on some pages or implement some sort of control)
You can't really deinstall JavaScript, but you can block/disable that in your browser.
(but if you block it you will not be able to watch any YouTube clips plus some pages will look quite odd).
You HijackThis log looks ok to me..not much change compared to the last one...only this one is not necessary anymore (But it's still OK to leave it alone)
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll (file missing)
-DG
Java was used to create certain applications (which lately are normally done in Flash or Shockwave)
It's OK to remove Java as long as you don't run any applications that rely on it (in that case all you get is an error message that Java can't be found)
If you find out later on, that you need Java, I would get JavaRa to remove any leftovers from previous installations and then install the latest version from here
JavaScript is mainly a method to "spruce up" web pages (i.e disable right-click on some pages or implement some sort of control)
You can't really deinstall JavaScript, but you can block/disable that in your browser.
(but if you block it you will not be able to watch any YouTube clips plus some pages will look quite odd).
You HijackThis log looks ok to me..not much change compared to the last one...only this one is not necessary anymore (But it's still OK to leave it alone)
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll (file missing)
-DG
Thanks for the reply. The computer is working fine now, so I think I'll leave the Java Updater alone. I believe it was the Yahoo Toolbar and Google Toolbar that was causing Internet Explorer to crash, but since I uninstalled them, IE has been working alright.
Those are usually my first suspects...Toolbars are evil
If the java updater gives you grieve, you can either remove it through the JavaRa link I gave you earlier
or you just disable it through the Startup Tab of msconfig.
-DG
If the java updater gives you grieve, you can either remove it through the JavaRa link I gave you earlier
or you just disable it through the Startup Tab of msconfig.
-DG
I enabled McAfee siteadvisor and then noticed that Internet Explorer is still crashing rarely when visiting websites such as yugioh wika. I got this error in Action Center.
Source
Internet Explorer
Summary
Stopped responding and was closed
Date
15/11/2010 19:34
Status
Report sent
Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Problem signature
Problem Event Name: AppHangXProcB1
Application Name: iexplore.exe
Application Version: 8.0.7600.16671
Application Timestamp: 4c86f9be
Hang Signature: 26a5
Hang Type: 32
Waiting on Application Name: iexplore.exe
Waiting on Application Version: 8.0.7600.16671
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 6153
Additional Hang Signature 1: 26a5dcfeeb396a23bf0d2c958a2c08f4
Additional Hang Signature 2: ed59
Additional Hang Signature 3: ed59b4978b14938a98f2ac760d2e68e0
Additional Hang Signature 4: 26a5
Additional Hang Signature 5: 26a5dcfeeb396a23bf0d2c958a2c08f4
Additional Hang Signature 6: ed59
Additional Hang Signature 7: ed59b4978b14938a98f2ac760d2e68e0
Extra information about the problem
Bucket ID: 1387422483
I got this error from Event Viewer.
Log Name: Application
Source: Application Hang
Date: 15/11/2010 19:34:42
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: David-PC
Description:
The program iexplore.exe version 8.0.7600.16671 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1110
Start Time: 01cb84e6eec00a2c
Termination Time: 0
Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Report Id: 5df3bba2-f0ef-11df-b332-b8ac6f70602d
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-11-15T19:34:42.000000000Z" />
<EventRecordID>3838</EventRecordID>
<Channel>Application</Channel>
<Computer>David-PC</Computer>
<Security />
</System>
<EventData>
<Data>iexplore.exe</Data>
<Data>8.0.7600.16671</Data>
<Data>1110</Data>
<Data>01cb84e6eec00a2c</Data>
<Data>0</Data>
<Data>C:\Program Files (x86)\Internet Explorer\iexplore.exe</Data>
<Data>5df3bba2-f0ef-11df-b332-b8ac6f70602d</Data>
<Binary>430072006F00730073002D00700072006F00630065007300730000000000</Binary>
</EventData>
</Event>
Source
Internet Explorer
Summary
Stopped responding and was closed
Date
15/11/2010 19:34
Status
Report sent
Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Problem signature
Problem Event Name: AppHangXProcB1
Application Name: iexplore.exe
Application Version: 8.0.7600.16671
Application Timestamp: 4c86f9be
Hang Signature: 26a5
Hang Type: 32
Waiting on Application Name: iexplore.exe
Waiting on Application Version: 8.0.7600.16671
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 6153
Additional Hang Signature 1: 26a5dcfeeb396a23bf0d2c958a2c08f4
Additional Hang Signature 2: ed59
Additional Hang Signature 3: ed59b4978b14938a98f2ac760d2e68e0
Additional Hang Signature 4: 26a5
Additional Hang Signature 5: 26a5dcfeeb396a23bf0d2c958a2c08f4
Additional Hang Signature 6: ed59
Additional Hang Signature 7: ed59b4978b14938a98f2ac760d2e68e0
Extra information about the problem
Bucket ID: 1387422483
I got this error from Event Viewer.
Log Name: Application
Source: Application Hang
Date: 15/11/2010 19:34:42
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: David-PC
Description:
The program iexplore.exe version 8.0.7600.16671 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1110
Start Time: 01cb84e6eec00a2c
Termination Time: 0
Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Report Id: 5df3bba2-f0ef-11df-b332-b8ac6f70602d
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-11-15T19:34:42.000000000Z" />
<EventRecordID>3838</EventRecordID>
<Channel>Application</Channel>
<Computer>David-PC</Computer>
<Security />
</System>
<EventData>
<Data>iexplore.exe</Data>
<Data>8.0.7600.16671</Data>
<Data>1110</Data>
<Data>01cb84e6eec00a2c</Data>
<Data>0</Data>
<Data>C:\Program Files (x86)\Internet Explorer\iexplore.exe</Data>
<Data>5df3bba2-f0ef-11df-b332-b8ac6f70602d</Data>
<Binary>430072006F00730073002D00700072006F00630065007300730000000000</Binary>
</EventData>
</Event>
Disable that site advisor and try again
I disabled the siteadvisor. Internet Explorer only crashes sometimes on wikas such as Lostpedia when siteadvisor is on. Siteadvisor is probably the problem.
In that case I would get rid of Mcafee and use something else reliable like MSE or Avast
but that's up to you
but that's up to you
I think IE8's SmartScreen filtering may be interfering with McAfee siteadvisor, so that might be what is causing Internet Explorer to crash sometimes when siteadvisor is on.
No, looks like I was wrong about IE8's Smartscreen flitering interfering with McAfee siteadvisor. McAfee siteadvisor is the cause of Internet Explorer crashing it seems. McAfee itself causes no problems to the computer, though, so it's just the siteadvisor that isn't working right.
then just check Mcafee's options if you can stop that site advisor from starting
I think Internet Explorer is working fine now, but I got this log from event viewer today.
Log Name: Application
Source: Windows Error Reporting
Date: 17/11/2010 15:14:43
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: David-PC
Description:
Fault bucket 1373984057, type 5
Event Name: MSHTMLLAYOUTHARDASSERT
Response: Not available
Cab Id: 0
Problem signature:
P1: iexplore.exe
P2: 8.00.7600.16385 (win7_rtm.090713-1255)
P3: mshtml.dll
P4: 8.00.7600.16385 (win7_rtm.090713-1255)
P5: 0x002BB00B
P6:
P7:
P8:
P9:
P10:
Attached files:
These files may be available here:
C:\Users\David\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_iexplore.exe_2c873324a8 298f975cba69492545526cee75935_13570760
Analysis symbol:
Rechecking for solution: 0
Report Id: 65a82a61-f25d-11df-bae9-b8ac6f70602d
Report Status: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-11-17T15:14:43.000000000Z" />
<EventRecordID>3869</EventRecordID>
<Channel>Application</Channel>
<Computer>David-PC</Computer>
<Security />
</System>
<EventData>
<Data>1373984057</Data>
<Data>5</Data>
<Data>MSHTMLLAYOUTHARDASSERT</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>iexplore.exe</Data>
<Data>8.00.7600.16385 (win7_rtm.090713-1255)</Data>
<Data>mshtml.dll</Data>
<Data>8.00.7600.16385 (win7_rtm.090713-1255)</Data>
<Data>0x002BB00B</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>C:\Users\David\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_iexplore.exe_2c87 3324a8298f975cba69492545526cee75935_13570760</Data>
<Data>
</Data>
<Data>0</Data>
<Data>65a82a61-f25d-11df-bae9-b8ac6f70602d</Data>
<Data>0</Data>
</EventData>
</Event>
Log Name: Application
Source: Windows Error Reporting
Date: 17/11/2010 15:14:43
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: David-PC
Description:
Fault bucket 1373984057, type 5
Event Name: MSHTMLLAYOUTHARDASSERT
Response: Not available
Cab Id: 0
Problem signature:
P1: iexplore.exe
P2: 8.00.7600.16385 (win7_rtm.090713-1255)
P3: mshtml.dll
P4: 8.00.7600.16385 (win7_rtm.090713-1255)
P5: 0x002BB00B
P6:
P7:
P8:
P9:
P10:
Attached files:
These files may be available here:
C:\Users\David\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_iexplore.exe_2c873324a8 298f975cba69492545526cee75935_13570760
Analysis symbol:
Rechecking for solution: 0
Report Id: 65a82a61-f25d-11df-bae9-b8ac6f70602d
Report Status: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-11-17T15:14:43.000000000Z" />
<EventRecordID>3869</EventRecordID>
<Channel>Application</Channel>
<Computer>David-PC</Computer>
<Security />
</System>
<EventData>
<Data>1373984057</Data>
<Data>5</Data>
<Data>MSHTMLLAYOUTHARDASSERT</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>iexplore.exe</Data>
<Data>8.00.7600.16385 (win7_rtm.090713-1255)</Data>
<Data>mshtml.dll</Data>
<Data>8.00.7600.16385 (win7_rtm.090713-1255)</Data>
<Data>0x002BB00B</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>C:\Users\David\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_iexplore.exe_2c87 3324a8298f975cba69492545526cee75935_13570760</Data>
<Data>
</Data>
<Data>0</Data>
<Data>65a82a61-f25d-11df-bae9-b8ac6f70602d</Data>
<Data>0</Data>
</EventData>
</Event>
That just means, the MSHTML layout engine has generated an error msg (hard assertion failure).
There is no way of knowing what caused that. It could well be a software bug in IE that only pops up when certain conditions are met. Just make sure the error report gets send to MS when asked for.
-DG
There is no way of knowing what caused that. It could well be a software bug in IE that only pops up when certain conditions are met. Just make sure the error report gets send to MS when asked for.
-DG
I always sent a report to Microsoft when Internet Explorer crashes. I think it may be a software bug in IE that happens when McAfee siteadvisor is on. I heard that the siteadvisor has a bad reputation with computers sometimes.
I thought you switched it off that blasted site advisor already ???
The whole McAfee suite has a bad reputation for that matter. That's why I try to avoid it like the devil avoids holy water
The whole McAfee suite has a bad reputation for that matter. That's why I try to avoid it like the devil avoids holy water
I turned off the siteadvisor already. I heard that McAfee Anti-Virus caused computers to crash back in April, so McAfee doesn't have a good track record. Do you recommend Microsoft Essentials?
MSE is highly recommended in this community. So I expect it to be up to the task.
I personally don't use it since I got stung once when I tested it (it was shortly after it came out, so that might have been a quirk, removed in later versions) but as they say in GE a burned kid shys away from the fire
Anyways, I'd give it another try once my Avast subscription runs out.
-DG
I personally don't use it since I got stung once when I tested it (it was shortly after it came out, so that might have been a quirk, removed in later versions) but as they say in GE a burned kid shys away from the fire
Anyways, I'd give it another try once my Avast subscription runs out.
-DG
I got the same log in the event viewer again. Should I be worried?
Log Name: Application
Source: Windows Error Reporting
Date: 17/11/2010 22:41:51
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: David-PC
Description:
Fault bucket 1373638216, type 5
Event Name: MSHTMLLAYOUTHARDASSERT
Response: Not available
Cab Id: 0
Problem signature:
P1: iexplore.exe
P2: 8.00.7600.16385 (win7_rtm.090713-1255)
P3: mshtml.dll
P4: 8.00.7600.16385 (win7_rtm.090713-1255)
P5: 0x002B7844
P6:
P7:
P8:
P9:
P10:
Attached files:
These files may be available here:
C:\Users\David\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_iexplore.exe_2251b987dc ba36163a1765f393d7f53736f04f_09bc636d
Analysis symbol:
Rechecking for solution: 0
Report Id: dc49dc0b-f29b-11df-bae9-b8ac6f70602d
Report Status: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-11-17T22:41:51.000000000Z" />
<EventRecordID>3874</EventRecordID>
<Channel>Application</Channel>
<Computer>David-PC</Computer>
<Security />
</System>
<EventData>
<Data>1373638216</Data>
<Data>5</Data>
<Data>MSHTMLLAYOUTHARDASSERT</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>iexplore.exe</Data>
<Data>8.00.7600.16385 (win7_rtm.090713-1255)</Data>
<Data>mshtml.dll</Data>
<Data>8.00.7600.16385 (win7_rtm.090713-1255)</Data>
<Data>0x002B7844</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>C:\Users\David\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_iexplore.exe_2251 b987dcba36163a1765f393d7f53736f04f_09bc636d</Data>
<Data>
</Data>
<Data>0</Data>
<Data>dc49dc0b-f29b-11df-bae9-b8ac6f70602d</Data>
<Data>0</Data>
</EventData>
</Event>
Log Name: Application
Source: Windows Error Reporting
Date: 17/11/2010 22:41:51
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: David-PC
Description:
Fault bucket 1373638216, type 5
Event Name: MSHTMLLAYOUTHARDASSERT
Response: Not available
Cab Id: 0
Problem signature:
P1: iexplore.exe
P2: 8.00.7600.16385 (win7_rtm.090713-1255)
P3: mshtml.dll
P4: 8.00.7600.16385 (win7_rtm.090713-1255)
P5: 0x002B7844
P6:
P7:
P8:
P9:
P10:
Attached files:
These files may be available here:
C:\Users\David\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_iexplore.exe_2251b987dc ba36163a1765f393d7f53736f04f_09bc636d
Analysis symbol:
Rechecking for solution: 0
Report Id: dc49dc0b-f29b-11df-bae9-b8ac6f70602d
Report Status: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-11-17T22:41:51.000000000Z" />
<EventRecordID>3874</EventRecordID>
<Channel>Application</Channel>
<Computer>David-PC</Computer>
<Security />
</System>
<EventData>
<Data>1373638216</Data>
<Data>5</Data>
<Data>MSHTMLLAYOUTHARDASSERT</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>iexplore.exe</Data>
<Data>8.00.7600.16385 (win7_rtm.090713-1255)</Data>
<Data>mshtml.dll</Data>
<Data>8.00.7600.16385 (win7_rtm.090713-1255)</Data>
<Data>0x002B7844</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>C:\Users\David\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_iexplore.exe_2251 b987dcba36163a1765f393d7f53736f04f_09bc636d</Data>
<Data>
</Data>
<Data>0</Data>
<Data>dc49dc0b-f29b-11df-bae9-b8ac6f70602d</Data>
<Data>0</Data>
</EventData>
</Event>
Quote:
C:\Users\David\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_iexplore.exe
If you ever experience a total crash, post the info needed in the Crashes and Debugging - Windows 7 Forums forum for the BSOD team to have a look
http://www.sevenforums.com/crashes-d...tructions.html
-DG
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