Need to ask you a question about laptops!
At Sam's Club today and they had a refurbished
HP Pavilion, dv7-3188cl, Intel Core i5-430M processor, 6GB ram and all the other goodies.
I can pay $475.00
out the door and use it for 90 days but the 1st 30 days I have option of buying extended warranty for 2yrs @$30 or 3yrs for $40
Is this a good buy? I am online with it now and so far everything is working ok. Just need someone with more experience with laptops than I am.
Product # wp586ua#aba
Ran sfc /scannow and everything was good.
What other tests can I or should I do to make sure this laptop is worth the money?
Add today at Frey's $699.00 for same model!
ps. I have a desktop that was refurbished from Costco and not a lick of problems for the 3 years I've owned it.
At Sam's Club today and they had a refurbished
HP Pavilion, dv7-3188cl, Intel Core i5-430M processor, 6GB ram and all the other goodies.
I can pay $475.00
out the door and use it for 90 days but the 1st 30 days I have option of buying extended warranty for 2yrs @$30 or 3yrs for $40
Is this a good buy? I am online with it now and so far everything is working ok. Just need someone with more experience with laptops than I am.
Product # wp586ua#aba
Ran sfc /scannow and everything was good.
What other tests can I or should I do to make sure this laptop is worth the money?
Add today at Frey's $699.00 for same model!
ps. I have a desktop that was refurbished from Costco and not a lick of problems for the 3 years I've owned it.
SFC checked the software
I would check the ram
Download memtest86 and test RAM
www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
After your test the ram, take one good stick and test all the slots. You want to be sure no problems.
Test the hard drive, too
Test Hard Drive www.carrona.org/hddiag.html or this test http://www.tacktech.com/display.cfm?ttid=287
I would check the ram
Download memtest86 and test RAM
www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
After your test the ram, take one good stick and test all the slots. You want to be sure no problems.
Test the hard drive, too
Test Hard Drive www.carrona.org/hddiag.html or this test http://www.tacktech.com/display.cfm?ttid=287
"For Laptop Owner's Only
Need to ask you a question about laptops!
At Sam's Club today and they had a refurbished
HP Pavilion, dv7-3188cl, Intel Core i5-430M processor, 6GB ram and all the other goodies.
I can pay $475.00
out the door and use it for 90 days but the 1st 30 days I have option of buying extended warranty for 2yrs @$30 or 3yrs for $40
Is this a good buy? I am online with it now and so far everything is working ok. Just need someone with more experience with laptops than I am.
Product # wp586ua#aba
Ran sfc /scannow and everything was good.
What other tests can I or should I do to make sure this laptop is worth the money?
Add today at Frey's $699.00 for same model!
ps. I have a desktop that was refurbished from Costco and not a lick of problems for the 3 years I've owned it."
I would say it's a very good deal and for $40 for 3 years that as well seems a smart idea !
Need to ask you a question about laptops!
At Sam's Club today and they had a refurbished
HP Pavilion, dv7-3188cl, Intel Core i5-430M processor, 6GB ram and all the other goodies.
I can pay $475.00
out the door and use it for 90 days but the 1st 30 days I have option of buying extended warranty for 2yrs @$30 or 3yrs for $40
Is this a good buy? I am online with it now and so far everything is working ok. Just need someone with more experience with laptops than I am.
Product # wp586ua#aba
Ran sfc /scannow and everything was good.
What other tests can I or should I do to make sure this laptop is worth the money?
Add today at Frey's $699.00 for same model!
ps. I have a desktop that was refurbished from Costco and not a lick of problems for the 3 years I've owned it."
I would say it's a very good deal and for $40 for 3 years that as well seems a smart idea !
Although I'm not a fan of HP, you can't go wrong at that price but get the warranty.
Ken
Ken
$40 to extend the warranty to 3 years should be a no-brainer. That could cost upwards of $200 normally.
I agree... good deal on the system, and the warrantee.
I had a laptop (not HP) that failed right before 3 years and I had an extended warrantee. They installed a new keyboard and motherboard.
I had a laptop (not HP) that failed right before 3 years and I had an extended warrantee. They installed a new keyboard and motherboard.
Also, you can't go wrong with a full-ish keyboard on a laptop. It is irritating for me to not have a 10-key.
All in all, it's a great deal, and that three year warranty is a great price.
All in all, it's a great deal, and that three year warranty is a great price.
+7 You won't find a better deal. Get the warranty.
I had two HP desktops. One develped a bad DVD writer. HP mailed me a replacement with a prepaid return box for the old one. OVERNIGHTED it so I had it the second day after talking to the tech. They also told me if that didn't fix it they would send me a prepaid shipping box for the desktop. They figured the board was bad if the new DVD/CD player didn't resolve the issue.
Bad modem on the second one had it the second day. No return necessary.
Also Sam's/Walmart has good tech support for extended warranty. They were based in Canada when I used them.
HP may get bad mouthed for bloat ware etc. but customer service has always been A+ for me.
My 2 cents.
I had two HP desktops. One develped a bad DVD writer. HP mailed me a replacement with a prepaid return box for the old one. OVERNIGHTED it so I had it the second day after talking to the tech. They also told me if that didn't fix it they would send me a prepaid shipping box for the desktop. They figured the board was bad if the new DVD/CD player didn't resolve the issue.
Bad modem on the second one had it the second day. No return necessary.
Also Sam's/Walmart has good tech support for extended warranty. They were based in Canada when I used them.
HP may get bad mouthed for bloat ware etc. but customer service has always been A+ for me.
My 2 cents.
In addition to memtest and the hard drive test suggested by Rich, I would also run Prime95 for an overnight.
I also start removing the unwanted software and trialware as soon as I get it out of the box. That alone tests a lot of normal operations. When you start loading your own programs you will be testing the DVD drive.
I also start going through the Device Manager item by item, noting the component manufacturer and model number and current driver. I can google the component to see if others are having any issues, get a bookmark on the manufacturer's website driver section, and have the list of components handy.
Also check the operation of video by testing the graphics using W7's 3D games set at the highest levels, play with the Desktop Personalization settings and backgrounds, run WEI, and run any video intensive progs you have.
It was only after my daughter owned her laptop for a while (which we also found for $450 at the time) that we discovered that the on-board sound chip on her Persario did not have the capability to have a "Stereo Mix" device, regardless of driver. So you might take some time to look at all those Hardware and Sound Settings and see that all is there that you expect to be there.
Other than that, just play with it!
I also start removing the unwanted software and trialware as soon as I get it out of the box. That alone tests a lot of normal operations. When you start loading your own programs you will be testing the DVD drive.
I also start going through the Device Manager item by item, noting the component manufacturer and model number and current driver. I can google the component to see if others are having any issues, get a bookmark on the manufacturer's website driver section, and have the list of components handy.
Also check the operation of video by testing the graphics using W7's 3D games set at the highest levels, play with the Desktop Personalization settings and backgrounds, run WEI, and run any video intensive progs you have.
It was only after my daughter owned her laptop for a while (which we also found for $450 at the time) that we discovered that the on-board sound chip on her Persario did not have the capability to have a "Stereo Mix" device, regardless of driver. So you might take some time to look at all those Hardware and Sound Settings and see that all is there that you expect to be there.
Other than that, just play with it!
Who provides the warranty? I don't know how HP handles refurbished but usually they are only warranteed by seller, so who does that for Sam's?
It's an unbelievable good deal, and tempting to believe that Sam's would back it well. But verify.
It's an unbelievable good deal, and tempting to believe that Sam's would back it well. But verify.
�� Quote: Originally Posted by gregrocker 
Who provides the warranty? I don't know how HP handles refurbished but usually they are only warranteed by seller, so who does that for Sam's?
It's an unbelievable good deal, and tempting to believe that Sam's would back it well. But verify.
It's an unbelievable good deal, and tempting to believe that Sam's would back it well. But verify.
SC even has a tech support number for me to use.
Yes it is unbelievable.
Been working on it most of day getting rid of garbage and installing my special things.
I'd be sure it's HP who provides the first year. Then call the Sam's Tech Support to see who answers.
Many tech enthusiasts find a clean-copy DVD of their OS version and reinstall using the OEM Product Key on the COA sticker on machine. Any installer can also have all versions unlocked using the ei.cfg removal tool. Windows 7 Universal Installation Disc - Create
You can clean up and optimize the bloated factory install by first unchecking everything in msconfig>Startup except AV and gadgets as the others slow startup, hog CPU/RAM and can spy on you.
I would turn off the HP Connection Manager which is a big resource hog and use the superior Win7 manager in SysTray.
Decide which programs you can do without over time, then use Revo Uninstaller in Advanced mode to uninstall them. Revo will first run the Windows uninstaller but when prompted to restart instead click "Next" to delete the bolded hidden Registry Keys and files which Revo cues up.
Monitor whether bloatware uninstalls have corrupted System files by running SFC /SCANNOW Command - System File Checker. Irreparable system files resulting in Performance problems can sometimes be remedied by a Repair Install but better yet do the Clean Reinstall.
Use a lightweight free AV like MS Security Essentials with the Windows Firewall to gain back performance from more bloated AV's.
Monitor Event Viewer>Admin View to google repeat errors to find how others have resolved them.
Clean and order the HD perfectly using free state-of-the-art CCleaner ("Run Cleaner" and REgistry tabs) then Auslogics Disk and REgistry defraggers monthly.
Save a Windows 7 backup image externally which may become preferable to the Recovery Disks. Backup Complete Computer - Create an Image Backup
Many tech enthusiasts find a clean-copy DVD of their OS version and reinstall using the OEM Product Key on the COA sticker on machine. Any installer can also have all versions unlocked using the ei.cfg removal tool. Windows 7 Universal Installation Disc - Create
You can clean up and optimize the bloated factory install by first unchecking everything in msconfig>Startup except AV and gadgets as the others slow startup, hog CPU/RAM and can spy on you.
I would turn off the HP Connection Manager which is a big resource hog and use the superior Win7 manager in SysTray.
Decide which programs you can do without over time, then use Revo Uninstaller in Advanced mode to uninstall them. Revo will first run the Windows uninstaller but when prompted to restart instead click "Next" to delete the bolded hidden Registry Keys and files which Revo cues up.
Monitor whether bloatware uninstalls have corrupted System files by running SFC /SCANNOW Command - System File Checker. Irreparable system files resulting in Performance problems can sometimes be remedied by a Repair Install but better yet do the Clean Reinstall.
Use a lightweight free AV like MS Security Essentials with the Windows Firewall to gain back performance from more bloated AV's.
Monitor Event Viewer>Admin View to google repeat errors to find how others have resolved them.
Clean and order the HD perfectly using free state-of-the-art CCleaner ("Run Cleaner" and REgistry tabs) then Auslogics Disk and REgistry defraggers monthly.
Save a Windows 7 backup image externally which may become preferable to the Recovery Disks. Backup Complete Computer - Create an Image Backup
When it to good to be true..............it generally is.................
Today, I went to Sam's Club and was ready to buy the 3 year extended warranty. Talked to several employees about it and at the last moment another employee listened in to the conversation and said....
YOU CANNOT BUY AN EXTENDED WARRANTY ON A REFURBISHED ITEM!!!!
To make a long story short I took him buy the hand and went to Customer Service counter and handed the clerk my receipt and said I wanted to purchase the extended warranty and she said that would be $40.00. The guy with me told her that Sam's Club does not have warranties for refurbished products. So now all bets are off for this laptop. Talked about uninformed employee's!!!
I am now unloading all my stuff off the laptop and will package it up and take it back for a full refund.
Glad I checked before the clock ran out!
Today, I went to Sam's Club and was ready to buy the 3 year extended warranty. Talked to several employees about it and at the last moment another employee listened in to the conversation and said....
YOU CANNOT BUY AN EXTENDED WARRANTY ON A REFURBISHED ITEM!!!!
To make a long story short I took him buy the hand and went to Customer Service counter and handed the clerk my receipt and said I wanted to purchase the extended warranty and she said that would be $40.00. The guy with me told her that Sam's Club does not have warranties for refurbished products. So now all bets are off for this laptop. Talked about uninformed employee's!!!
I am now unloading all my stuff off the laptop and will package it up and take it back for a full refund.
Glad I checked before the clock ran out!
God, I would have slapped that guy. If they sell you the warranty for a product they can't go back on it, I believe.
�� Quote: Originally Posted by LiquidSnak God, I would have slapped that guy. If they sell you the warranty for a product they can't go back on it, I believe.
I should have paid for it when I bought it.....then what would they have done?
I am going to make an appt. with the Manager and see what he wants to do.
Either take it back and refund my money or sell me a 40 dollar warranty and hope I dont have any problems with it.
His call cause I could care less because of the bad information.
If you take it back, I would head to fry's on the way home or what, and look around @ their refurbished laptops. Sometimes they have great deals.
TigerDirect still has this refurb I got 2 months ago
HP Compaq Presario CQ60-615DX Refurbished Laptop PC - Intel Celeron 900 2.2GHz, 2GB DDR2, 250GB HDD, DVDRW, 15.6 Display, 6-Cell, Windows 7 Home Premium 64-bit at TigerDirect.com
HP Compaq Presario CQ60-615DX Refurbished Laptop PC - Intel Celeron 900 2.2GHz, 2GB DDR2, 250GB HDD, DVDRW, 15.6 Display, 6-Cell, Windows 7 Home Premium 64-bit at TigerDirect.com
Hi there
I'm not normally a fan of "extended Warranties" since they often cost a CONSIDERABLE percentage of the price of the equipment -- for example I see people paying 60 USD on a Printer which only cost them 80 USD in the first place -- but 40 USD looks good.
However people do replace their laptops within 3 to 4 years so 160 - 200 USD on warranties over a 3 year period on a 400 USD laptop *might* not be a good investment.
I've been buying electronic stuff for over 40 years and rarely if ever had a problem with any gear that wasn't my fault such as dropping it on a stone floor or spilling coffee into the innards.
It's all a question of Risk assessment and peace of mind.
Remember some companies earn MORE on selling the extended warranties than they do on selling the original equipment -- so CALCULATE carefully and check the price is NOT PER YEAR as at least the ist year you always (at least in W.Europe) have the Manufacturers warranty in any case.
Cheers
jimbo
I'm not normally a fan of "extended Warranties" since they often cost a CONSIDERABLE percentage of the price of the equipment -- for example I see people paying 60 USD on a Printer which only cost them 80 USD in the first place -- but 40 USD looks good.
However people do replace their laptops within 3 to 4 years so 160 - 200 USD on warranties over a 3 year period on a 400 USD laptop *might* not be a good investment.
I've been buying electronic stuff for over 40 years and rarely if ever had a problem with any gear that wasn't my fault such as dropping it on a stone floor or spilling coffee into the innards.
It's all a question of Risk assessment and peace of mind.
Remember some companies earn MORE on selling the extended warranties than they do on selling the original equipment -- so CALCULATE carefully and check the price is NOT PER YEAR as at least the ist year you always (at least in W.Europe) have the Manufacturers warranty in any case.
Cheers
jimbo
+1 to warranty. Too bad it's not like carfax, where you can see what the original problem was. But for the price AND the warranty, I'd go for it. Enjoy! 
Try purchase warranty over the phone via your card , only make sure its a different clerk.
In my mind I would have expected a 3 year warranty to exceed $60 - $75 and easily be $100 option. For $40 it really is a no brainer.
I have an appointment with the Store Manager tomorrow at 1300hrs.
The 2nd in command, who I just talked to, seemed startled that I couldn't get the warranty. She will have the top dog call me tomorrow.
The saga goes on...........to be continued.
The 2nd in command, who I just talked to, seemed startled that I couldn't get the warranty. She will have the top dog call me tomorrow.
The saga goes on...........to be continued.
Boy it can be frustrating when dealing with the big box stores. LET THE BUYER BEWARE.
Your correct and about no warranty no sale.
Good luck
Ken
Your correct and about no warranty no sale.
Good luck
Ken
What would worry me is if you get the warranty and say 2 years later you need an expensive repair that they say that the warranty is not valid and the person who issued it made a mistake.
�� Quote: Originally Posted by kodi What would worry me is if you get the warranty and say 2 years later you need an expensive repair that they say that the warranty is not valid and the person who issued it made a mistake.
"they say that the warranty is not valid and the person who issued it made a mistake!"
That's what I was thinking.
I sent an e-mail to their corporate office and called and have an appointment with the head of the electronics dept tomorrow.
Like Ken said................No warranty .............no sale!!
Thanks everyone for letting me vent today!
No worries. Sometimes you just have to rage about the stupid things people do lol.
�� Quote: Originally Posted by LiquidSnak No worries. Sometimes you just have to rage about the stupid things people do lol.
Kodi
Once it is sold for that laptop or TV etc. they have to honor it.
Been there done that.
I think the one Sams person is wrong. I just read the entire warranty contract online no mention of new or refurb is mentioned.
Also HP sells "new" extended warrantys on all their lappys new or refurb no matter where you buy it.
As long as it is an HP authorized retailer not necessarily Flea Bay etc.
Amazon, newegg, Frys etc. on line.
You register your new product and they give you xx number of days to buy the extended warranty.
It is a shame one person is messing the thing up.
Also price that you pay detemines cost of extended warranty at Sams and Walmart.
$200 yesterday that is what the warranty is figured on.
On sale today $100 that is what the warranty is figured on.
Mike
Warranty and the fine print below.
Once it is sold for that laptop or TV etc. they have to honor it.
Been there done that.
I think the one Sams person is wrong. I just read the entire warranty contract online no mention of new or refurb is mentioned.
Also HP sells "new" extended warrantys on all their lappys new or refurb no matter where you buy it.
As long as it is an HP authorized retailer not necessarily Flea Bay etc.
Amazon, newegg, Frys etc. on line.
You register your new product and they give you xx number of days to buy the extended warranty.
It is a shame one person is messing the thing up.
Also price that you pay detemines cost of extended warranty at Sams and Walmart.
$200 yesterday that is what the warranty is figured on.
On sale today $100 that is what the warranty is figured on.
Mike
Warranty and the fine print below.
Mike,
How's was your Birthday Party you old Hopalong! Hope you had a great day.
You are correct in saying that the warranty for a on sale item is based on that sale figure.
Still going to raise holy hell with them tomorrow. Here I am mad as hell and .......going to ruin someones first day back..ain't that the $xits !
Don't mess with the Howling Wolves!
How's was your Birthday Party you old Hopalong! Hope you had a great day.
You are correct in saying that the warranty for a on sale item is based on that sale figure.
Still going to raise holy hell with them tomorrow. Here I am mad as hell and .......going to ruin someones first day back..ain't that the $xits !
Don't mess with the Howling Wolves!
Bite em on the back side! 
If that don't work poobah can turn on his spigot of hot air!
Party was excellent.
My parents came into town.
My wife, parents, sister, nephews and their wives, and grand nephews and nieces all went out to eat.
I was invited, I didn't pay, don't know who did as long as it wasn't me.
Of course they all were graciously thanked.
Mike
If that don't work poobah can turn on his spigot of hot air!
Party was excellent.
My parents came into town.
My wife, parents, sister, nephews and their wives, and grand nephews and nieces all went out to eat.
I was invited, I didn't pay, don't know who did as long as it wasn't me.
Of course they all were graciously thanked.
Mike
The problem is: if the policy is they don't sell extended on refurbished, or that HP doesn't even really back refurbs for 1 year (as Linksys doesn't), then no matter who tells you otherwise they may not have authorization to promise it, and ultimately not honor even a written authorization.
I'd be fully convinced before I do anything other than want a refund, and then I'd want to know there is no way they can reneg on the written promise - unless the deal is still worth it completely absent a valid warranty.
I'd be fully convinced before I do anything other than want a refund, and then I'd want to know there is no way they can reneg on the written promise - unless the deal is still worth it completely absent a valid warranty.
Once he gets the sales receipt for the warranty it will include that laptop registered with warranty right then on the store receipt. Serial number and everything.
Actually all they have to do is scan the computer box at the register and it shows all warranties available at check out. It will show price of 1, 2, 3 year warranty if available for that length of time on that product.
If no warranty is shown at the register as an option they do not sell it for that product.
Walmart does the same and so did Circuit City.
Actually all they have to do is scan the computer box at the register and it shows all warranties available at check out. It will show price of 1, 2, 3 year warranty if available for that length of time on that product.
If no warranty is shown at the register as an option they do not sell it for that product.
Walmart does the same and so did Circuit City.
It sounds like they have their info mixed up. I used to work for HP briefly, and while I wasn't in the consumer side, I did know a bit about it. HP doesn't offer extended warranties on refurbs...but the retail outlets often do. If they will give you paperwork proving the warranty, I say still buy it. The nice thing about a retail store's warranty is that they will typically just replace the laptop with a comparable model...rather than try to repair or replace the part that's bad. Maybe Sam's Club is different...but as long as you have proof...$40 is a steal.
Sorry Deacon but they do on refurbs. That is why I posted it.
3-year Laptops and mini PCs | HP� Official Store
Quote:
HP 3-year Care Pack House Call Service for HP Pavilion Laptop PC
- � Extended coverage that begins on PC purchase date
� Coverage for HP Pavilion laptop PC (new or refurbished)
� Convenient tech support in your home or office with repair of most components
� Expert 24 x 7 toll-free phone, real-time chat, and e-mail support
�� Quote: Originally Posted by Hopalong X Sorry Deacon but they do on refurbs. That is why I posted it.
They have an add on extended warranty available when you register your PC/laptop/printer etc. on line at HP.
I beleive you have 30 days but could be 60 days from registration to buy the extended warranty from HP.
I have bought them twice that way.
A 3 year warranty on Dennis's lappy was under $150. More than Sams by far but available.
I beleive you have 30 days but could be 60 days from registration to buy the extended warranty from HP.
I have bought them twice that way.
A 3 year warranty on Dennis's lappy was under $150. More than Sams by far but available.
That's still buying direct. You misunderstood. You are buying a warranty direct from HP. HP doesn't offer extended warranties on refurbs through resellers.
�� Quote: Originally Posted by DeaconFrost That's still buying direct. You misunderstood. You are buying a warranty direct from HP. HP doesn't offer extended warranties on refurbs through resellers.
HP was offering me an extended warranty over the phone yesterday on this refurbished unit. $120.00 for one more year after their factory warranty runs out in May 2011.
We can close this thread out as I am returning the Laptop anyway.
Thank you all for your insight and help.
Dennis
Bummer.
Deacon
I got you now. I got lost in the semantics.
Bummer.
Deacon
I got you now. I got lost in the semantics.
�� Quote: Originally Posted by Hopalong X Dennis
Bummer.
Deacon
I got you now. I got lost in the semantics.
Bummer.
Deacon
I got you now. I got lost in the semantics.
Each time I talked to someone different I got a different answer.
Sounds like Home Land Security.....Nobody communicates with one another!
Will know at 1300hrs today when I actually talk to the horses mouth at Sam's!
�� Quote: Originally Posted by Hopalong X I got you now. I got lost in the semantics.
Deacon and Hoppy,
Don't feel bad. I got so frustrated over the bad information I was given that's would have been easy to make a mistake.
Nick, PooManUK, told me from the very beginning not to buy it. But being a stubborn person, as I am, went ahead and checked it out.
If and when I do buy a laptop it will be brand new out of the box with a warranty.
Have a great day everyone.
Don't feel bad. I got so frustrated over the bad information I was given that's would have been easy to make a mistake.
Nick, PooManUK, told me from the very beginning not to buy it. But being a stubborn person, as I am, went ahead and checked it out.
If and when I do buy a laptop it will be brand new out of the box with a warranty.
Have a great day everyone.
Just got this from HP....
We appreciate your time today. We apologize that Sam's club gave you a different information about extending your warranty. If you need additional information about warranty please do not hesitate to call us back. We're open 24/7 and our hotline is 1-800-474-6836.
If this does not fully answer your questions or further technical support is needed, please reply to this e-mail or visit the Customer Care Web site at: Hewlett Packard Technical Support - select a country or region
Thank you for contacting HP,
EMMYLOU
Your Customer Care Representative
We appreciate your time today. We apologize that Sam's club gave you a different information about extending your warranty. If you need additional information about warranty please do not hesitate to call us back. We're open 24/7 and our hotline is 1-800-474-6836.
If this does not fully answer your questions or further technical support is needed, please reply to this e-mail or visit the Customer Care Web site at: Hewlett Packard Technical Support - select a country or region
Thank you for contacting HP,
EMMYLOU
Your Customer Care Representative
YOU ARE NOT GOING TO BELIEVE THIS!!!!!!
I went to Sam's Club to return the laptop. The manager, who was supposed to have called me at 1300hrs, was in a meeting.
The Clerk at the return department, who was there yesterday, asked me why I was returning the laptop. I told him there was nothing wrong with the laptop the problem lies in the lack of warranty and an incompetent staffing in the Electronics Dept.
He called someone from the Electronics Dept. to come and make sure everything was in working order and all parts were in the box. Guess who came to check it??? The guy that told me that Sam's Club has NO warranties for Refurbished Electronics!!
He looked me right in the eye and asked if I would keep the product today if Sam's honored the 3 year warranty? I had to step back and gain my senses as I was about to reach over and choke him.
I asked him what changed his mind from yesterday's NO warranty policy to today with a warranty?
I politely told him I didn't want any part of him, the laptop, or Sam's Club Electronics Department. That I didn't care if the warranty was certified, written with his blood, or an offer for his first born child that he could take that laptop and stick it back on the shelf!!!
I then got all my money, in CASH, and left the clerk a note for the department head to call me.
Can you believe it that one day it's a NO deal to today the warranty is acceptable? WOW!!
I went to Sam's Club to return the laptop. The manager, who was supposed to have called me at 1300hrs, was in a meeting.
The Clerk at the return department, who was there yesterday, asked me why I was returning the laptop. I told him there was nothing wrong with the laptop the problem lies in the lack of warranty and an incompetent staffing in the Electronics Dept.
He called someone from the Electronics Dept. to come and make sure everything was in working order and all parts were in the box. Guess who came to check it??? The guy that told me that Sam's Club has NO warranties for Refurbished Electronics!!
He looked me right in the eye and asked if I would keep the product today if Sam's honored the 3 year warranty? I had to step back and gain my senses as I was about to reach over and choke him.
I asked him what changed his mind from yesterday's NO warranty policy to today with a warranty?
I politely told him I didn't want any part of him, the laptop, or Sam's Club Electronics Department. That I didn't care if the warranty was certified, written with his blood, or an offer for his first born child that he could take that laptop and stick it back on the shelf!!!
I then got all my money, in CASH, and left the clerk a note for the department head to call me.
Can you believe it that one day it's a NO deal to today the warranty is acceptable? WOW!!
�� Quote: Originally Posted by The Howling Wolves YOU ARE NOT GOING TO BELIEVE THIS!!!!!!
I went to Sam's Club to return the laptop. The manager, who was supposed to have called me at 1300hrs, was in a meeting.
The Clerk at the return department, who was there yesterday, asked me why I was returning the laptop. I told him there was nothing wrong with the laptop the problem lies in the lack of warranty and an incompetent staffing in the Electronics Dept.
He called someone from the Electronics Dept. to come and make sure everything was in working order and all parts were in the box. Guess who came to check it??? The guy that told me that Sam's Club has NO warranties for Refurbished Electronics!!
He looked me right in the eye and asked if I would keep the product today if Sam's honored the 3 year warranty? I had to step back and gain my senses as I was about to reach over and choke him.
I asked him what changed his mind from yesterday's NO warranty policy to today with a warranty?
I politely told him I didn't want any part of him, the laptop, or Sam's Club Electronics Department. That I didn't care if the warranty was certified, written with his blood, or an offer for his first born child that he could take that laptop and stick it back on the shelf!!!
I then got all my money, in CASH, and left the clerk a note for the department head to call me.
Can you believe it that one day it's a NO deal to today the warranty is acceptable? WOW!!
I went to Sam's Club to return the laptop. The manager, who was supposed to have called me at 1300hrs, was in a meeting.
The Clerk at the return department, who was there yesterday, asked me why I was returning the laptop. I told him there was nothing wrong with the laptop the problem lies in the lack of warranty and an incompetent staffing in the Electronics Dept.
He called someone from the Electronics Dept. to come and make sure everything was in working order and all parts were in the box. Guess who came to check it??? The guy that told me that Sam's Club has NO warranties for Refurbished Electronics!!
He looked me right in the eye and asked if I would keep the product today if Sam's honored the 3 year warranty? I had to step back and gain my senses as I was about to reach over and choke him.
I asked him what changed his mind from yesterday's NO warranty policy to today with a warranty?
I politely told him I didn't want any part of him, the laptop, or Sam's Club Electronics Department. That I didn't care if the warranty was certified, written with his blood, or an offer for his first born child that he could take that laptop and stick it back on the shelf!!!
I then got all my money, in CASH, and left the clerk a note for the department head to call me.
Can you believe it that one day it's a NO deal to today the warranty is acceptable? WOW!!
What a frustrating ordeal though.
$475 is �296 in British pounds ,my partner Lois has recently purchased a lappy ,a lenovo with much less spec and it cost �340 /$545 with no extended warranty.
i cant help thinking you turned down a very good deal , i would have asked them to throw in some extras as a sweetner for your runaround .
i cant help thinking you turned down a very good deal , i would have asked them to throw in some extras as a sweetner for your runaround .
�� Quote: Originally Posted by boohbah $475 is �296 in British pounds ,my partner Lois has recently purchased a lappy ,a lenovo with much less spec and it cost �340 /$545 with no extended warranty.
i cant help thinking you turned down a very good deal , i would have asked them to throw in some extras as a sweetner for your runaround .
i cant help thinking you turned down a very good deal , i would have asked them to throw in some extras as a sweetner for your runaround .
I have a feeling, don't know why, but I will be getting a phone call from him today making this deal a little sweeter.
I just googled images of the laptop and it looks really nice.
�� Quote: Originally Posted by boohbah I just googled images of the laptop and it looks really nice.
Stop tempting me boo....beside it has all my cookie crumbs on it, porn sites, dirty text messages to you, Derek's home phone number, Carl's typing and spelling software and Topper's dung in the packaging. So I would want a different one!
�� Quote: Originally Posted by The Howling Wolves I have a feeling, don't know why, but I will be getting a phone call from him today making this deal a little sweeter.
�� Quote: Originally Posted by The Howling Wolves �� Quote: Originally Posted by boohbah I just googled images of the laptop and it looks really nice.
Stop tempting me boo....beside it has all my cookie crumbs on it, porn sites, dirty text messages to you, Derek's home phone number, Carl's typing and spelling software and Topper's dung in the packaging. So I would want a different one!
Topper only leaves perfume.
He might leave something special for an ornery howling curr..
Sounds right to you boohbah?
He might leave something special for an ornery howling curr.
.Sounds right to you boohbah?
One thing about "refurbished" machines is the question "why" are they refurbished. Was it a faulty part, repossessed, damaged/scratched or even returned for no reason, etc.
When repairing a "returned" machine has the hdd, cpu etc. been changed to make it a now working unit (are all the replaced parts new ??). Is my OEM OS now legal as these parts may have been replaced. , Why are they reselling it so cheap ?
All these factors contribute to an extended warranty being a good idea. But one thing that many people may not realise is that these extentended warranties are usually not offered from the manufacturer or by the reseller but often by an outside underwriter like an insurance company which make money on the fact that maybe only 1 out of a 100 claim back within the extended warranty period.
This is why regardless of the product (washing machine, TV, fridge etc.) they give you a warranty price which covers the replacement cost which is usually much less than what you paid for it initially, as they've covered the cost from the other 50+ that don't claim.
Most of these companies rely on the fact that the unit should be fit for purpose and outlast the so said extended period.
I work for a large independent internet electrical reseller (which will remain nameless) and we use companies like this all the time (as this is the norm in our line of business)
One thing I will say though that is if you have a claim, these so called extented warranty companies will do everything in their power to put the blame on yourself, by claiming that you've opened the unit, changed memory and many other excuses to pass the blame and clear themselves of many claims.
Remember these companies have been around for many years and have very large and expensive legal representation so they will try every trick in the book
Believe me --- been there --- done that ---- and read the book ... just a heads up
When repairing a "returned" machine has the hdd, cpu etc. been changed to make it a now working unit (are all the replaced parts new ??). Is my OEM OS now legal as these parts may have been replaced. , Why are they reselling it so cheap ?
All these factors contribute to an extended warranty being a good idea. But one thing that many people may not realise is that these extentended warranties are usually not offered from the manufacturer or by the reseller but often by an outside underwriter like an insurance company which make money on the fact that maybe only 1 out of a 100 claim back within the extended warranty period.
This is why regardless of the product (washing machine, TV, fridge etc.) they give you a warranty price which covers the replacement cost which is usually much less than what you paid for it initially, as they've covered the cost from the other 50+ that don't claim.
Most of these companies rely on the fact that the unit should be fit for purpose and outlast the so said extended period.
I work for a large independent internet electrical reseller (which will remain nameless
) and we use companies like this all the time (as this is the norm in our line of business) One thing I will say though that is if you have a claim, these so called extented warranty companies will do everything in their power to put the blame on yourself, by claiming that you've opened the unit, changed memory and many other excuses to pass the blame and clear themselves of many claims.
Remember these companies have been around for many years and have very large and expensive legal representation so they will try every trick in the book
Believe me --- been there --- done that ---- and read the book ... just a heads up
Nick is right.
I asked the store and I asked HP if they could look up the records as to "WHY" this item was returned and no one had a answer for it.
Sam's Club warranty has an outside agency to handle the repairs and warranty service for them that is why it was only $40.00 for an extra 3 years.
In the early stage of this game I contacted the support tech group for a question I had about the 25 product key id on the bottom of the laptop that did not match up under Control Panel/System/ and activation and product key. The tech was clueless. HP wasn't any better.
With HP and their outsourcing techs I had to try 3 times to find a tech that spoke clearly and distinctively.
On my drive home I wanted to stop by the Casino and double down with it but then how would I explain to my wife that I didn't have a laptop nor any money to show for it.
I would have been in the Obituary Column the next day!!!
I asked the store and I asked HP if they could look up the records as to "WHY" this item was returned and no one had a answer for it.
Sam's Club warranty has an outside agency to handle the repairs and warranty service for them that is why it was only $40.00 for an extra 3 years.
In the early stage of this game I contacted the support tech group for a question I had about the 25 product key id on the bottom of the laptop that did not match up under Control Panel/System/ and activation and product key. The tech was clueless. HP wasn't any better.
With HP and their outsourcing techs I had to try 3 times to find a tech that spoke clearly and distinctively.
On my drive home I wanted to stop by the Casino and double down with it but then how would I explain to my wife that I didn't have a laptop nor any money to show for it.
I would have been in the Obituary Column the next day!!!
�� Quote: Originally Posted by Hopalong X Topper only leaves perfume.
He might leave something special for an ornery howling curr..
Sounds right to you boohbah?
He might leave something special for an ornery howling curr.
.Sounds right to you boohbah?
Excellent!
Hail to the Grand Boohbah!
Hail to the Grand Boohbah!
The ball is back in my court again. The pot has just been sweetened.
Just talked to the Electronic Mgr. and went over the scenario of the bate and switch with one of his employees.
He went to the computer and checked it and took the $ amount down so I said how about
$350 + the Sam's 3 year warranty thrown in. I told him to check from his side as to WHY it was returned or if it had been opened for repair.
HP has no record of them having it returned to them. HP warranty runs out May 2011 then Sam's club would kick in.
So my friends, what would you do?
ps. You will not be held responsible for my actions!
Just talked to the Electronic Mgr. and went over the scenario of the bate and switch with one of his employees.
He went to the computer and checked it and took the $ amount down so I said how about
$350 + the Sam's 3 year warranty thrown in. I told him to check from his side as to WHY it was returned or if it had been opened for repair.
HP has no record of them having it returned to them. HP warranty runs out May 2011 then Sam's club would kick in.
So my friends, what would you do?
ps. You will not be held responsible for my actions!
$350 and the 3 year warranty. Grab it and whistle a happy tune all the way home.
That is a $1K lappy. The new replacement is $1100 at Sams web site.
Mike
That is a $1K lappy. The new replacement is $1100 at Sams web site.
Mike
Dennis, I get the feeling that you really want this laptop otherwise you would have given up after you returned it.
If you can get at least 1 years warranty go out and buy it, the price is so good that it will be a good investment and you will get your new toy back to play with all over again.
If you can get at least 1 years warranty go out and buy it, the price is so good that it will be a good investment and you will get your new toy back to play with all over again.
�� Quote: Originally Posted by The Howling Wolves �� Quote: Originally Posted by boohbah I just googled images of the laptop and it looks really nice.
Stop tempting me boo....beside it has all my cookie crumbs on it, porn sites, dirty text messages to you, Derek's home phone number, Carl's typing and spelling software and Topper's dung in the packaging. So I would want a different one!
I would want a different one, too! Topper could hose it down for him.
Just like new again!
That would clean it up.
@Dennis. I think I would go for it. That is a heck of a discount.
@Dennis. I think I would go for it. That is a heck of a discount.
Kodi,
You are right about me wanting it. The question I keep asking myself is Do I Need It?
Have tonight to think about it or just flip a coin and whatever it lands on go with it.
I don't like treating myself I am a giver not a taker!
You are right about me wanting it. The question I keep asking myself is Do I Need It?
Have tonight to think about it or just flip a coin and whatever it lands on go with it.
I don't like treating myself I am a giver not a taker!
Do you need it? Probably not. Would you use it? Definitely.
Sounds like you'll use a duoble head sided coin and call heads. 
Fabe
Fabe
I love having a laptop around, it just makes it easy to get work done wherever I happen to be. I leave my desktop in its nook, and have a laptop in a magazine rack thing from the 50's next to my couch
Put us all out of our misery be a little 
think you are 18 again (can you remember that far back, i can't) you will enjoy using it
think you are 18 again (can you remember that far back, i can't) you will enjoy using it Wow! dennis .grab it b4 someone reads this thread and beats you to it.
�� Quote: Originally Posted by The Howling Wolves The ball is back in my court again. The pot has just been sweetened.
Just talked to the Electronic Mgr. and went over the scenario of the bate and switch with one of his employees.
He went to the computer and checked it and took the $ amount down so I said how about
$350 + the Sam's 3 year warranty thrown in. I told him to check from his side as to WHY it was returned or if it had been opened for repair.
HP has no record of them having it returned to them. HP warranty runs out May 2011 then Sam's club would kick in.
So my friends, what would you do?
ps. You will not be held responsible for my actions!
Just talked to the Electronic Mgr. and went over the scenario of the bate and switch with one of his employees.
He went to the computer and checked it and took the $ amount down so I said how about
$350 + the Sam's 3 year warranty thrown in. I told him to check from his side as to WHY it was returned or if it had been opened for repair.
HP has no record of them having it returned to them. HP warranty runs out May 2011 then Sam's club would kick in.
So my friends, what would you do?
ps. You will not be held responsible for my actions!
If they bite on $350, plus the 3 year warranty...I say go for it. If HP has no record of it, most likely it was a purchased as new, and returned before opening...much like some of the things found in Dell's Outlet store.
�� Quote: Originally Posted by derekimo �� Quote: Originally Posted by The Howling Wolves The ball is back in my court again. The pot has just been sweetened.
Just talked to the Electronic Mgr. and went over the scenario of the bate and switch with one of his employees.
He went to the computer and checked it and took the $ amount down so I said how about
$350 + the Sam's 3 year warranty thrown in. I told him to check from his side as to WHY it was returned or if it had been opened for repair.
HP has no record of them having it returned to them. HP warranty runs out May 2011 then Sam's club would kick in.
So my friends, what would you do?
ps. You will not be held responsible for my actions!
Just talked to the Electronic Mgr. and went over the scenario of the bate and switch with one of his employees.
He went to the computer and checked it and took the $ amount down so I said how about
$350 + the Sam's 3 year warranty thrown in. I told him to check from his side as to WHY it was returned or if it had been opened for repair.
HP has no record of them having it returned to them. HP warranty runs out May 2011 then Sam's club would kick in.
So my friends, what would you do?
ps. You will not be held responsible for my actions!
Nothing was wrong while I had it. Ran a bunch of tests and loaded some of my stuff like Malware and MSE. Was lacking all Windows updates and installed all of them at once to see if it hung up anywhere. Loaded all of them without any problems.
�� Quote: Originally Posted by The Howling Wolves �� Quote: Originally Posted by derekimo �� Quote: Originally Posted by The Howling Wolves The ball is back in my court again. The pot has just been sweetened.
Just talked to the Electronic Mgr. and went over the scenario of the bate and switch with one of his employees.
He went to the computer and checked it and took the $ amount down so I said how about
$350 + the Sam's 3 year warranty thrown in. I told him to check from his side as to WHY it was returned or if it had been opened for repair.
HP has no record of them having it returned to them. HP warranty runs out May 2011 then Sam's club would kick in.
So my friends, what would you do?
ps. You will not be held responsible for my actions!
Just talked to the Electronic Mgr. and went over the scenario of the bate and switch with one of his employees.
He went to the computer and checked it and took the $ amount down so I said how about
$350 + the Sam's 3 year warranty thrown in. I told him to check from his side as to WHY it was returned or if it had been opened for repair.
HP has no record of them having it returned to them. HP warranty runs out May 2011 then Sam's club would kick in.
So my friends, what would you do?
ps. You will not be held responsible for my actions!
Nothing was wrong while I had it. Ran a bunch of tests and loaded some of my stuff like Malware and MSE. Was lacking all Windows updates and installed all of them at once to see if it hung up anywhere. Loaded all of them without any problems.
Post a pic when you get it home.
Wolfy's new baby.
Wolfy's new baby.
�� Quote: Originally Posted by derekimo �� Quote: Originally Posted by The Howling Wolves �� Quote: Originally Posted by derekimo That's quite a deal, sounds like they want you to have it. Was anything wrong with it while you had it?
Nothing was wrong while I had it. Ran a bunch of tests and loaded some of my stuff like Malware and MSE. Was lacking all Windows updates and installed all of them at once to see if it hung up anywhere. Loaded all of them without any problems.
after I get wife up and changed.
�� Quote: Originally Posted by The Howling Wolves �� Quote: Originally Posted by derekimo �� Quote: Originally Posted by The Howling Wolves Derek,
Nothing was wrong while I had it. Ran a bunch of tests and loaded some of my stuff like Malware and MSE. Was lacking all Windows updates and installed all of them at once to see if it hung up anywhere. Loaded all of them without any problems.
after I get wife up and changed.
�� Quote: Originally Posted by Hopalong X Post a pic when you get it home.
Wolfy's new baby.
Wolfy's new baby.
More to follow after I finish downloading...
Topper can clean that for ya.
Sweet deal, I'm going to go poking around the electronics section today then Find myself a cheap laptop
Find myself a cheap laptop Brings a whole new meaning to the phrase downloading.
�� Quote: Originally Posted by Hopalong X Topper can clean that for ya.
Make sure Topper is packing an extra pack of "Softie Wipes" for my tender tush.
I hear my wife stirring so will get her up and then off I go.
That's great news now I can sleep at night !
�� Quote: Originally Posted by The Howling Wolves �� Quote: Originally Posted by derekimo �� Quote: Originally Posted by The Howling Wolves Derek,
Nothing was wrong while I had it. Ran a bunch of tests and loaded some of my stuff like Malware and MSE. Was lacking all Windows updates and installed all of them at once to see if it hung up anywhere. Loaded all of them without any problems.
after I get wife up and changed.
Attachment 110319
�� Quote: Originally Posted by marsmimar �� Quote: Originally Posted by The Howling Wolves �� Quote: Originally Posted by derekimo So did they accept your offer? If they do, I don't see how you would find a better deal.......legally.
after I get wife up and changed.
Attachment 110319
I looked at Square Trade Sunday when they told me Sam's wouldn't provide warranty.
Now that they will and throw the warranty in the $350 purchase the deal is done as soon as I can get over there.
thats good dennis,you'll be able to post whilst your on the toilet.(that should triple your post count!)
Tell me that thing doesn't have a web cam built in......talk about TMI !
It has a web cam!!!
�� Quote: Originally Posted by linnemeyerhere Tell me that thing doesn't have a web cam built in......talk about TMI !
�� Quote: Originally Posted by linnemeyerhere Tell me that thing doesn't have a web cam built in......talk about TMI !
Just got home from the Sam's Club Hospital and the delivery was a success.
Baby weighed in at 7# 3oz and is happy to be home..
Here's a couple of photos per your request..............
He's taking a nap so I have to be real quite.
Interesting story to follow and then we can end this post.
Baby weighed in at 7# 3oz and is happy to be home..
Here's a couple of photos per your request..............
He's taking a nap so I have to be real quite.
Interesting story to follow and then we can end this post.
Nice pics, I guess this whole incident drove the lappy to drinking 
Here's how it went down.... Today!!
Called Mgr and told him I would buy it at $350 with 3yr Sam's warranty thrown in and I was on my way at 1000hrs.
On my way, I thought what if that guy(Call him Mr. X) that gave me bad info one day and then bated me yesterday bought it for himself?
My reason for returning was...........Warranty Policy Issues Not Disclosed.
When I got to the store the Mgr went to computer and found out it was shipped back! Boy, did both of eye's light up.
He went to the back room just to make sure as he was about to offer me a brand new one, never out of the box.
I waited 20-30 minutes hoping he couldn't find it, hehehehhe, but he showed up with it with a Defective Tag On it written in Mr. X's hand writing.
The Manager gave me his business card with a note written on the back that during the next 3 years if anything goes wrong I was able to return it........No questions asked.
I think Mr. X is going to be on the hot seat when he reports to work and can't find my computer that he was going to get. Like to be a fly on the wall.
So this concludes this final chapter of the Lappy Saga.
New book out next year...Thank all of you who paid cash for this book. All proceeds will be donated to Mr. X's Retirement Package.
Have a great day everyone.
Called Mgr and told him I would buy it at $350 with 3yr Sam's warranty thrown in and I was on my way at 1000hrs.
On my way, I thought what if that guy(Call him Mr. X) that gave me bad info one day and then bated me yesterday bought it for himself?
My reason for returning was...........Warranty Policy Issues Not Disclosed.
When I got to the store the Mgr went to computer and found out it was shipped back! Boy, did both of eye's light up.
He went to the back room just to make sure as he was about to offer me a brand new one, never out of the box.
I waited 20-30 minutes hoping he couldn't find it, hehehehhe, but he showed up with it with a Defective Tag On it written in Mr. X's hand writing.
The Manager gave me his business card with a note written on the back that during the next 3 years if anything goes wrong I was able to return it........No questions asked.
I think Mr. X is going to be on the hot seat when he reports to work and can't find my computer that he was going to get. Like to be a fly on the wall.
So this concludes this final chapter of the Lappy Saga.
New book out next year...Thank all of you who paid cash for this book. All proceeds will be donated to Mr. X's Retirement Package.
Have a great day everyone.
Congratulations, Dennis; and happy computing!
Well done dennis enjoy!
Brings a tear to your eye. Hope you have a lot of enjoyment from your new baby.
Congratulations, Dennis! Enjoy your new baby.
I hope you haven't forgotten how to keep a little one safe and warm. She needs high sides on her crib and a nice warm blanket. To ensure her safety, you may want to get her a nice watch dog.
I hope you haven't forgotten how to keep a little one safe and warm. She needs high sides on her crib and a nice warm blanket. To ensure her safety, you may want to get her a nice watch dog.
Why can't I enjoy a computer purchasing experience like this? Oh that's right I went to HSN, I'm changing the errors of my ways !
Alan i think Dennis's experience was pretty rare ,at least in the UK it is , we wouldn't get a deal like that here
jealous .
jealous .
I don't know what it is about me but I never ever quit when it comes to my belief, my family, my job( when I was working) or my money.
I am very persistent when it comes to dealing with retailer's be it a car, tools, computer's or whatever I get what I paid for. If there is anything wrong or goes wrong I get it fixed or replaced or I don't leave until I talk to the top decision maker.
That's my story and I am sticking to it!
I am very persistent when it comes to dealing with retailer's be it a car, tools, computer's or whatever I get what I paid for. If there is anything wrong or goes wrong I get it fixed or replaced or I don't leave until I talk to the top decision maker.
That's my story and I am sticking to it!
As others have said, congrats on the new arrival Dennis. And as I said earlier, I'm jealous. If you and the missus ever need to go out for the weekend I volunteer to babysit the young'un.
�� Quote: Originally Posted by marsmimar As others have said, congrats on the new arrival Dennis. And as I said earlier, I'm jealous. If you and the missus ever need to go out for the weekend I volunteer to babysit the young'un.
Dennis, I have a family member with MS....not fun, not fun at all. Heres to a cure ! Alan
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