Thứ Năm, 28 tháng 7, 2016

need help on samsung laptop. part 1


tabatot

Okay I have a samsung laptop RV411.
So i closed the cover, and then opened it for transfer. However, I did not shut it down. So when I opened it, it turned black and it turned BSOD. It says KERNEL_DATA_INPAGE_ERROR. So I restarted my PC. Now, I cant get out of the POST. There is 2 available options F2 for setup and F4 for recovery. I pressed both and it went Please Wait... Forever! I used the recovery disk no luck. need help!



wilywombat

Hi Tabatot, welcome to sevenforums. Try inserting your installation DVD and carrying out a "repair install"
Repair Install
this will preserve all your user settings. Let us know how you get on...Good Luck!

tabatot

I cannot get on the DVD. When I insert my recovery disk nothing happens.

wilywombat

You should use your installation disk not your recovery disk for this. I would recommend following the instructions in the tutorial mentioned in my earlier post if you are unsure of how to carry this out.

tabatot

I tried to insert my Recovery Disk. Nothing happened.

Bill2

Insert the recovery disk, reboot, then keep tapping F12 right from the boot till you see the one time boot menu. On that list select the CD drive. You should now be able to boot from the recovery disk.

BTW, did samsung provide this recovery disk or you made it yourself?

tabatot

Samsung provided it.

tabatot

Quote�� Quote: Originally Posted by Bill2 View Post
Insert the recovery disk, reboot, then keep tapping F12 right from the boot till you see the one time boot menu. On that list select the CD drive. You should now be able to boot from the recovery disk.

BTW, did samsung provide this recovery disk or you made it yourself?

I tried to F12. Nothing happened.

Bill2

You need to keep tapping F12 repeatedly right from the start, its a bit tricky. Dont stop till you see the boot menu.

If it still doesnt work, tap F2 repeatedly to get into the bios and change the boot priority so the CD drive is first. Press F10 to save the changes and exit.

tabatot

Quote�� Quote: Originally Posted by Bill2 View Post
You need to keep tapping F12 repeatedly right from the start, its a bit tricky. Dont stop till you see the boot menu.

If it still doesnt work, tap F2 repeatedly to get into the bios and change the boot priority so the CD drive is first. Press F10 to save the changes and exit.
I cant get to F2 (BIOS). It says Please Wait... forever.

Bill2

OK, keep tapping F8 repeatedly at boot till you see the advanced boot menu. Select "Repair my computer", navigate to the command prompt.

Type chkdsk c: /R then hit Enter.

Let the chkdsk complete, reboot.



wilywombat

Even if you get it to boot from the DVD drive, you still need a proper 32 /64 bit installation disc to carry out a "repair install". You will need to obtain one of those before proceeding. OEM's recovery disk cannot be used for repair install

tabatot

Quote�� Quote: Originally Posted by Bill2 View Post
OK, keep tapping F8 repeatedly at boot till you see the advanced boot menu. Select "Repair my computer", navigate to the command prompt.

Type chkdsk c: /R then hit Enter.

Let the chkdsk complete, reboot.
F8 still doesnt do anything.

tabatot

Need help.

Bill2

OK, lets try different approaches.

1) It could be a boot sector virus. Try the kaspersky rescue cd.

Download FREE Bootable Rescue CDs from Kaspersky, BitDefender, Avira, F-Secure and Others - Tweaking with Vishal

The only issue is whether the computer will be able to boot from the cd.

2) Possible RAM error. Try swapping out the RAM sticks- that is change their respective slots or take out all but one stick, then try reboot.

3) Possible bad hard drive. I dont know what brand hard drive you have but you can download the specific diagnostic and run it.

HD Diagnostic

Edit: See if you can boot from a bootable usb stick (or a linux live cd). Heres how to make one (method 2):

USB Windows 7 Installation Key Drive - Create

If you can, navigate to the folder c:\windows\minidump and copy any .dmp files in it, upload them here.

http://www.sevenforums.com/tutorials...en-forums.html

tabatot

I just cant move.

Bill2

Quote�� Quote: Originally Posted by tabatot View Post
I just cant move.
Well, if you've tried out all the things I suggested and its still no go, then there are 2 more things I can think of:

1) Take out the hard drive from the laptop. Now try to boot from the cd rom using any bootable disk available. If that doesnt work, try with an external dvd drive.

2) Hook up the hard drive to another computer, then run chkdsk and drive diagnostics to determine whether its good.

theog

Quote�� Quote: Originally Posted by Bill2 View Post
Quote�� Quote: Originally Posted by tabatot View Post
I just cant move.
Well, if you've tried out all the things I suggested and its still no go, then there are 2 more things I can think of:

1) Take out the hard drive from the laptop. Now try to boot from the cd rom using any bootable disk available. If that doesnt work, try with an external dvd drive.

2) Hook up the hard drive to another computer, then run chkdsk and drive diagnostics to determine whether its good.
Hi Bill2
One more thing the OP could try:
1) Remove Power cable.
2) Remove Battery.
3) Than hold down Power button for 30 Sec's
4) Refit all.
Ray.

Bill2

Sure, Ray. I'm mystified why the OP's not able to boot from dvd etc.

theog

From what I have read in the OP's posts, Notebook is not getting past BIOS post.

Bill2

tabatot, please try tapping the Esc key at boot, maybe that'll show up the boot menu.



tabatot

It just shows black screen.

Bill2

Have you tried the suggestions in posts no. 17 and 18?

wuzza

how no one replys to my threads?

tabatot

Quote�� Quote: Originally Posted by Bill2 View Post
Have you tried the suggestions in posts no. 17 and 18?
Does the recovery disk is bootable?

Bill2

Yes, the recovery disk should be bootable.

Another thing you can try is removing the optical drive, then reboot.

tabatot

It seems to boot in the recovery disk. Now what?

Bill2

Quote�� Quote: Originally Posted by tabatot View Post
It seems to boot in the recovery disk. Now what?
Thats good news. Just follow the onscreen prompts till the recovery is complete.

But hey, you need to tell us more instead of replying in one liners. What exactly did you do that enabled the computer to boot from that disk while earlier this was not working?

tabatot

I just removed my HDD. But now, it cant repair because there is no HDD available lol.

Bill2

Quote�� Quote: Originally Posted by tabatot View Post
I just removed my HDD. But now, it cant repair because there is no HDD available lol.
OK, so we have progress. You need to hook up that drive to a working computer and run diagnostics on it till it is proved wthether the drive is good or bad. You can also try backing up the data on that drive to the working computer's internal drive, then wipe it, format and repartition, then replug it into the bad computer.

SSD / HDD : Optimize for Windows Reinstallation

tabatot

If i Diskpart clean all my HDD. Will all the FILES in my HDD will be lost?



Bill2

Quote�� Quote: Originally Posted by tabatot View Post
If i Diskpart clean all my HDD. Will all the FILES in my HDD will be lost?
Yes.

tabatot

Its says I have to clean all. But I dont wanna clean my other HDD. how to?

Bill2

Clean All doesnt mean Clean all disks. It just wipes the disk you selected using the select disk command. And for heaven's sake read that tutorial properly and make sure you dont end up wiping the working drive on the other computer.

tabatot

Okay thanks ill post what will happen later.

wilywombat

Please read my suggestion earlier...if you boot from an INSTALLATION DVD instead of a RECOVERY DVD you can attempt a "repair install" which should not trash your settings or files

tabatot

Okay UPDATE.

I tried to plugin the HDD of my laptop to my PC. Then it said, there is something wrong error booting the HDD. etc. So I booted it up with My bootable Win7 Disc, However. Its stuck on the Windows 7 LOADING LOGO. However, If I use the HDD of my PC it will boot up normally. Help?

Bill2

Quote�� Quote: Originally Posted by tabatot View Post
Okay UPDATE.

I tried to plugin the HDD of my laptop to my PC. Then it said, there is something wrong error booting the HDD. etc. So I booted it up with My bootable Win7 Disc, However. Its stuck on the Windows 7 LOADING LOGO. However, If I use the HDD of my PC it will boot up normally. Help?
Theres no point in trying to boot from the bad hard drive because its messed up. Boot from your PC's hard drive, then run diagnostics on the bad drive.

tabatot

Do I need to connect it ? But I only have 1 connector.

Bill2

Quote�� Quote: Originally Posted by tabatot View Post
Do I need to connect it ? But I only have 1 connector.
One option is to get hold of a usb case and cable for the drive. Before that, try installing windows from a usb flash drive.

USB Windows 7 Installation Key Drive - Create

And what dvd is this? Not the recovery disk I hope.

tabatot

Its the recovery disk that samsung provided. Why?



Bill2

Quote�� Quote: Originally Posted by tabatot View Post
Its the recovery disk that samsung provided. Why?
Oh, OK. My bad. I thought you were trying to clean install windows. Carry on.

tabatot

Can I boot a CD from a bad hard drive? Cause it wont load up.

Bill2

Quote�� Quote: Originally Posted by tabatot View Post
Can I boot a CD from a bad hard drive? Cause it wont load up.
I dont know what that means. You either boot from the CD or the hard drive. if the hard drive is bad and you boot from the CD, you can reinstall windows and set it right.

tabatot

I did that but its only at the Windows Loading LOGO. Note: I booted up the CD.

tabatot

BUMP.

tabatot

BUMP.

wilywombat

Tabatot, please print out the instructions in thsi tutorial:-
Repair Install
Put a copy of Windows 7 Ultimate 32bit Installation DVD into your DVD/CD drive(Important:- This does NOT work with a Samsung recovery disk) If you do not have a copy of the installation disk you will need to either get on or borrow one.
Then switch on but as you do keep tapping "f2", this will allow you to access your BIOS settings. When the screen comes on select the tab that allows you to choose the boot order and set the first boot device to "DVD/CD" and then select "f10" to save your settings. Reboot and this should then boot your system from the installation dvd.
Once it has come to the selection screen, follow exactly the repair install instructions you printed earlier. Then please let us know how you got on with it.

tabatot

i did that already . now its stucked on the starting windows logo. i already set the boot priority

theog

Quote�� Quote: Originally Posted by wilywombat View Post
Tabatot, please print out the instructions in thsi tutorial:-
Repair Install
Put a copy of Windows 7 Ultimate 32bit Installation DVD into your DVD/CD drive(Important:- This does NOT work with a Samsung recovery disk) If you do not have a copy of the installation disk you will need to either get on or borrow one.
Then switch on but as you do keep tapping "f2", this will allow you to access your BIOS settings. When the screen comes on select the tab that allows you to choose the boot order and set the first boot device to "DVD/CD" and then select "f10" to save your settings. Reboot and this should then boot your system from the installation dvd.
Once it has come to the selection screen, follow exactly the repair install instructions you printed earlier. Then please let us know how you got on with it.
You can only do a Repair Install from the Windows desktop, not by booting the DVD.

theog

Quote�� Quote: Originally Posted by Bill2 View Post
OK, lets try different approaches.

1) It could be a boot sector virus. Try the kaspersky rescue cd.

Download FREE Bootable Rescue CDs from Kaspersky, BitDefender, Avira, F-Secure and Others - Tweaking with Vishal

The only issue is whether the computer will be able to boot from the cd.

2) Possible RAM error. Try swapping out the RAM sticks- that is change their respective slots or take out all but one stick, then try reboot.

3) Possible bad hard drive. I dont know what brand hard drive you have but you can download the specific diagnostic and run it.

HD Diagnostic

Edit: See if you can boot from a bootable usb stick (or a linux live cd). Heres how to make one (method 2):

USB Windows 7 Installation Key Drive - Create

If you can, navigate to the folder c:\windows\minidump and copy any .dmp files in it, upload them here.

http://www.sevenforums.com/tutorials...en-forums.html
Have run the HD Dianostic tool?



tabatot

I just cant boot from the DRIVE nor the CD/DVD and the USB.

theog

Quote�� Quote: Originally Posted by tabatot View Post
i did that already . now its stucked on the starting windows logo. i already set the boot priority
You are boot from DVD drive here. yes or No?

Using to threads make it hard work for use.
Windows 7 Disc stucked on Loading

tabatot

yes im booting from cd drive

theog

Download the HD Dianostic tool & run from CD.

tabatot

Okay UPDATE. The disk is failing and its only 2 weeks old. Factory defect maybe?

theog

Make sure you return to Retailer.

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