Error 41 Kernal Power BSOD desperate for help! part 1

hambo

My Acer laptop running Windows 7 Ultimate has started to crash to BSOD and auto reboot on a fairly regular basis.. I have attached the minidump as instructed - any help would be greatly appreciated.

ttran

�� Quote: Originally Posted by hambo

My Acer laptop running Windows 7 Ultimate has started to crash to BSOD and auto reboot on a fairly regular basis.. I have attached the minidump as instructed - any help would be greatly appreciated.

Hambo hi and welcome

These nine were fairly easy. Most point to some hardware problem and specifically to memory.
To test yours;

Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.

You also have some seriously old drivers that need updating. See the list below.

Let us know if you need assistance

Ken

How To Find Drivers:

Quote:

- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads




Analysis

Code:

 Microsoft (R) Windows Debugger Version 6.11.0001.404 X86 Copyright (c) Microsoft Corporation. All rights reserved.   Loading Dump File [C:\Users\K\Desktop\New folder\072710-22588-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available  Symbol search path is: SRV*C:\symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols *http://msdl.microsoft.com/download/symbols Executable search path is:  Windows 7 Kernel Version 7600 MP (2 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Built by: 7600.16539.amd64fre.win7_gdr.100226-1909 Machine Name: Kernel base = 0xfffff800`02c12000 PsLoadedModuleList = 0xfffff800`02e4fe50 Debug session time: Mon Jul 26 22:02:51.802 2010 (GMT-4) System Uptime: 0 days 3:12:57.846 Loading Kernel Symbols ............................................................... ................................................................ ................................................ Loading User Symbols Loading unloaded module list ..... ******************************************************************************* *                                                                             * *                        Bugcheck Analysis                                    * *                                                                             * *******************************************************************************  Use !analyze -v to get detailed debugging information.  BugCheck 7A, {fffff6fc40006d28, ffffffffc0000185, 3e3cb860, fffff88000da5f3c}  *** WARNING: Unable to verify timestamp for win32k.sys *** ERROR: Module load completed but symbols could not be loaded for win32k.sys GetPointerFromAddress: unable to read from fffff80002eba220 Probably caused by : memory_corruption  Followup: memory_corruption ---------

Old drivers from before win 7 was out that need updating

Code:

rixdpx64.sys        fffff880`0495b000    fffff880`049b2000    0x00057000    0x455e8712    11/18/2006 00:07:46                         SiLib.sys        fffff880`0528d000    fffff880`0529b000    0x0000e000    0x45c90bb2    2/6/2007 19:13:54                         DSI_SiUSBXp_3_1.sys        fffff880`0585a000    fffff880`05864000    0x0000a000    0x45c90c16    2/6/2007 19:15:34                         winbondcir.sys        fffff880`049b2000    fffff880`049ca000    0x00018000    0x460a0211    3/28/2007 01:50:09                         ayjecr58.SYS        fffff880`04800000    fffff880`04876000    0x00076000    0x47eb9212    3/27/2008 08:24:50                         VSTCNXT6.SYS        fffff880`0532e000    fffff880`053f9000    0x000cb000    0x48f69046    10/15/2008 20:52:22                         VSTAZL6.SYS        fffff880`052dc000    fffff880`0532e000    0x00052000    0x48f69096    10/15/2008 20:53:42                         VSTDPV6.SYS        fffff880`05866000    fffff880`059da000    0x00174000    0x48f69189    10/15/2008 20:57:45                         ISODrv64.sys        fffff880`03db1000    fffff880`03dcf000    0x0001e000    0x4991474a    2/10/2009 05:22:18                         ElbyCDIO.sys        fffff880`03dcf000    fffff880`03dd9000    0x0000a000    0x499aefbb    2/17/2009 13:11:23                         netw5v64.sys        fffff880`04c0f000    fffff880`0514a000    0x0053b000    0x49cbab84    3/26/2009 12:21:24                         vpcnfltr.sys        fffff880`03c9f000    fffff880`03cb4000    0x00015000    0x49e5755d    4/15/2009 01:49:17                         vpcusb.sys        fffff880`03f18000    fffff880`03f35000    0x0001d000    0x49e57560    4/15/2009 01:49:20                         vpchbus.sys        fffff880`03f46000    fffff880`03f82000    0x0003c000    0x49e57560    4/15/2009 01:49:20                         vpcvmm.sys        fffff880`03cde000    fffff880`03d34f00    0x00056f00    0x49e57562    4/15/2009 01:49:22                         b57nd60a.sys        fffff880`0514a000    fffff880`05192000    0x00048000    0x49f4422f    4/26/2009 07:14:55                         spldr.sys        fffff880`0165a000    fffff880`01662000    0x00008000    0x4a0858bb    5/11/2009 12:56:27                         GEARAspiWDM.sys        fffff880`049e8000    fffff880`049f5000    0x0000d000    0x4a1151c0    5/18/2009 08:17:04                         amdxata.sys        fffff880`00db0000    fffff880`00dbb000    0x0000b000    0x4a12f2eb    5/19/2009 13:56:59                         nvraid.sys        fffff880`00e32000    fffff880`00e5b000    0x00029000    0x4a13a5ac    5/20/2009 02:39:40                         DefragFS.SYS        fffff880`0213e000    fffff880`0215a000    0x0001c000    0x4a29365e    6/5/2009 11:14:38

Jonathan_King

First of all, please run system file check:
SFC /SCANNOW Command - System File Checker

Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads

You have some really out of date drivers, please update them now:

Code:

fffff880`049b2000 fffff880`049ca000   winbondcir winbondcir.sys Wed Mar 28 12:50:09 2007 (460A0211) fffff880`0528d000 fffff880`0529b000   SiLib    SiLib.sys    Wed Feb 07 06:13:54 2007 (45C90BB2) fffff880`0495b000 fffff880`049b2000   rixdpx64 rixdpx64.sys Sat Nov 18 11:07:46 2006 (455E8712 fffff880`04800000 fffff880`04876000   ayjecr58 ayjecr58.SYS Thu Mar 27 19:24:50 2008 (47EB9212)

Third party antivirus software is known for causing BSODs. Please remove ENod set32 completely for testing purpose, then replace by Microsoft security essential for protection
How to uninstall or remove ESET Nod32 antivirus totally?
http://www.microsoft.com/security_essentials

Finally, almost all of the crash dump point to memory corruption, Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.

BUGCHECK SUMMARY:

Code:

BugCheck 7A, {fffff6fc40006d28, ffffffffc0000185, 3e3cb860, fffff88000da5f3c}  *** WARNING: Unable to verify timestamp for win32k.sys *** ERROR: Module load completed but symbols could not be loaded for win32k.sys GetPointerFromAddress: unable to read from fffff80002eba220 Probably caused by : memory_corruption  Followup: memory_corruption --------- BugCheck 7A, {fffff6fc50021030, ffffffffc0000185, 1b2aa820, fffff8a004206916}  Probably caused by : discache.sys ( discache!DispModifyObjectLru+2d2 )  Followup: MachineOwner --------- BugCheck 7A, {fffff6fc40006f00, ffffffffc0000185, 7708c860, fffff88000de0f3c}  *** WARNING: Unable to verify timestamp for win32k.sys *** ERROR: Module load completed but symbols could not be loaded for win32k.sys GetPointerFromAddress: unable to read from fffff80002eb2220 Probably caused by : memory_corruption  Followup: memory_corruption --------- BugCheck 7A, {fffff6fb80000000, ffffffffc0000185, 58124880, fffff70000000000}  Probably caused by : volsnap.sys ( volsnap!VspCleanupVolumeSnapshot+49 )  Followup: MachineOwner --------- BugCheck 7A, {fffff6fc400066f0, ffffffffc0000185, 46e3e860, fffff88000cde93c}  Unable to load image \SystemRoot\System32\Drivers\sptd.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for sptd.sys *** ERROR: Module load completed but symbols could not be loaded for sptd.sys *** WARNING: Unable to verify timestamp for win32k.sys *** ERROR: Module load completed but symbols could not be loaded for win32k.sys GetPointerFromAddress: unable to read from fffff80002eab220 Probably caused by : memory_corruption  Followup: memory_corruption ---------

Let us know if you need help

Tuan

Guest

Looks like SPTD.sys is the issue. Please remove Daemon Tools or whatever other CD virtualization program you are using.

Run this STPD installer/uninstaller to completely remove SPTD when you're done: DuplexSecure - Downloads

EDIT: I see ttran posted first.