HELP for Newbie part 1

Seamus

Yesterday, I installed Windows 7 on my computer (I was previously running Vista). Windows Update informed me that I had 39 to load. I said ok and pressed the button. However, when it got to 89% loaded it froze! I've tried installing the updates again but nothing happens. Any help here would be appreciated.

Seamus

Do not install all updates at once.Try install updates i.e five at time.

Seamus

Hi! Tried that...no luck. I am at this moment running the MS Update Standalone Package that is supposed to cure this problem. It's been running for 10 minutes now looking for updates !

Seamus

Reset WU in aggressive mode How do I reset Windows Update components? and try install standalone versions

Seamus

In aggresive mode, it ran halfway and then the following appeared:

Service 'Windows Update'(WUAUSERV) could not be stopped. Verify that you have sufficient privileges to stop system services.

Seamus

Uninstall all 3p security software (firewall,antivirus,antispyware) if it don't help import my fix to registry for Windows Update + restart

Guest

Still the same, I'm afraid. Deleted 3P products, loaded the Reg fix and tried to download 1 update......nothing. Mind you, I've got the update icon showing saying 89% downloaded, again.

Guest

Do you think the information in this Blog would help?

Solving setup errors by using the SubInACL tool to repair file and registry permissions - Aaron Stebner's WebLog - Site Home - MSDN Blogs

Guest

1.Check data & time both in OS and in BIOS.
2.Run cmd.exe with elevated previlliges (right click on cmd.exe as admin)

and type:

sfc /scannow

if nothing help:

Download & run VistaSysInfoTool http://www.vistax64.com/attachments/...ms-sysinfo.exe (select all in this) and make log

Additonally find in C:\Windows\Logs\CBS folder CBS.log file -both log from VistaSysInfo and CBS.log attache to post.


EDIT

Quote:

Do you think the information in this Blog would help?

Solving setup errors by using the SubInACL tool to repair file and registry permissions - Aaron Stebner's WebLog - Site Home - MSDN Blogs

This solutions is applicable for 2000/XP not for newest systems.Original permissions in Vista/Windows 7 are much more subtle and doing it it will be really permissions violation in the system and it may help only if you have Wu error 8007005.I know for mostly persons with Vista/Win 7 which tried this atom bomb on your system it didn't help.

Why are you asking about this method?Do you have error code 8007005?

Guest

No, no error code. I was just "clutching at straws" *s*

Seamus

So,do it what I asked you in my previous post.

Seamus

I don't have permission to attach the CBS file

Seamus

�� Quote: Originally Posted by Seamus

I don't have permission to attach the CBS file

Possibly this file is too big to attache.Pack it and upload it on RapidShare: 1-CLICK Web hosting - Easy Filehosting and past here URL to uploaded file.

Seamus

I don't have permission to open the file.

linnemeyerhere

�� Quote: Originally Posted by Seamus

I don't have permission to open the file.

To have able to open it right click on file in Windows\logs\CBS folder,choose "copy" and paste in i.e on your desktop,next upload this one from from your desktop

Guest

Uploading to Rapidshare

Guest

�� Quote: Originally Posted by Seamus

Uploading to Rapidshare

OK,but I need url address to uploaded file.

Guest

RapidShare: 1-CLICK Web hosting - Easy Filehosting

Guest

Just for the sake of it by chance if you minimize the update window is there a command waiting for your attention behind. When my system freezes up during several win 7 updates it was because an action on my part was needed and it was hidden. Just saying?

Guest

@Seamus

Do both things at once

1.Disable all shell extensions whom belongs to 3p applications by using this soft http://www.nirsoft.net/utils/shexview.html
2.Disable all 3p aplications processes and services (clean boot procedure) How to Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista,next restart and try again install updates

Seamus

Good morning ! Well, I did everything you advised but it's still the same. I still get the icon saying downloading 89%. If I could clear that 89% of downloaded files do you think that would cure the problem? I do appreciate all the help and time you are giving me.

Seamus

Maybe will try this hard method.I have never done this before,but always is the first time:

You have such error:

Quote:

Problem signature:
P1: TrustedInstaller.exe
P2: 6.1.7600.16385
P3: 4a5bc1b4
P4: msvcrt.dll
P5: 7.0.7600.16385
P6: 4a5bda6f
P7: c00000fd
P8: 0000b4ac
P9:
P10:

Attached files:
C:\Windows\Temp\WERF631.tmp.appcompat.txt
C:\Windows\Temp\WERF75A.tmp.WERInternalMetadata.xml
C:\Windows\Temp\WERF77A.tmp.hdmp
C:\Windows\Temp\WERFB52.tmp.mdmp

attache above files to post.

Download & run Process Monitor Process Monitor,when you run PM,try again install only one any update -when WU return error,save log in PM as *.PML format, pack it to *.rar or *.7z format and upload on RapidShare: 1-CLICK Web hosting - Easy Filehosting

Seamus

Hi, WU doesn't return an error. It just sits there saying it's downloading but doing nothing.

Seamus

I last successfully updated windows on the 15th. Should I do a System Restore to there and then try to download other updates one at a time?

Seamus

�� Quote: Originally Posted by Seamus

I last successfully updated windows on the 15th. Should I do a System Restore to there and then try to download other updates one at a time?

Yes use system restore if you have good check point

Seamus

No, that didn't work. Here's the log file:

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Guest

I need also files who I asked you in post 22

Quote:

C:\Windows\Temp\WERF631.tmp.appcompat.txt
C:\Windows\Temp\WERF75A.tmp.WERInternalMetadata.xml
C:\Windows\Temp\WERF77A.tmp.hdmp
C:\Windows\Temp\WERFB52.tmp.mdmp

Guest

Those files are not in Temp.

Guest

�� Quote: Originally Posted by Seamus

Those files are not in Temp.

In this cas you have generate new dumpchecks files manually.

run task manager,next Run again Windows Update ,next go to task manager ,right click on Windows Update Application and choose "go to process"



next create *.DMP files for explorer.exe and wuauclt.exe

next click "show prcesses for all users"

,go to services list


choose wuauserv ,right click on it,go to process,it will redirect to one of many svchost processes,right click on highlighted svchost.exe and choose "create dump file",in Processes tab find TrustedInstaller.exe and also create dump file for it.

All dump files pack to *.zip or *rar and attache to post

Guest

Hi ! I am uploading the dump files to Rapidshare as they are too large to attach here, but it looks like it is going to take about an hour to do so! I will send the link when done. Witrh regards to TrustedInstaller.exe, it is not showing in the Processes tab. It is showing in Services but not Processes.

Seamus

Here they are!

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Seamus

Not too much any susspicious in your logs ...

Check below things:

1.Delete folder C:\Users\User\AppData\LocalLow\HPAppData
2.In regedit (Start>>Search>>regedit) delete key HKEY_CURRENT_USER\Software\Microsoft\Windows\Shell\AttachmentExecute


+ restart

Seamus

Hi ! The HPAppData folder was not on my Hard Drive. I deleted AttachmentExecute. Restarted and tried to download various updates. Each one said it was 99% downloaded but nothing else happens. I was wondering, is there a special file where the downloaded files are stored before being loaded into the Hard Drive?

Seamus

�� Quote: Originally Posted by Seamus

Hi ! The HPAppData folder was not on my Hard Drive.

Are you sure you can see hidden folders too?Folder C:\Users\User\AppData is hidden and of course it's subfolders too.To have it visible you have go to Control Panel>>Folder Options and check "Show hidden files and folders" or use any 3p file manager i.e Total Commander

Quote:

I was wondering, is there a special file where the downloaded files are stored before being loaded into the Hard Drive?

All files are downloaded to C:\Windows\SoftwareDistribution folder.You have strange problems with installing updates not with downloading,you said you cannot even install standalone updates from Micrososft Download Center Microsoft Download Center: Download Category Search Results so download location have nothing to that.

Try methods from posts 8-10 of this thread Windows Updates Fail, repeatedly

If it also fail make repair install Repair Install

Seamus

I'm wondering about one more thing from your post 5

Quote:

In aggresive mode, it ran halfway and then the following appeared:

Service 'Windows Update'(WUAUSERV) could not be stopped. Verify that you have sufficient privileges to stop system services.

That means "MS Fix it" could not stop this service due to unidentified reasons

Try below also:

1.Turn off and next turn on back system protection - System Protection - Turn On or Off

2.Import this fix to registry wuauservWIn7disable.zip (It disable WU service through registry,to apply changes it require reboot computer) +restart
3.Delete manualy C:\Windows\SoftwareDistribution folder
4.Run again "MS Fix it" from KB971058 in aggressive mode
5.Go to Start>>Search>>services and make sure Windows Update service again is set to AUTO(DelAYED) and started,if not,fix it manually.

Guest

Good morning ! When I turn System Protection off, do you want me to also delete All Restore Points?

Guest

�� Quote: Originally Posted by Seamus

Good morning ! When I turn System Protection off, do you want me to also delete All Restore Points?

Yes.You don't need them any longer (you tried already),and they would cuase some issues.

Guest

Everything worked perfectly until I tried to download 1 update. It stopped at 45%.

Guest

�� Quote: Originally Posted by Seamus

Everything worked perfectly until I tried to download 1 update. It stopped at 45%.

Two questions:

1.What happen if you try install the same update from Microsoft Download Center Microsoft Download Center: Download Category Search Results (not from Windows Update)?

2.In services.msc can you stop and run Windows Updates service without any problem?

Guest

1. It downloads ok, but when I open it the WU Standalone Installer appears looking for installed updates. Nothing happens.

2. Yes, it turns On and Off ok.

Seamus

�� Quote: Originally Posted by Seamus

1. It downloads ok, but when I open it the WU Standalone Installer appears looking for installed updates. Nothing happens.

Strange

Quote:

2. Yes, it turns On and Off ok.

It's OK now.

Try these three things:

1.Reset transaction on allive system

Run cmd.exe with administrative previlliges (right click on cmd.exe as admin) and type:

fsutil resource setautoreset true c:\

next restart computer and try again WU

2.Reset transaction (more precisely) -hard method

run computer in Safe Mode with Command Prompt

//what is "safe mode with command prompt" you can find here Advanced Boot Options //


and type:

cd %windir%\system32\config\txr

press ENTER

attrib -r -s -h *

press ENTER

del *

press ENTER

cd c:\windows\System32\SMI\Store\Machine

press ENTER

Attrib �a �h �s *.TM*

press ENTER

Del *.TM*

press ENTER
next restart in Normal Mode and try install updates again

if nothing still help let see you will be able to run Readiness Tool Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2

when it finish,find CheckSur.log file in C:\Windows\Logs\CBS folder and attache to post

Seamus

{cd %windir%\system32\config\txr

press ENTER

attrib -r -s -h *

press ENTER

del *

press ENTER
}

Received this error message:

The process cannot access the file because it is being used by another process.
C:\Windows\Syastem32\config\TxR {6cced301-6e01-11de-8bed-001e0bcd1824}TMContainer 00000000000000000002.regtrans-ms

Seamus

�� Quote: Originally Posted by Seamus

{cd %windir%\system32\config\txr

press ENTER

attrib -r -s -h *

press ENTER

del *

press ENTER
}

Received this error message:

The process cannot access the file because it is being used by another process.
C:\Windows\Syastem32\config\TxR {6cced301-6e01-11de-8bed-001e0bcd1824}TMContainer 00000000000000000002.regtrans-ms

That's interesting LOL.Burn any linux i.e Ubuntu,boot it and by using linux complete operation (empty this folder and do other remains things).You cannot leave this error.

linnemeyerhere

May I clarify what exaclty you have to do (you may not fully understands commands)

in Windows\System32\config\TxR

-delete all files

in windows\System32\SMI\Store\Machine

delete only:
*.TM*,*.blf,*.regtrans-ms files

Seamus

ok, downloading Ubuntu now. At the speed of the download, it's going to take a couple of hours lol

Seamus

Hi Flavius ! You need a rest from me ! LOL Have a nice weekend and, if it's ok, I'll come back to you on Monday?

Guest

�� Quote: Originally Posted by Seamus

Hi Flavius ! You need a rest from me ! LOL Have a nice weekend and, if it's ok, I'll come back to you on Monday?

Nice weekend for you too .I'll be on Monday on forum too.

Guest

Let me just add my two cents here. Flavius your a champ. This sevenforum group is outstanding and few forums have the quality and integrity shown by it's members that this one does ! Keep up the good work all of you and you know who you are !

Guest

I second that !!

Guest

Good morning Flavius. A miracle has happened! My computer has started to download the updates! I haven't done anything to it since your last instruction but it's just automatically downloading.

Seamus

�� Quote: Originally Posted by Seamus

Good morning Flavius. A miracle has happened! My computer has started to download the updates! I haven't done anything to it since your last instruction but it's just automatically downloading.

Very strange ,of of course I glad it's has solved itself . If you ever time you will have similar issue with WU, make instructruction which I gave you in posts 43-44.

Guest

I will, and THANK YOU very much for your time and effort *s*