Windows Live Messenger Will Not Open part 1

erroroperator

As of late, Windows Live Messenger refuses to open. Whenever I click the shortcut to open WLM, I receive the following message:

Quote:

Windows Live Messenger has stopped working.
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

That's it; there is no error number included.

I have tried multiple un- and reinstalls to no avail.

I have tried downloading older versions of WLM and upgrading them; the older versions work correctly, however, the new one does not.

I have tried various solutions offered in this forum and other forums.

I do not believe it has anything to do with my anti-virus programs. Windows Live Messenger ran perfectly with both Kaspersky and Malwarebyte's running for a year (how long I have had this computer) It randomly stopped working after my Kaspersky license expired.

I reformatted my computer and Windows Live Messenger worked for a less than a day with Malwarebyte's and AVG installed. AVG was uninstalled and Windows Live Messenger will still not work.

I am running Windows 7 Home Premium 64-bit.

Any suggestions as to what to do are greatly appreciated; let me know if further information is required!

The Howling Wolves

http://www.microsoft.com/downloads/d...displaylang=en

This site may help you. Let us know if it is what you are looking for.

erroroperator

�� Quote: Originally Posted by The Howling Wolves

http://www.microsoft.com/downloads/d...displaylang=en

This site may help you. Let us know if it is what you are looking for.

The page you linked me to cannot be found.

The Howling Wolves

Sorry about that link.
Windows Live Messenger
If you system is clean like you say it is I would uninstall WLM and use the above link to install it.
There have been know problems with AVG so I would disable it until I got WLM installed and see what happens.

erroroperator

�� Quote: Originally Posted by The Howling Wolves

Sorry about that link.
Windows Live Messenger
If you system is clean like you say it is I would uninstall WLM and use the above link to install it.
There have been know problems with AVG so I would disable it until I got WLM installed and see what happens.

I've uninstalled AVG for the time being. The above link didn't help, though. I'm still receiving the same error.

The Howling Wolves

Go to the Start Menu-Control Panel-Programs and features- and uninstall it
Reboot and try installing it again.
Hang in there and we will get it fixed.

erroroperator

�� Quote: Originally Posted by The Howling Wolves

Go to the Start Menu-Control Panel-Programs and features- and uninstall it
Reboot and try installing it again.
Hang in there and we will get it fixed.

No dice on the uninstall-reboot-reinstall.
I really appreciate all your help

The Howling Wolves

Did it ever work correctly?
If so go back to the date it was working and do a system restore on that date.

chev65

At this point I might try and type sfc /scannow into your command prompt then hit "enter" and let it finish it's scan. There may be a file missing or corrupted which this will fix.

There are a few other similar complaints around the internet with no clear resolution as yet.

shelley748

I have this message as well, its so frustrating, it must be a windows update that has caused the problem because I had used it for years before without any issues. I too have done the unistall and re install stuff, as well as running Norton as Administrator and taking the scan off the MSN stuff.

I am completely annoyed that Microsoft obviously know there is an issue, its been going on since 2007 by the look of some of the postings out there, they should friggin well fix it.

shelley748

I am so angry

Tews

If this were a standing problem, we'd all be having the same issue, and it would be all over the net... Are you using the beta release?

erroroperator

�� Quote: Originally Posted by The Howling Wolves

Did it ever work correctly?
If so go back to the date it was working and do a system restore on that date.

I don't have a restore point from when it worked correctly because I reformatted my computer.

erroroperator

�� Quote: Originally Posted by Tews

If this were a standing problem, we'd all be having the same issue, and it would be all over the net... Are you using the beta release?

No, I'm not using the Beta version.

The Howling Wolves

�� Quote: Originally Posted by Tews

If this were a standing problem, we'd all be having the same issue, and it would be all over the net... Are you using the beta release?

Tews,
Does the OP need to do a re-install or repair of 7 or IE8?
I am leaving for the evening. TIA M8

Tews

Lol... I was responding to Shelly748 ... I forgot to put his rant in quotes..

Tews

I really dont think that this is an IE problem, no..

erroroperator

Hello !

Go to Start | Event Viewer | Windows Logs | Application and there you would find errors post us the error maybe we'll find a clue. I believe it could be something in OS environment that is causing this. Windows has stopped working is a common message with tons of reasons.

- Captain

Guest

�� Quote: Originally Posted by Capt.Jack Sparrow

Hello !

Go to Start | Event Viewer | Windows Logs | Application and there you would find errors post us the error maybe we'll find a clue. I believe it could be something in OS environment that is causing this. Windows has stopped working is a common message with tons of reasons.

- Captain

Here you go:

Faulting application name: msnmsgr.exe, version: 14.0.8117.416, time stamp: 0x4bc935af
Faulting module name: WLDCore.dll, version: 14.0.8117.416, time stamp: 0x4bc93503
Exception code: 0xc0000005
Fault offset: 0x00002ee5
Faulting process id: 0xcfc
Faulting application start time: 0x01cb2f8957855624
Faulting application path: C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe
Faulting module path: C:\Program Files (x86)\Windows Live\Messenger\WLDCore.dll
Report Id: 95f89ef6-9b7c-11df-8307-00238bacbb0d

Guest

Hello,



1. Remove Windows Live Messenger from the computer.

1.a. Beside the time and date of your computer, right-click the Windows Live Messenger icon, and then click Exit.



1.b. Click Start, type programs and features in the Start Search box, and then click Programs and Features in the Programs list.






1.c. In the list of currently installed programs, select Windows Live Messenger or Windows Live Essentials, and then click Uninstall.






1.d. If you are prompted to confirm that you want to remove the program, click Yes. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

2. Remove the temporary files and folders from the computer.

2.a. Click Start, type cleanmgr in the text box, and then press ENTER.




2.b. In the Disk Cleanup Options window, click My Files only.



2.c. On the Disk Cleanup tab, make sure that only the following options are selected:
- Downloaded Program Files
- Temporary Internet Files
- Temporary files
- Hibernation File Cleaner
- Setup Log Files
- Recycle Bin
- Thumbnails




2.d. Confirm deletion of files, and then run the Disk Cleanup utility.
2.e. If you encounter problems removing the temporary files and folders, proceed to the next steps.

3. Delete Windows Live Messenger related cache files.

3.a. Change the Windows Explorer settings.
3.a.i. Right click Start (Window icon), and then click Explore to open Windows Explorer.
3.a.ii. On the Organize menu, click Folder and Search Options.
3.a.iii. Click the View tab.
3.a.iv. In the Advanced settings list, select Show hidden files and folders under Hidden Files and Folders.
3.a.v. Clear the Hide extensions for known file types check box.
3.a.vi. Click OK to close the Folder Options window.





3.b. The following commands delete files that are used when you sign in and files that are related to the Contacts Cache folders.
3.b.i. Click Start, copy and paste this message in the Start Search box %USERPROFILE%\AppData\Local\Microsoft\ and then press Enter. Delete the Windows Live Contacts folder.
3.b.ii. Click Start, copy and paste this message in the Start Search box %userprofile%\ and the press Enter. Delete the Contacts folder.

4. Delete the Windows Live Messenger-associated registry keys.

IMPORTANT: The following steps contain information about modifying the registry. Before you modify the registry, make sure to back it up, and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up the Windows Registry please refer to this article.
For information how to restore, and edit the registry, visit the following website:
Windows registry information for advanced users
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
4.a. Click Start, type CMD in the Start Search box and then press ENTER to open the command window.






4.b. Copy and paste the following commands exactly as they appear below. Press ENTER after typing each command to execute the command.
Note: In some case you may encounter the error that the key does not exist, move to the next command and execute it.
REG DELETE "HKLM\Software\Microsoft\Windows Live\Messenger' /f
REG DELETE HKLM\Software\Microsoft\MSNMessenger /f
REG DELETE HKCU\Software\Microsoft\MSNMessenger /f
REG DELETE "HKCU\Software\Microsoft\Windows Live\Communications Clients\Shared" /f
REG DELETE HKCU\Software\Microsoft\IdentityCRL /f

5. Restart the computer.



Source: Clean Installation of Windows Live Messenger � Windows Vista - Windows Live


Hope this helps,
Captain

erroroperator

That worked perfectly! Thank you very much for finding that.

I really appreciate everyone's help

gskills

�� Quote: Originally Posted by erroroperator

That worked perfectly! Thank you very much for finding that.

I really appreciate everyone's help

Your Most Welcome ! Thank you for posting back !

erroroperator

Hello

Strange thing I just got the same error in windows 7 64bit

I dont know what has caused it but I did a install / uninstall a few times with no luck, Ill have to try the long way of deleting items from my reg and ect in the next day or so but its nice to see im not the only one getting this error...

the only thing i can think has changed on my computer is set to automatic windows updates and I believe that adobe had a update as well yesterday

I also installed starcraft 2 when it came out 2 days ago but msn was working adter that

very strange

shelley748

Hmm. That seems to have only worked temporarily... it worked fine last night for a few hours and stopped working this morning. Re-did the steps provided by Capt.Jack Sparrow and it worked again for two hours before shutting down and refusing to start up.

What steps should I take from here?

shelley748

Hello,

Do you have any add-ons for Windows Live Messenger like Smileys, Games etc. If you have any uninstall them go to Programs and Features and check and see if you have any. Check this article for more assistance Windows Live Messenger is not Responding - Windows Live

Hope this helps,
Captain

The Howling Wolves

�� Quote: Originally Posted by Tews

If this were a standing problem, we'd all be having the same issue, and it would be all over the net... Are you using the beta release?

No Iam not, I bought a brand new HP with Windows 7 and its doing it on there. Phoned HP and they got me to completely restore laptop to factory settings.

I have an older laptop that has windows Vista, so as I was so peed off with the new laptop went back to using old one and the MSN had been working fine, then same friggin message!!!! Arghhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh!!! MSN made me update to the newer version and since then its happened. Please help cos I have a Dad in UK 78 and its the only way we get to "see" each other.

inch

�� Quote: Originally Posted by Tews

Lol... I was responding to Shelly748 ... I forgot to put his rant in quotes..

I am a girl thank you

eaves

�� Quote: Originally Posted by shelley748

�� Quote: Originally Posted by Tews

If this were a standing problem, we'd all be having the same issue, and it would be all over the net... Are you using the beta release?

No Iam not, I bought a brand new HP with Windows 7 and its doing it on there. Phoned HP and they got me to completely restore laptop to factory settings.

I have an older laptop that has windows Vista, so as I was so peed off with the new laptop went back to using old one and the MSN had been working fine, then same friggin message!!!! Arghhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh!!! MSN made me update to the newer version and since then its happened. Please help cos I have a Dad in UK 78 and its the only way we get to "see" each other.

Shelley you should have started a new post as each one of these WLM problems is different.
Have you heard of Skype which is free statewide not sure of UK.

Guest

I'm having the same problem shelley748, any fix yet?

Guest

I am having the same problem. Both my laptops one with windows 7 and other with vista get same message
"a problem has caused live messanger to stop working" and closes the program

inch

From talking to friends it seems that XP is not having this problem. It definitely has to do with this new Hotmail, that's for sure, but how to fix it is beyond me. I tried uninstalling and reintalling, it does nothing. I thought of a system restore but that would retore the old Hotmail, that got done without my knowledge. I never knowingly installed any 'new' Hotmail, it just happened. Have you tried anything at all to fix it?

erroroperator

�� Quote: Originally Posted by Capt.Jack Sparrow

Hello,

Do you have any add-ons for Windows Live Messenger like Smileys, Games etc. If you have any uninstall them go to Programs and Features and check and see if you have any. Check this article for more assistance Windows Live Messenger is not Responding - Windows Live

Hope this helps,
Captain

No dice on this, either I'm doing a third clean installation, however, so maybe that will last. I will update in the morning and see if WLM is still working.

erroroperator

�� Quote: Originally Posted by inch

From talking to friends it seems that XP is not having this problem. It definitely has to do with this new Hotmail, that's for sure, but how to fix it is beyond me. I tried uninstalling and reintalling, it does nothing. I thought of a system restore but that would retore the old Hotmail, that got done without my knowledge. I never knowingly installed any 'new' Hotmail, it just happened. Have you tried anything at all to fix it?

Come to think of it, it did seem to stop working right around when Hotmail changed. It may have something to do with the fact that you are able to access your contact list and chat with people through the Hotmail webpage? I've done a system restore and that didn't fix WLM for long.

Maben00

i've found out if you dont have the (remember me, and remember my password) options clicked on you can sign in and out without any problem, its when just 1 or both options are clicked that WLM FU**'s up. but that means you have to type your sign in name in and password everytime you want to log on

erroroperator

�� Quote: Originally Posted by Maben00

i've found out if you dont have the (remember me, and remember my password) options clicked on you can sign in and out without any problem, its when just 1 or both options are clicked that WLM FU**'s up. but that means you have to type your sign in name in and password everytime you want to log on

I'll try this, although it's not a case of not being able to sign in or out... it's a case of not actually being able to open the program.

Maben00

got to hottmail.com it self and sign out completely and when you go to sign back in it should let you unclick those options, atleast it did for me.

hope it works for you too

inch

Hello,

After clean install try this version. It's the Beta Windows Live Messenger beta if nothing works then create a new Windows user profile and test it under that account and see if that works. If that fails then i would say you can go for an Alternative messenger like Digsby = IM + Email + Social Networks

- Captain

erroroperator

I just checked my Norton scan history and I see repeatedly the same thing. I have no idea if this is relevant or not. It says...

unused port blocking has blocked communications. Inbound TCP connection from remote address local service port.

Does this make sense to anyone?

inch

�� Quote: Originally Posted by Capt.Jack Sparrow

Hello,

After clean install try this version. It's the Beta Windows Live Messenger beta if nothing works then create a new Windows user profile and test it under that account and see if that works. If that fails then i would say you can go for an Alternative messenger like Digsby = IM + Email + Social Networks

- Captain

It looks like Beta is functioning properly. It has been installed for over an hour and is still working. I was able to exit and re-open it with no problems. It's ugly as hell, but it works Thank you so much for all of your help. I'll post back if something goes wrong.

Guest

I have finally got messenger fixed although I did several things and am not quite sure which one did the trick.

I went to the control panel and right clicked on each separate windows live program....Essentials, Sign-in Assistant, Live Sync and Windows live Upload Tool, clicked 'repair' and/or 'change'. I had previously only tried repairing Windows Live Essentials.

I then ran my Norton Utilities scan, reg cleaner etc. rebooted and Messenger is working and hopefully will continue to do so.

Not sure which was the fix but I tend to think it's the repairs in the control panel.
Hope this helps someone.

erroroperator

I seem to have mine working, as well. I created a new user account and installed WLM from there. Deleted the user account I installed it from and it's still working fine. This time I also installed all components of Live Essentials, except for the toolbar.

The Howling Wolves

Congratulations errorop!
Glad you stuck with it and got it to work..

Tib

Hi all, I got same problem on my lenovo win7 32bits, installing 'actual' windows live version, after same time, windows messenger refuse to open its window, in windows app log staying:

Quote:

Faulting application name: msnmsgr.exe, version: 14.0.8117.416, time stamp: 0x4bc935af
Faulting module name: WLDCore.dll, version: 14.0.8117.416, time stamp: 0x4bc93503
Exception code: 0xc0000005
Fault offset: 0x00002ee5
Faulting process id: 0x820
Faulting application start time: 0x01cb30daf08f92c0
Faulting application path: C:\Program Files\Windows Live\Messenger\msnmsgr.exe
Faulting module path: C:\Program Files\Windows Live\Messenger\WLDCore.dll
Report Id: 2eb583ce-9cce-11df-be57-705ab6671cc8

It was reall funny , I had many Users and for one msnmsgr.exe was working while for all the others no... It seems the crash with wldcore message occurred as soon as Web Messenger(link got logging to hotmail) was also used (maybe also in connection with computer restart?!) by the user.
Even new users after some time wer going in that problem.

Many Thanks to Maben00 and Capt.Jack Sparrow their both solutions were working for me:
1. (Maben00)as soon as one delete hotmail sing in info, Messenger will open its window, the pay is that one cannot save sign in info in Mess...
2. (Capt.Jack) installing Windows Live Beta seems ok, with the pay that it's beta version and no fit betweeen Mess and Hotmail checkboxes (in Msg one can save only User+Password, in Hotmail one could save only UserName...)

ezsurfing

I have the same problem, and have tried all possible solutions I have read with the exception of deleting all registry entries as it was suggested in another forum. I have W7 64 bit and noticed the problem the last 3-4 days. I thought restoring the system to a previous date will solve it and it did, but only for a few hours, after that it shows the message that WLM encountered a problem and needs to be closed and Windows will look for a solution. The other option I cannot used at all is Repair/Uninstall from Control Panel and neither from the installer in the Messenger folder. Those 2 don't work at all, only show the timer circle for a second and nothing happens, so I have had to tried ZapMessenger and Windows Uninstall or Repair Tool to get rid of WLM and reinstall later.

I think it is related to some Windows update, but when restoring the system up to 3 weeks ago, the problem comes back. There is only one update that cannot be undone and it is the Malicious Tool Removal and maybe that could be - in my opinion - the cause of the problems as it shows it was installed around the same date the problem started.
I hope more people with experience come and give us or find a final solution to this. In my case I have been going nuts, still hesitating whether to delete all registry entries related to WLM.

ezsurfing

anyone?

The Howling Wolves

�� Quote: Originally Posted by ezsurfing

anyone?

If it were me and WLM gave me that much trouble I would find alternative program to use. IMO
I will look elsewhere to see if there is another solution but you need to think of finding another program in the meantime. 3 weeks is a lot of time wasted when there are more important issues for you ahead.
If I find anything I will pm you.

ezsurfing

�� Quote: Originally Posted by The Howling Wolves

�� Quote: Originally Posted by ezsurfing

anyone?

If it were me and WLM gave me that much trouble I would find alternative program to use. IMO
I will look elsewhere to see if there is another solution but you need to think of finding another program in the meantime. 3 weeks is a lot of time wasted when there are more important issues for you ahead.
If I find anything I will pm you.

+1
I second that ! If your worried about the WLM contacts then use Digsy
It will pull the Contact list from Windows Live server. Or you said the beta was working you could stick with that one.

- Captain

gskills

�� Quote: Originally Posted by Capt.Jack Sparrow

�� Quote: Originally Posted by The Howling Wolves

�� Quote: Originally Posted by ezsurfing

anyone?

If it were me and WLM gave me that much trouble I would find alternative program to use. IMO
I will look elsewhere to see if there is another solution but you need to think of finding another program in the meantime. 3 weeks is a lot of time wasted when there are more important issues for you ahead.
If I find anything I will pm you.

+1
I second that ! If your worried about the WLM contacts then use Digsy
It will pull the Contact list from Windows Live server. Or you said the beta was working you could stick with that one.

- Captain

Not sure if you guys are replying to me or to the other people with similar problem and posts. I appreciate it though; but my problem started 3 days ago, just about the same time as most people noticing the same. Just thought it could be related to one of the latest Windows updates and wanted to know if there is any other solution or idea to fix it. Apparently on the official Microsoft support site the "experts" there don't seem to be that interested and give vague ideas to fix it.
I would like to know if installing the beta version would at least allow me to have a stable messenger...

Guest

�� Quote: Originally Posted by ezsurfing

Not sure if you guys are replying to me or to the other people with similar problem and posts. I appreciate it though; but my problem started 3 days ago, just about the same time as most people noticing the same. Just thought it could be related to one of the latest Windows updates and wanted to know if there is any other solution or idea to fix it. Apparently on the official Microsoft support site the "experts" there don't seem to be that interested and give vague ideas to fix it.
I would like to know if installing the beta version would at least allow me to have a stable messenger...

Sorry Mate ! Too may request and issues on one thread is really confusing. You could try the method i posted earlier regarding the manual removal from Registry etc. and see if that fixes it. If not the try the Beta version it seems more stable so far i used.

Hope this helps,
Captain

Guest

I also had the error

i was to lazy to take all those steps so i did a google search for windows live beta and downloaded it from the windows web site..

it works great... i dont like how its layed out but w/e it works

fishOutOfWater

I found this on a competing forum, it solved the issue on two Vista Business stations in our office......

"The problem comes from the latest updates of MSN which create some conflicts of registry. I have resolved my problem by doing following:
1- click RUN from START menu and type REGEDIT:
2- follow path: HKEY_CURRENT_USER/SOFTWARE/MICROSOFT/MSNMessenger/PerPassportSettings.
3- under PerPassportSettings, you should find 2 folders named with a series of numbers. Delete both folders including their sub-files... and restart MSN."

As with the user who suggested this fix I found one machine with several folders and I deleted all with the exception of the folder named "0". Good luck.

The Howling Wolves

This was recommended by another forum.
It looks like a registry cleaner!
"BE CAREFUL IF YOU DOWNLOAD IT!" Not for the novice users!!!

Download & run the Windows Installer CleanUp utility and remove any & all traces of WLM.

Other than the above, the only other suspect I have would be Malware.

The Howling Wolves

�� Quote: Originally Posted by fishOutOfWater

I found this on a competing forum, it solved the issue on two Vista Business stations in our office......

"The problem comes from the latest updates of MSN which create some conflicts of registry. I have resolved my problem by doing following:
1- click RUN from START menu and type REGEDIT:
2- follow path: HKEY_CURRENT_USER/SOFTWARE/MICROSOFT/MSNMessenger/PerPassportSettings.
3- under PerPassportSettings, you should find 2 folders named with a series of numbers. Delete both folders including their sub-files... and restart MSN."

As with the user who suggested this fix I found one machine with several folders and I deleted all with the exception of the folder named "0". Good luck.

This registry key is basically related to Avatar not sure whether it's applicable here

- Captain

Guest

Capt. Jack,

Here's the utility download
Download Windows Installer CleanUp Utility 2.5.0.1 Free - Remove Windows Installer configuration information on failed installs - Softpedia