Windows won't shut down! BSOD report included part 1

Weezheat

Hello everyone

I refer you to this post located on the general discussion forums for the problem and solutions tried with no success.

Background:
I bought the PC with Windows Vista and it included a Win 7 upgrade CD. Every time I play ANY game, the computer will not shut off properly. That is, if I just browse the internet, work with office, etc, the computer shuts down with no issues.

If I play any GAME, once I close it and attempt to shut down the computer, it stays at "shutting down" with the little circle thing circling as if it is thinking and nothing happens. Sometimes, 15-20 minutes, it will re-start itself and give me a message saying "Windows has recovered from an unexpected shutdown" and the BSOD message attached.

Any help would be GREATLY appreciated. Help!!

Tews

Unfortunately there were no .dmp files.. Navigate to c:/windows/minidump and zip up any .dmp files and attach them to your next post..

ttran

Make sure you have set system to create minidump

Quote:

Windows 7:
Go to Start and type in "sysdm.cpl" (without the quotes) and press Enter
Click on the Advanced tab
Click on the Startup and Recovery Settings button
Ensure that "Automatically restart" is unchecked
Under the Write Debugging Information header select "Small memory dump (64 kB)" in the dropdown box
Ensure that the Small Dump Directory is listed as "%systemroot%\Minidump" (without the quotes)
Click OK twice to exit the dialogs, then reboot for the changes to take effect.

DO you use any program like CCleaner? because they might clean out your minidump folder

Weezheat

What about now?

Tews

Nope... did you check the minidump folder for files?

Weezheat

It's not letting me zip them. it says it couldn't read them and didn't zip them and this:
Action: Add (and replace) files Include subfolders: yes Save full path: no
Adding 072610-25630-01.dmp
Warning: could not open for reading: C:\Windows\Minidump\072610-25630-01.dmp
Adding 072610-26566-01.dmp
Warning: could not open for reading: C:\Windows\Minidump\072610-26566-01.dmp
Adding 072510-33867-01.dmp
Warning: could not open for reading: C:\Windows\Minidump\072510-33867-01.dmp
Copying Zip file"

ttran

I suspect the Realtek Card reader, RTSTOR64.SYS, please download and install fresh copy of the driver. Make sure to turn on WINDOW UPDATE.
usbccgp.sys was direcly blamed. You can try to uninstall all usb device under usb list in device manager-->restart machine, hopefully it will resolve the problem

Code:

 Microsoft (R) Windows Debugger Version 6.12.0002.633 X86 Copyright (c) Microsoft Corporation. All rights reserved.   Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.910\072510-33867-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available  Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols Executable search path is:  Windows 7 Kernel Version 7600 MP (8 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Personal Built by: 7600.16539.amd64fre.win7_gdr.100226-1909 Machine Name: Kernel base = 0xfffff800`03058000 PsLoadedModuleList = 0xfffff800`03295e50 Debug session time: Mon Jul 26 04:10:18.963 2010 (UTC + 7:00) System Uptime: 0 days 1:00:26.978 Loading Kernel Symbols ............................................................... ................................................................ ................................. Loading User Symbols Loading unloaded module list ..... ******************************************************************************* *                                                                             * *                        Bugcheck Analysis                                    * *                                                                             * *******************************************************************************  Use !analyze -v to get detailed debugging information.  BugCheck 1000009F, {4, 258, fffffa800792c040, fffff80000b9c510}  Unable to load image \SystemRoot\system32\drivers\RTSTOR64.SYS, Win32 error 0n2 *** WARNING: Unable to verify timestamp for RTSTOR64.SYS *** ERROR: Module load completed but symbols could not be loaded for RTSTOR64.SYS Probably caused by : usbccgp.sys  Followup: MachineOwner ---------

Weezheat

grrrrrrr

Tews

Try using WinRar or 7zip..

Weezheat

I'm going to look for the realtek card reader driver right now.

In terms of diabling usb devices, my mouse and keyobard are connected via usb. How will that work?

�� Quote: Originally Posted by ttran

I suspect the Realtek Card reader, RTSTOR64.SYS, please download and install fresh copy of the driver. Make sure to turn on WINDOW UPDATE.
usbccgp.sys was direcly blamed. You can try to uninstall all usb device under usb list in device manager-->restart machine, hopefully it will resolve the problem

Code:

  Microsoft (R) Windows Debugger Version 6.12.0002.633 X86 Copyright (c) Microsoft Corporation. All rights reserved.     Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.910\072510-33867-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available   Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols Executable search path is:  Windows 7 Kernel Version 7600 MP (8 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Personal Built by: 7600.16539.amd64fre.win7_gdr.100226-1909 Machine Name: Kernel base = 0xfffff800`03058000 PsLoadedModuleList = 0xfffff800`03295e50 Debug session time: Mon Jul 26 04:10:18.963 2010 (UTC + 7:00) System Uptime: 0 days 1:00:26.978 Loading Kernel Symbols ............................................................... ................................................................ ................................. Loading User Symbols Loading unloaded module list ..... ******************************************************************************* *                                                                             * *                        Bugcheck Analysis                                    * *                                                                             * *******************************************************************************   Use !analyze -v to get detailed debugging information.   BugCheck 1000009F, {4, 258, fffffa800792c040, fffff80000b9c510}   Unable to load image \SystemRoot\system32\drivers\RTSTOR64.SYS, Win32 error 0n2 *** WARNING: Unable to verify timestamp for RTSTOR64.SYS *** ERROR: Module load completed but symbols could not be loaded for RTSTOR64.SYS Probably caused by : usbccgp.sys   Followup: MachineOwner ---------

Weezheat

I'm not sure where to look for the REALTEK drivers. Windows update is installing 5 "optional" updates right now but it's on.


EDIT: Under device manager, I clicked on update drivers for RealTek USB Card Reader and it said I have the latest ones. Looking now on the RealTek websitew

Thorsen

Realtek Drivers: you should get these from the maker of your motherboard. If you need help finding what your mobo is, you can use
CPU-Z CPUID - System & hardware benchmark, monitoring, reporting
or Speccy Speccy - System Information - Free Download

Look for mainboard of motherboard info. Include in next post all info you can including the BIOS version if listed.

After we know, we can find the correct drivers for Realtek.



*In case needed, this is where the general Realtek Drivers are (read warning): Realtek

Check to see if you are using high def or AC97, then Uninstall your current drivers first and then install the Same type.

ttran

Go look for driver at Realtek site:
Realtek

Whenever you want to update driver through Device manger, you can uninstall it in device manager, then restart your machine, it will automatically updated.

Oh wow....Tom and Thorsen beat me....nice team work mates!

Tews

Here is the page for the Realtek driver ... Realtek

Thorsen

lol, three different ways to update them. I guess I would try ttran's suggestion letting windows update try it first. If that doesn't do it, then do Tews link from Realtek, then if neither work, we can see if there is one specific to mobo....

Hopefully one of these routes will work.

*Between each different driver, if it doesn't work, uninstall the driver that is not working.

I would also set up a restore point before changing these out.

Weezheat

Here's the information.

Could you confirm, before I downlaod, that Realtek

(2nd file in that list)

is what I need to download?

Thorsen

Can you look here and fill in your system type: Gateway Support

There will be a Realtek Driver for your specific Gateway FX computer, but you will need to know your exact model (usually on badge on front of case).

You also have either Win7 32x or 64x. Do you know which you have?

Weezheat

�� Quote: Originally Posted by Thorsen

Can you look here and fill in your system type: Gateway Support

There will be a Realtek Driver for your specific Gateway FX computer, but you will need to know your exact model (usually on badge on front of case).

You also have either Win7 32x or 64x. Do you know which you have?

I downloaded the latest REalTek audio driver that the Gateway website has for my computer a few days ago and installed it with no luck.

Thorsen

Ah gotcha... this should also be the correct one for your motherboard so that route is out.

Thorsen

I would say try the link that Tews and ttran posted.

Weezheat

�� Quote: Originally Posted by Thorsen

Ah gotcha... this should also be the correct one for your motherboard so that route is out.

I'll try it again.

Weezheat

k, so here's the latest:

When I check driver properties for release date on the current driver it says 12/2/2008. When I download through Gaetway, and install the new driver it says "deleting current driver". Then re-start, then installs new driver and the date is the same 12/2/2008 !

After the re-start a small icon pops up at the bottom right stating "preparing driver for use", prior to the install of the new driver from Gateway.

Thoughts on this?

Should I try the link from RealTek?

Thorsen

yeah. Try the link from realtek that will have the newest drivers. Gateway might not have updated their drivers for this system. It happens. Hopefully the General Drivers from Realtek will work perfectly!

Weezheat

Ok, so I downlaoded the driver from the link. The readme says:
"---------------------
Version Information
---------------------
MassStorageDriver (XPVistaWin7_WithLogo)
Driver 6.1.7600.30122_100617
Dll 1.0.0.13_091102
Tips:
1. Install CPRMDll in 32bit OS (v1.0.0.9)
2. ForceHCResetOnResume in Vista
3. RmbChange in Win7 (v1.03)"

Not sure what that means. A screen of the folder is attached. I click setup.exe and it stops insatlling about 50% and gets stuck there...
Unless it takes over 20 min to install, which I find odd.

Thorsen

do you have win7 32x or 64x?

Also, the screenshot didn't get uploaded. did you attach .jpg by clicking on the paperclip, selecting file then clicking upload?

Weezheat

Sorry, my mistake there.

Screenshot is attached.

Weezheat

Ok, simply wanted to report back. I have good news and bad news.

First the bad:

For some reason, the PC is not letting me update the now infamous RealTek card reader drive. No matter where I get it from, it stops, or freezes and it just won't let me update.

The Good:

It was indeed the RealTek driver causing the issue, because since then, what I have tried is every time right before I log off, I DISABLE the RealTek Card Reader and it shuts off just fine. When I turn the computer on again, I ENABLE it, and everything works fine.

For now, I'll live like this. Someone simply confirm that there's no problem in disabling and enabling the card reader before shut down and after log on?

Thanks for ALL YOUR HELP X10000.

Jonathan_King

Thanks for the report!

There is no problem in doing that...whatever works for you!

Thorsen

depending on what the program is, you could write a simple batch script to do a "net stop"

Are you "DISABLING" and "ENABLING" from the Services window?

if so you can do this by following these instructions:
...............Also, if you give us the name of the Service, we could create these for you.


--------------------------
These instructions are a little technical. If you are uncomfortable doing this or have any confusion, just post the service name and we can create the .bat files needed.
--------------------------

right click on Desktop
click on New
Click on Text Document

type in

Quote:

net stop "service name"
end

Save the file as "StopRealtek.bat"

You can also then create a StartRealtek batch file by:

Copy the first bat file and rename to "StartRealtek.bat"
Then right-click the file and Choose Edit or Open With - Notepad
Change the text to "net start" instead of "net stop"

Here is a good resource for explanation of this:

Net stop: Management Services