Thứ Ba, 21 tháng 6, 2016

Low Virtual Memory Errors part 1


AtomicVette

I get low virtual memory errors all the time. This is a brand new machine, 8GB Ram, 128GB SSD Hard Drive, Windows 7 Pro 64bit, Office 2010 64bit. It appears that outlook is the culprit.

Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: OUTLOOK.EXE (5280) consumed 175378432 bytes, svchost.exe (348) consumed 136454144 bytes, and dwm.exe (3856) consumed 114208768 bytes.

This happens at least once a day. All microsoft updates and patches are current according to Microsoft Update.



Jonathan_King

Welcome!

Make sure the page file is set to be auto-configured by Windows. Go to System Properties and in the Advanced tab. Sorry I cannot give the exact path because I am not using Windows 7 or Vista at the moment, but look around and you will find it.

AtomicVette

Thanks for the info, but it's already set to Automatic.

Jonathan_King

In that case, set the page file manually to be 3x the amount of installed RAM. If your specs are correct, set the page file for 24GB.

AtomicVette

That's what was "Currently Configured" by the automatic settings. However I just changed it to manual. So we'll see how that works.

Thanks,

AtomicVette

Hello,

Seems like a Memory Leak. In that case even if you increase the Virtual Memory it will run out maybe a little slow this time. Open Task Manager then add the "Memory (Private Working Set)" column to Task Manager's Processes tab, and sort it in descending order see which process it taking up lot of Memory and see if it's stable or constantly spiking up. If still Outlook that is causing the i would recommend to reinstall Outlook to fix it.

Good Luck,
Captain

AtomicVette

Quote�� Quote: Originally Posted by Capt.Jack Sparrow View Post
Hello,

Seems like a Memory Leak. In that case even if you increase the Virtual Memory it will run out maybe a little slow this time. Open Task Manager then add the "Memory (Private Working Set)" column to Task Manager's Processes tab, and sort it in descending order see which process it taking up lot of Memory and see if it's stable or constantly spiking up. If still Outlook that is causing the i would recommend to reinstall Outlook to fix it.

Good Luck,
Captain

I agree on the memory leak, it seems to get worse over time. I had office 2007 on here prior to 2010 and outlook did the same thing on it. I had hoped that office 2010 would fix the issue, but it didn't. Which also makes me think that a re-install wouldn't help since going from 2007 to 2010 was technically a reintsall.

Jonathan_King

Interestingly enough, I'm having the exact same issue on a completely different machine. Dell Inspiron zinoHD 2GB RAM, AMD Athlon 2650e, 230GB HDD, Windows 7 Pro 64bit. However it gives this error in event log.

Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: svchost.exe (2156) consumed 76677120 bytes, svchost.exe (928) consumed 70885376 bytes, and CCC.exe (2836) consumed 55451648 bytes.

So this leads me to beleive it may be a Windows 7 problem. Or perhaps a windows 7 problem in conjunction with common software installed on both machines. But the inspiron doesn't have Office on it at all, nor virus scanner. The only program used on it is IE8 (guess this is common between the two)

Guest

The Catalyst Control Center (CCC) should be removed. It is unnecessary, and has even caused problems such as BSODs before. I can't recall ever seeing it memory leak, but it won't hurt to remove it.

Guest

Quote�� Quote: Originally Posted by AtomicVette View Post
Interestingly enough, I'm having the exact same issue on a completely different machine. Dell Inspiron zinoHD 2GB RAM, AMD Athlon 2650e, 230GB HDD, Windows 7 Pro 64bit. However it gives this error in event log.

Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: svchost.exe (2156) consumed 76677120 bytes, svchost.exe (928) consumed 70885376 bytes, and CCC.exe (2836) consumed 55451648 bytes.

So this leads me to beleive it may be a Windows 7 problem. Or perhaps a windows 7 problem in conjunction with common software installed on both machines. But the inspiron doesn't have Office on it at all, nor virus scanner. The only program used on it is IE8 (guess this is common between the two)
Download Processor Explorer

Open it then go to View | Select Columns | Check on Private Bytes

Then press OK. Then sort the list by Private Bytes and see which process it taking up lot of Memory and see if it's stable or constantly spiking up. Note down which process is leaking. Process Explorer will allow you to expand and know which process is running under svchost.exe

Good Luck,
Captain

RedRocket204

Quote�� Quote: Originally Posted by AtomicVette View Post
I get low virtual memory errors all the time. This is a brand new machine, 8GB Ram, 128GB SSD Hard Drive, Windows 7 Pro 64bit, Office 2010 64bit. It appears that outlook is the culprit.
I have an identical problem on a Dell Precision M4500 with i7 processor running 4GB Ram, Windows 7 64-bit...

BIOS recently upgraded, 7/20, to A04.

I just downloaded Processor Explorer and will report back my findings. It does not take long for this issue to occur and it usually happens when I leave the system idle for a while.

It is, however, extremely annoying and I would like to get the problematic process killed off for good.



AtomicVette

Ran process explorer on both machines, nothing seems to be out of whack. I did some further troubleshooting and found this however.

This only happens to the machines if they are on our Domain. I took the Inspiron off the domain completely and the problem went away, it's running like a champ.

I trid a little different approach on the Precision M4500. Instead of removing it from the domain, I created a "test" organizational unit in our Active Directory, then made it to where no GPO's were applied to it, (just to rule out that it may be caused by one of my group policies). Let the computer run overnight, and when I came back in the next morning it still had low memory error. So I then took this machine off the Domain, and it's been fine. So it's got something to do with the domain... not looking forward to troubleshooting this one.

RedRocket204

^^ Interesting...

My M4500 is registered to a domain however I do not connect to the domain as I work in the field. No VPN connection either so effectively I should have the cord cut from the domain the PC is registered to.

I also have not been able to identify a rouge process that appears to be causing this issue.

AtomicVette

would be interesting to see if you took it off the domain if it would stop....

RedRocket204

Yes, that is certainly a possibility but I can't say it will definitively happen. I do have a colleague that just received a M4500, he is here on site at a customer location with me, and I will discuss it with him. He does not have the M4500 with him now but he has mentioned he will be removing the domain from his M4500.

He has not booted the laptop yet and does not know if he has this memory issue.

I will update this thread with anything I find.

WindowsStar

AtomicVette and RedRocket204,

I need your domain specs:
Domain Server Version (i.e. 2003, 2003 R2, 2008, or 2008 R2)
Domain Mode (Native or Mixed)
Are all the Domain Controllers the same? (All 2008 R2 or are there some remote DC's 2003 R2 but the home DC's are 2008 R2 etc.)
Workstations: Are all workstations Windows XP or newer? (If you have Windows 2000 or Windows NT I need to know).
What version of Exchange (Exchange 2003, 2007, 2010)? Are all the Exchange Servers the same version? Or do you have mixed Exchange (i.e. some 2007 and some 2010).

How is the network setup?:
What is the LAN Speed?
What is the WAN Speed?
All TCP/IP or are there other protocols (i.e. IPX or Mac)?
IPv6 running on the network?

This may be a difficult one to figure out but since we have 2 different domains with the same issue we can look for the common problem.

RedRocket204

I do not have direct access to the information you seek as I am not the system admin. I will request this information from our IT dept where most likely they won't have an issue providing it and I'll post it up.

WindowsStar

Quote�� Quote: Originally Posted by RedRocket204 View Post
I do not have direct access to the information you seek as I am not the system admin. I will request this information from our IT dept where most likely they won't have an issue providing it and I'll post it up.
I assumed you were the IT guy. Not to worry then. I would enter a trouble ticket with your IT department and have them resolve it. Maybe they will post here and we will still get a chance to resolve it.

If you don't have admin rights I will be diffucult to resolve this. Do you think your IT department will join the forum or work with you???

RedRocket204

eh, we're a relatively small company and our IT is a bit hands off. We have admin rights on our laptops. IT will not support anything we do that is outside their IT support realm. If we have major issues with our laptops, we are given a ghost image to start over.

That being said, the information you seek will most likely be given to me once I can get them on the phone

AtomicVette



I need your domain specs:
Domain Server Version (i.e. 2003, 2003 R2, 2008, or 2008 R2)
Domain Mode (Native or Mixed) 2008 Native
Are all the Domain Controllers the same? (All 2008 R2 or are there some remote DC's 2003 R2 but the home DC's are 2008 R2 etc.) All Server 2008
Workstations: Are all workstations Windows XP or newer? (If you have Windows 2000 or Windows NT I need to know). (60% Win7) (35% Vista) (5% XP)
What version of Exchange (Exchange 2003, 2007, 2010)? Are all the Exchange Servers the same version? Or do you have mixed Exchange (i.e. some 2007 and some 2010). Exchange 2007 Only

How is the network setup?:
What is the LAN Speed? (90% 1GB) (10% 10/100)
What is the WAN Speed? 5mb/Sync Fiber
All TCP/IP or are there other protocols (i.e. IPX or Mac)? TCP/IP
IPv6 running on the network? No

WindowsStar

Quote�� Quote: Originally Posted by AtomicVette View Post

I need your domain specs:
Domain Server Version (i.e. 2003, 2003 R2, 2008, or 2008 R2)
Domain Mode (Native or Mixed) 2008 Native
Are all the Domain Controllers the same? (All 2008 R2 or are there some remote DC's 2003 R2 but the home DC's are 2008 R2 etc.) All Server 2008
Workstations: Are all workstations Windows XP or newer? (If you have Windows 2000 or Windows NT I need to know). (60% Win7) (35% Vista) (5% XP)
What version of Exchange (Exchange 2003, 2007, 2010)? Are all the Exchange Servers the same version? Or do you have mixed Exchange (i.e. some 2007 and some 2010). Exchange 2007 Only

How is the network setup?:
What is the LAN Speed? (90% 1GB) (10% 10/100)
What is the WAN Speed? 5mb/Sync Fiber
All TCP/IP or are there other protocols (i.e. IPX or Mac)? TCP/IP
IPv6 running on the network? No
I am not saying for sure this is your problem but we had many issues with our DCs as 2008 machines while having our domain with a lot of Windows 7 machines. Looks like you have a good Windows 7 base. Once we upgraded the DC's to 2008 R2 many of our very strange problems went away. I remember seeing some Outlook problems and I seem to recall something like this memory issue but I do not remember if the DC upgrade fixed it or not, because we were having other issues that were more pressing like document re-direction not working correctly.

You might try upgrading the DC's and see if your Outlook issues go away.

I will think about this more and look in my database of issues and see if something pops up. -WS



RedRocket204

Well, wanted to give a slight update. Been busy this week with an emergency work trip coast to coast <sigh>


Attempted removing the domain off my user and somehow the user account became removed. I was under the assumption that would not have happened...oh well. Had to request the admin password from our IT dept and they were not happy with me. That's OK though as my manager knew what I was doing and fully supported me.

Since my original user was locked on this laptop, I had to add another but I added it with only a WORKGROUP. I have not had a problem since.

I have not requested the network and version information from our IT since they weren't happy with what I did. During my communication with IT, they let me know that before the laptop was shipped off to me, they installed a background process that periodically syncs my data with a network drive on the domain's intranet. This is standard for all users but IMO, not well thought out for those not connected full time to their intranet. I rarely ever even launch my VPN. There is speculation the sync script may have been causing my M4500 memory issue since it would be unable to contact the network backup drive.

I am currently reluctant to let them do any troubleshooting on it since the laptop is not having the issue any longer. That and I would need to schedule a trip there instead of sending in the laptop. I know this does not help much, just thought I would share what has happened.

AtomicVette

Quote�� Quote: Originally Posted by RedRocket204 View Post
Well, wanted to give a slight update. Been busy this week with an emergency work trip coast to coast <sigh>


Attempted removing the domain off my user and somehow the user account became removed. I was under the assumption that would not have happened...oh well. Had to request the admin password from our IT dept and they were not happy with me. That's OK though as my manager knew what I was doing and fully supported me.

Since my original user was locked on this laptop, I had to add another but I added it with only a WORKGROUP. I have not had a problem since.

I have not requested the network and version information from our IT since they weren't happy with what I did. During my communication with IT, they let me know that before the laptop was shipped off to me, they installed a background process that periodically syncs my data with a network drive on the domain's intranet. This is standard for all users but IMO, not well thought out for those not connected full time to their intranet. I rarely ever even launch my VPN. There is speculation the sync script may have been causing my M4500 memory issue since it would be unable to contact the network backup drive.

I am currently reluctant to let them do any troubleshooting on it since the laptop is not having the issue any longer. That and I would need to schedule a trip there instead of sending in the laptop. I know this does not help much, just thought I would share what has happened.
your domain user info is still there in the "users" folder, but since you removed it from the domain it won't let you login using that account. Once it's put back on the domain your user info will come back like nothing ever happend. unfortunately so will your low virtual memory errors. haha.

RedRocket204

Quote�� Quote: Originally Posted by AtomicVette View Post
your domain user info is still there in the "users" folder, but since you removed it from the domain it won't let you login using that account. Once it's put back on the domain your user info will come back like nothing ever happend. unfortunately so will your low virtual memory errors. haha.
yeah, saw it on there when I logged in as admin. So, instead of recovering my documents from my external drive, I just created my new user, moved all my important work stuff to the Public folder and then went about my day rebuilding on my new user. I had to do it quickly because of the emergency work trip.

Oh well, good thing is I have not had the same issue.

Thorsen

Well good for you RedRocket. AtomicVette, since Red's issue <edit> might have been with a background software, maybe you can troubleshoot this though MSconfig: disable all items in the msconfig and then re-start. Re-enable each service one by one restarting after each one till you see the error. (Give time between each re-enabling to see if the issue occurs) This could tell you if a particular service that is running is causing this.

AtomicVette

Quote�� Quote: Originally Posted by Thorsen View Post
Well good for you RedRocket. AtomicVette, since Red's issue <edit> might have been with a background software, maybe you can troubleshoot this though MSconfig: disable all items in the msconfig and then re-start. Re-enable each service one by one restarting after each one till you see the error. (Give time between each re-enabling to see if the issue occurs) This could tell you if a particular service that is running is causing this.

It's something with our domain, that's the only thing that's changed on both of my affected machines. All the software and services are the same. Put them on the domain they get virtual memory errors, take them off they're fine.

WindowsStar

Quote�� Quote: Originally Posted by RedRocket204 View Post
Well, wanted to give a slight update. Been busy this week with an emergency work trip coast to coast <sigh>


Attempted removing the domain off my user and somehow the user account became removed. I was under the assumption that would not have happened...oh well. Had to request the admin password from our IT dept and they were not happy with me. That's OK though as my manager knew what I was doing and fully supported me.

Since my original user was locked on this laptop, I had to add another but I added it with only a WORKGROUP. I have not had a problem since.

I have not requested the network and version information from our IT since they weren't happy with what I did. During my communication with IT, they let me know that before the laptop was shipped off to me, they installed a background process that periodically syncs my data with a network drive on the domain's intranet. This is standard for all users but IMO, not well thought out for those not connected full time to their intranet. I rarely ever even launch my VPN. There is speculation the sync script may have been causing my M4500 memory issue since it would be unable to contact the network backup drive.

I am currently reluctant to let them do any troubleshooting on it since the laptop is not having the issue any longer. That and I would need to schedule a trip there instead of sending in the laptop. I know this does not help much, just thought I would share what has happened.
Thank you for the update. All information is helpful.

Thorsen

Quote�� Quote: Originally Posted by AtomicVette View Post
Quote�� Quote: Originally Posted by Thorsen View Post
Well good for you RedRocket. AtomicVette, since Red's issue <edit> might have been with a background software, maybe you can troubleshoot this though MSconfig: disable all items in the msconfig and then re-start. Re-enable each service one by one restarting after each one till you see the error. (Give time between each re-enabling to see if the issue occurs) This could tell you if a particular service that is running is causing this.

It's something with our domain, that's the only thing that's changed on both of my affected machines. All the software and services are the same. Put them on the domain they get virtual memory errors, take them off they're fine.
Sorry for delay I have been busy.

Although this is only happening when you are logged on to a domain, this is most likely a specific service when running on the domain that is giving you the errors. Doing that troubleshooting process through MSConfig, may find your culprit. It may not as well, but I still feel it is worth testing. Its up to you.....

mischaw

We're having the same issue. New Latitude E6410 and E5410 laptops with 4GB ram and Windows 7 Pro 64bit. They are joined to our Server 2008 R2 domain. Users are running Office 2010 apps and IE. I've tried changing the min and max virtual memory settings to 6GB and 12GB, but that hasn't helped. Strangely, our Vostro and HP users are not experiencing this issue, also with 4gb ram and win7 pro 64.

AtomicVette, have you had any more time to diagnose this issue? Thanks!

AtomicVette

I upgraded our domain controllers to Server 2008R2 on Sunday. I then added my machine back to the domain and have not yet had any memory problems. It's been 4 days. I used to get memory problems within 12 ours of turning my machiene on. I hope that the domain controller upgrade has solved this in our case.

Mischaw, did you upgrade your domain controllers before or after the win7 machines were on the domain? If the win7 machines existed before the 2008r2 servers, Perhaps a removal from the domain, then rejoin may help?

AtomicVette

Okay it appears that you do have to remove the win7 machines from the domain and add them back even after upgrading the domain controller to server 2008R2. I had two other machines doing the same thing, after upgrading the DC's they continued to show the low memory errors. After removing them from the domain and adding them back, they have been problem free (for 2 days).



Thorsen

Glad to hear. And thank you for posting back the solution for the fix.

AtomicVette

Spoke too soon! My comuter had the low virutal memory error again this morning. Haven't heard from the other two people running windows 7 yet.

Guess my next step is to raise the domain function leve.

cubexg

I have a user who is having the same issue. I tried the unjoin and rejoin - to no avail. They have a dell Studio machine w/ 4 gig of ram on Win 7 64 pro. Additionally, I have 4 others with the exact same spec who don't have the issue...

Maybe I should try imaging one of the other machines ontop of this one? Any other ideas?

AtomicVette

my other two users started having the issues also. My system doesn't do it nearly as often, maybe down to once every 3 or 4 weeks now. The other user is every day, like mine was. The third user's has started acting like mine is currently. I'm thinking it may be something with office 2010's licensing service. I noticed that one of the machines event's logs was filling up with office software licensing service events. When mine started to clear up it seemed to coincide with me activating office 2010. I activated office 2010 on the third machine at which point it seemed to clear up as well. Activating office 2010 on the second machine has proven to be a difficult tast due to microsofts licensing changes.

cubexg

No Office 2010 in my environment... O2k7

AtomicVette

Quote�� Quote: Originally Posted by cubexg View Post
No Office 2010 in my environment... O2k7
I also removed dell control point software... right now I'm just grasping at straws.

cubexg

Quote�� Quote: Originally Posted by AtomicVette View Post
Quote�� Quote: Originally Posted by cubexg View Post
No Office 2010 in my environment... O2k7
I also removed dell control point software... right now I'm just grasping at straws.
My client wants to replace the physical machine and refuses to accept that it's not a physical issue..

AtomicVette

Quote�� Quote: Originally Posted by cubexg View Post
Quote�� Quote: Originally Posted by AtomicVette View Post
Quote�� Quote: Originally Posted by cubexg View Post
No Office 2010 in my environment... O2k7
I also removed dell control point software... right now I'm just grasping at straws.
My client wants to replace the physical machine and refuses to accept that it's not a physical issue..
if you've got identical machines that are functioning properly I'd at least try the clone strategy first.

cubexg

Quote�� Quote: Originally Posted by AtomicVette View Post
Quote�� Quote: Originally Posted by cubexg View Post
Quote�� Quote: Originally Posted by AtomicVette View Post

I also removed dell control point software... right now I'm just grasping at straws.
My client wants to replace the physical machine and refuses to accept that it's not a physical issue..
if you've got identical machines that are functioning properly I'd at least try the clone strategy first.
Yup - trying to convince them of this though is another story... /sigh/

csealy31

Good day,

I am experiencing the same issue on a machine in my network. The DCs are WS 2003 and W2000 native. I have one user with the issue. The user is remote. The only thing I can think of is the image I used had some software and drivers installed form a previous Latitiude D630. The current platform is the E6410. I have three machines that were imaged using the same image and I noticed that Quickset was installed so I turned that off. But the Low Virtual Memory condition still persists. It only occurrs on one users laptop.
I used perfmon to grab a days worth of Working Set - Private for his machine. Only one process dips and starts slowly climbing again when the page file grows. It is DWM.exe. The line follows the %Commited bytes line almost exactly. There are others that grow but much slower.
Today I am going to look at his video drivers and see if there are any updates, but has anyone been able to resolve the issue in this thread?



cubexg

Rather then imaging or anything else we did a complete wipe and reinstall (not from an image - but clean from a Win 7 disk) and have had no problems since.. We also updated our Server to SBS Rollup 4 (or 3.. forget) (2008) which I don't know if it had an effect or not, but since this we have not had the issue.. This is now two weeks.

csealy31

That's what I was afraid of. Thank you very much for the reply!!!!

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